Related Products
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About
Now, more than ever your managers need the right technology to do their jobs, manage their teams and address day-to-day challenges. Our integrated solutions are designed to optimize your workforce management in real-time. We provide the industry expertise, training, technology, and partnership to ensure that your managers have the tools they need to make smarter decisions. We give your managers what they need to make better decisions. Our unique platform uses smart technology to automate everything from planning and scheduling to managing time and attendance. Our solutions are designed to give them the real-time information they need to manage more effectively—from anywhere. They can do more with the staff they have—and get the feedback they need to enhance your customer’s experiences while working smarter. The result? Your managers improve your business.
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About
Responsive questionnaires designed to provide a personalized experience, whether on mobile or desktop. Customers give very powerful feedback through unstructured survey text. The Text Analysis Tool uses Artificial Intelligence techniques to automatically analyze these text feedbacks, so you can understand the most critical points of the journey. Engage customers, employees and managers, and increase customer response time with automatic customer journey alerts by email or SMS. With Close the Loop Chat You can meet the real-time demands of customer satisfaction survey responses. The news is that this feature allows the company to interact with the consumer through a chat, available on the platform, and the customer receives feedback in their email as in a conversation.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Workforce management solution for HR departments looking for labor optimization
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Audience
Companies searching for a Complaint Management solution
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$50.99 per month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationUniFocus
Founded: 1998
United States
www.unifocus.com
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Company Informationbinds.co
Founded: 2015
Brazil
binds.co
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Alternatives |
Alternatives |
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Categories |
Categories |
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Attendance Tracking Features
Absence Management
Not Supported
Calendar Management
Not Supported
Employee Scheduling
Not Supported
Employee Time Clock
Not Supported
FMLA Tracking
Not Supported
Overtime Tracking
Not Supported
Reporting/Analytics
Supported
Self Service Portal
Supported
Time Tracking
Not Supported
Timesheets
Supported
Vacation / Leave Tracking
Supported
Employee Scheduling Features
Appointment Management
Not Supported
Automated Scheduling
Supported
Calendar Management
Not Supported
Employee Database
Supported
Group Scheduling
Not Supported
Messaging
Not Supported
Mobile Access
Not Supported
Payroll Management
Not Supported
Reporting/Analytics
Supported
Resource Management
Not Supported
Schedule Distribution
Not Supported
Scheduling
Not Supported
Shift Scheduling
Not Supported
Shift Swapping
Supported
Time Clock
Not Supported
Time Tracking
Not Supported
Vacation / Leave Tracking
Supported
Hospitality Property Management Features
Built-in Accounting
Not Supported
Catering
Not Supported
CRM
Not Supported
Employee Management
Supported
Extended Stay
Not Supported
Front Office Management
Not Supported
GDS / OTA Integration
Not Supported
Group Management
Not Supported
Guest Experience (GEM)
Not Supported
Housekeeping Management
Not Supported
Loyalty Program
Not Supported
Maintenance Management
Not Supported
Marketing Automation
Not Supported
Marketing Management
Not Supported
Multi-Property
Not Supported
Online Booking
Not Supported
Point of Sale (POS)
Not Supported
Reservations Management
Not Supported
Reviews Management
Not Supported
Single Property
Not Supported
Vacation Rental
Not Supported
Human Resources Features
360 Degree Feedback
Not Supported
Applicant Tracking
Not Supported
Attendance Management
Supported
Benefits Management
Not Supported
Career Development Planning
Not Supported
Compensation Management
Not Supported
Compliance Management
Supported
Employee Database
Supported
Employee Lifecycle Management
Not Supported
Onboarding
Not Supported
Payroll Management
Not Supported
Performance Management
Supported
Recruiting Management
Not Supported
Self Service Portal
Supported
Succession Planning
Not Supported
Time & Attendance Management
Supported
Time Off Management
Supported
Timesheets
Supported
Training Management
Not Supported
Time Clock Features
Biometric Recognition
Supported
Hourly Employee Tracking
Not Supported
Messaging
Not Supported
Mobile Access
Not Supported
Online Punch Card
Not Supported
Payroll Management
Not Supported
Punch card
Not Supported
Reporting/Analytics
Supported
Salaried Employee Tracking
Not Supported
Sick Leave Tracking
Supported
Vacation / Leave Tracking
Supported
Workstation Tracking
Not Supported
Workforce Management Features
Budgeting & Forecasting
Supported
Contractor Management
Not Supported
Employee Lifecycle Management
Not Supported
Labor Projection
Not Supported
Performance Appraisal
Not Supported
Recruiting Management
Not Supported
Scheduling
Not Supported
Skills Tracking
Supported
Time & Attendance
Supported
Variable Workforce
Supported
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Customer Experience Features
Action Management
Not Supported
Analytics
Not Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Not Supported
Customer Satisfaction Features
360 Degree Feedback
Not Supported
Analytics
Not Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Not Supported
Survey Management
Supported
Complaint Management Features
Case Management
Not Supported
Complaint Classification
Not Supported
Corrective Actions (CAPA)
Not Supported
Customer Complaint Tracking
Not Supported
Feedback Management
Not Supported
Forms Management
Not Supported
Issue Tracking
Not Supported
Quality Assurance Management
Not Supported
Routing
Not Supported
Self Service Portal
Not Supported
Social Media Monitoring
Not Supported
Survey Management
Supported
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Integrations
Google Cloud Platform
Not Supported
JSON
Not Supported
Java
Not Supported
Microsoft Power BI
Not Supported
Node.js
Not Supported
PHP
Not Supported
Postman
Not Supported
Python
Not Supported
Ruby
Not Supported
Salesforce
Not Supported
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Integrations
Google Cloud Platform
Supported
JSON
Supported
Java
Supported
Microsoft Power BI
Supported
Node.js
Supported
PHP
Supported
Postman
Supported
Python
Supported
Ruby
Supported
Salesforce
Supported
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