Best Contact Center as a Service (CCaaS) Providers for Windows
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Compare the Top Contact Center as a Service (CCaaS) Providers for Windows as of October 2026
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What are Contact Center as a Service (CCaaS) Providers for Windows?
Contact center as a service (CCaaS) providers are organizations which offer cloud-based contact center solutions. These solutions often include call routing, call recording, automated voice response and analytics capabilities as well as other features to help streamline customer service operations. CCaaS providers can assist organizations with their customer experience journey by enabling them to connect with customers through multiple channels in a cost-effective manner. Compare and read user reviews of the best Contact Center as a Service (CCaaS) providers for Windows currently available using the table below. This list is updated regularly.
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1
Intermedia Unite
Intermedia
Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications.Starting Price: $22.99/user -
2
Yeastar P-Series PBX System
Yeastar
The Yeastar P-Series transforms the traditional phone system into a sophisticated CCaaS solution. By unifying inbound and outboun call center with omnichannel messaging—including WhatsApp, SMS, and Live Chat—it ensures businesses can meet customers on their preferred platforms through a single, intuitive interface. -
3
Aircall
Aircall
Aircall is a cloud-native alternative to legacy CCaaS platforms, built for teams that want contact center capability without months of implementation or a dedicated telephony admin. Sales and support run from one collaborative workspace, with intelligent routing, a Shared Inbox, and shared customer context replacing the disconnected queues of older systems. Built-in AI covers all three ways teams work: AI Agents resolve routine inquiries end to end for always-on availability, AI Assistants coach reps in real time, and team-led conversations run on enterprise-grade connectivity and a global cloud voice network. Analytics and real-time dashboards give leaders full visibility into volume, quality, and outcomes from day one. With 250+ native integrations, Aircall is the CCaaS platform 24,000+ businesses deploy without the enterprise price tag or timeline.Starting Price: $30/user/month -
4
ULTATEL
ULTATEL
Discover unparalleled efficiency and seamless connectivity with Ultatel's Cloud Contact Center, the epitome of modern business communications. Engineered to empower your organization, our platform ensures peak productivity with a user-friendly interface and state-of-the-art tools, driving exceptional outcomes for your contact and call center teams. With deep integration capabilities, including certified Microsoft Teams integration, Ultatel stands out by unifying your entire communication ecosystem, breaking down silos and fostering unparalleled collaboration. Experience the ultimate scalability and robust real-time collaboration that adapts to the demands of businesses of all sizes, from startups to global enterprises. Elevate your customer interactions and stay ahead of the curve with Ultatel, where every conversation becomes an opportunity to engage, empower, and elevate beyond limits.Starting Price: $14.95 per user per month -
5
net2phone
net2phone
net2phone uContact is a CCaaS platform that brings voice, email, webchat, SMS, WhatsApp, Facebook, and Instagram into one agent inbox, configurable with a drag-and-drop workflow designer and no developers. Agents see the full customer history on every channel, so customers don’t repeat themselves. Intelligent routing matches customers to agents based on skill and availability; native chatbots handle routine questions 24/7; and supervisors get live wallboards, threshold alerts, and 300+ reports. Add AI Agent and Coach for autonomous resolution and automated QA.Starting Price: $19.99/month/user -
6
Squaretalk
Squaretalk
Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, power dialing, WhatsApp Business messaging, SMS, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion.Starting Price: $15/month/user -
7
CallTools
CallTools
Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results. -
8
VirtualPBX
VirtualPBX
VirtualPBX gives small businesses a complete, high-powered cloud phone system for $15/user/month with every single feature already included. One simple plan. No contracts. No feature gates. Zero surprises. Just smarter voice for your business—whether your team is at a desk, on the road, or working from home. Deploy AI FrontDesk whenever you're ready for intelligent 24/7 call handling, and scale into advanced messaging tools as your business grows. As the pioneers who invented cloud telephony in 1997, we back every account with expert, U.S.-based human support from people who genuinely understand small business. Because having the right technology is important—but having the right team behind it levels the playing field.Starting Price: $18/month -
9
uContact
net2phone
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow DesignerStarting Price: $59.99/month/user -
10
KrispCall
KrispCall
KrispCall is an AI-Powered Communication Platform for Growing Business that helps you manage your personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). Get international numbers right from the comfort of your home. KrispCall helps you own national, toll-free, local, shortcode, and international numbers (for over 100 countries) in no time. Manage your call logs effortlessly. KrispCall’s unified callbox allows you to handle and monitor your business calls, recorded conversations, texts, and voicemails all from a single window. Earn trust of your international clients by calling them through their local numbers. KrispCall offers international phone numbers for your business at the most affordable price. With our embeddable widget, you are just a click away from your customers. Clients can now call you directly without hassles by simply clicking on the KrispCall’s widget embedded in your website.Starting Price: $15 per user per month -
11
Dialpad Connect
Dialpad
Dialpad Connect is an AI-powered unified communications platform that combines voice, video, and messaging to enhance team collaboration and customer interactions. It features real-time call transcription, automated call summaries, and AI-generated action items to help users stay focused during conversations. The platform integrates seamlessly with popular business apps like Salesforce, Zendesk, Microsoft Teams, and Google Workspace to streamline workflows. Designed for businesses of all sizes, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA and robust disaster recovery. Security and privacy are core priorities, meeting standards like GDPR, HIPAA, and SOC 2 compliance. Dialpad Connect helps companies elevate customer experiences while boosting team productivity.Starting Price: $15/user/month -
12
Variphy
Variphy
Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Webex Calling Reporting & Analytics - Zoom Phone Reporting & Analytics -Microsoft Teams Reporting & Analytics - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services -
13
Genesys Cloud CX
Genesys
Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.Starting Price: $75 per user per month -
14
My Country Mobile
My Country Mobile
AI-powered phone system with built-in contact center, predictive dialers global numbers – loved by retail & e-commerce teams. The modern cloud phone system built for retail, e-commerce, and growing teams. Get unlimited calling, local/toll-free numbers in 90+ countries, AI receptionist (24/7 auto-answer & lead qualification), predictive/progressive/preview dialers, shared team inbox, SMS marketing, WhatsApp, live chat, call recording, AI transcription, and 100+ CRM integrations (HubSpot, Salesforce, Shopify, Zoho, Zapier & more). Perfect for stores, support teams, sales outreach, and multi-location businesses. No contracts, pay-as-you-grow pricing Instant setup, port your number for free Trusted by 17,500+ companies worldwide 24/7 human supportStarting Price: $9.99/user/month -
15
Smartz Solutions
Smartz Solutions
Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customStarting Price: $55.00/month/user -
16
Ajoxi
Ajoxi
Ajoxi is a leading provider of wholesale VoIP termination services, dedicated to delivering exceptional connectivity and reliability. Utilizing state-of-the-art equipment and advanced routing technologies, Ajoxi ensures that every call is of the highest quality. Their commitment to excellence is backed by a team of experienced technicians who monitor the network around the clock, 24/7. This proactive approach allows them to swiftly identify and resolve any potential issues, minimizing downtime and ensuring seamless communication for their clients. Whether it's for high-volume call centers or international communication needs, Ajoxi's robust infrastructure is designed to handle the demands of today's fast-paced digital world. Their focus on quality, reliability, and customer satisfaction makes them a trusted partner in the VoIP industry. With Ajoxi, you can expect nothing less than top-tier service and consistent performance that supports your business communication needs.Starting Price: $ 3.00 -
17
NobelBiz
NobelBiz
About NobelBiz: With over two decades in the CCaaS sector, NobelBiz is renowned for enhancing productivity in worldwide contact centers. Our specialty lies in merging a custom-designed telecom carrier, ideal for call center traffic, with modern omnichannel cloud contact center software, supported by outstanding customer service. About NobelBiz OMNI+: NobelBiz OMNI+ emerges as the ultimate CCaaS solution, offering a blend of features, functionalities, and integrations for comprehensive contact center management. This all-encompassing software features extensive channel integrations and CRM compatibility, crafted for seamless remote work. It stands as a user-friendly, inclusive solution for diverse omnichannel contact center requirements. About NobelBiz Voice Carrier Network: As a leading VoIP provider, NobelBiz Voice Carrier Network is distinctively designed for global contact centers. It provides unmatched voice quality and consistent service across its international network. -
18
Nextiva
Nextiva
Nextiva is an AI-powered Unified Customer Experience Management (Unified-CXM) platform that helps businesses acquire, retain, and grow customers through seamless, personalized interactions. It unifies voice, chat, messaging, social, email, video, and reviews into one platform, eliminating silos and improving collaboration across teams. With patented customer journey orchestration, companies gain real-time insights and automate workflows that improve customer retention while lowering costs. Built-in AI and automation simplify self-service, optimize agent productivity, and deliver measurable efficiency. Nextiva’s workforce engagement tools reduce attrition, boost performance, and connect front-line employees with back-office teams. Trusted by thousands of innovative companies worldwide, and recognized as a Strong Performer in Gartner’s 2025 “Voice of the Customer” CCaaS report, Nextiva is redefining how businesses deliver meaningful customer experiences.Starting Price: $19.95 per month -
19
TeleCMI
TeleCMI Technologies
TeleCMI is a comprehensive communication and collaboration platform designed to enhance business connectivity and streamline customer interactions. With voice calls, SMS users can make and receive high-quality calls and collaborate in real time. Integration with popular CRM systems ensures seamless synchronization of customer data, enabling personalized and efficient customer service. TeleCMI prioritizes data security with encryption for calls and messages, while its reliability and excellent call quality ensure uninterrupted communication. Empowering businesses with exceptional customer experiences, TeleCMI drives productivity and facilitates effective collaboration.Starting Price: $0 -
20
Distrobird
Distrobird
Distro is an AI phone system and unified communication platform for teams that need to manage calls, texts, emails, contacts, and customer intelligence in one place. The platform combines a cloud phone system, call center, sales dialer, phone numbers, messaging, email, contacts, workflows, campaigns, and integrations. Teams can deploy a cloud call center quickly without hardware and start connecting with customers and prospects worldwide. Distro includes AI features such as call transcripts, conversation summaries, action items, call labels, and sentiment analysis. The platform also supports call routing, phone menus, queues, warm transfers, call logs, group calling, threads, analytics, and off-hours handling. Built for sales, support, recruiting, education, real estate, franchises, startups, and small businesses, Distro helps teams centralize customer conversations and improve outreach workflows.Starting Price: $50 per user per month -
21
IPFone
IPFone
IPFone is a telecommunications company that provides cloud communication, internet access, and business phone systems for small and medium-sized businesses. IPFone's services include: UCaaS Webex VoIP SD-WAN Contact center Fiber internet On-site installation In-depth training World-class customer support Unlimited international* callingStarting Price: 17.95 -
22
KingAsterisk
KingAsterisk Technologies
KingAsterisk Technologies is recognized worldwide as the top firm for developing Asterisk-based solutions and Contact Center Software. We provide a full range of call center services. This includes the Vicidial platform, an advanced PBX system, IVR tools, and voice broadcasting, plus our exclusive browser-based mobile dialer and a unique Avatar Dialer. Our expertise extends to seamless CRM Integration for a CRM Dialer, Cluster Dialer Setup, Multi-Language Dialer solution, and Custom Product Development which includes VOIP Development to provide tailored, up-to-date answers using the latest technology, though we do not deal in VoIP routes, DIDs, servers, or rental-based dialers.Starting Price: $25 -
23
ROGER365.io
ROGER365.io
ROGER365.io is a Microsoft-certified Contact Center as a Service (CCaaS) solution that transforms Microsoft Teams into an AI-powered omnichannel contact center. It unifies voice, webchat, WhatsApp, SMS, Facebook, and email into a single Teams-native interface no separate platforms required. Key capabilities include: Omnichannel Hybrid Queues – all channels in one unified queue Smart routing – skills-based, round-robin, and Teams presence-based Agent tools – real-time queue insights, call handling, notes, and callback scheduling Supervisor dashboards – live monitoring, whisper, and barge features AI & automation – Azure OpenAI, Copilot, sentiment analysis, and workflow triggers CRM & Power Platform integration – Dynamics 365, Power Automate, and custom Power Apps embedded in the agent view Reporting – real-time and historical analytics across all channels Cloud-native, deployable in under 10 minutes, and trusted by brands like Rijksmuseum, Quooker, and Tony's ChocolonelyStarting Price: €25/user/month -
24
EaseDial
EaseDial
EaseDial is a cloud communications platform designed to streamline business telephony and customer engagement workflows. It provides organizations with scalable voice and messaging capabilities to manage inbound and outbound communications efficiently. Key features include intelligent call routing to distribute calls based on agent availability and skill sets, automated dialing to increase outbound call volume, and seamless workflow integrations with popular CRM platforms. EaseDial also offers real-time dashboards and historical reporting tools to monitor agent performance and connection rates. By centralizing communication channels and automating routine telephony tasks, EaseDial helps sales and customer service teams improve operational efficiency.Starting Price: $10/month -
25
Inconcert
Inconcert
Inconcert is an AI-powered customer experience (CX) platform designed to help businesses deliver seamless and personalized interactions across multiple channels. It combines AI agents with omnichannel technology to support customer engagement from acquisition to after-sales service. The platform includes solutions such as cloud contact center software, virtual agents, marketing automation, and conversation analytics. Inconcert enables businesses to automate interactions, improve response times, and enhance customer satisfaction. Its AI agents can operate across voice and digital channels, handling tasks efficiently and continuously. The platform also provides workforce management tools to optimize team performance and service levels. Overall, Inconcert helps organizations improve CX operations while driving business growth through intelligent automation. -
26
Ameyo by Exotel
Exotel
Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal. -
27
Pulse
Pulse Telesystems Private Limited
Pulse is recognized as a leading provider of call center solutions that effectively utilize Web Real-Time communication to enhance the efficiency of call center operations. With nearly two decades of experience, Pulse has successfully assisted clients across Pan India, Northern America, and Europe in establishing seamless customer interactions at every touchpoint. By optimizing the customer journey and maximizing revenue and loyalty, Pulse enables businesses to meet their customers' requirements through personalized call center solutions equipped with advanced features. These features promote proactive customer engagement and deliver exceptional user experiences.Starting Price: $14.51 -
28
Microsoft Dynamics 365 Contact Center
Microsoft
Microsoft Dynamics 365 Contact Center is a cloud-based customer service solution that integrates customer engagement, communication, and analytics into a unified platform. It allows businesses to manage customer interactions across multiple channels, including voice, chat, email, and social media, providing a seamless omnichannel experience. Powered by AI and automation, the platform enhances agent productivity with features like sentiment analysis, real-time insights, and guided workflows. It also integrates with other Microsoft products, such as Teams and Power BI, to facilitate collaboration and data-driven decision-making. With customizable dashboards and analytics, organizations can monitor key performance indicators (KPIs) and optimize customer service strategies. Microsoft Dynamics 365 Contact Center is ideal for companies seeking to enhance customer satisfaction, streamline operations, and improve overall service delivery.Starting Price: $110/month -
29
Axialys
Axialys
Axialys provides a professional CCaaS (Contact Center as a Service) platform designed for sales and customer service teams. Built on a proprietary cloud infrastructure, the solution centralizes voice communications within business workflows. Core Capabilities: - Native CRM Integrations: Deep CTI connectors for Salesforce, Zendesk, and HubSpot, featuring click-to-call, automated call logging, and screen pops. - Generative AI Integration: AI-driven tools for automated call transcription, multi-language summaries, and intelligent IVR routing. - Carrier-Grade Infrastructure: A robust WebRTC-based system ensuring high-availability, browser-based calling, and professional voice quality. - Operational Intelligence: Real-time supervision dashboards and advanced analytics to monitor KPIs such as SLA and pick-up rates. - French Identity, Global Support: Based in France, Axialys supports companies in managing their customer service operations both locally and internationally. -
30
Ringflow
Ringflow
Ringflow, the epitome of technological advancement in the realm of cloud contact centers. With its AI-powered capabilities and robust infrastructure, Ringflow sets a new standard for seamless customer interactions across multiple channels. Embrace the cutting-edge features and unparalleled efficiency of Ringflow's omnichannel experience. Stay ahead of the curve with Ringflow's state-of-the-art cloud contact center, empowering businesses to leverage the latest technologies and revolutionize customer service. Experience the future of contact centers with Ringflow, where innovation and excellence converge.Starting Price: $12 per month
