RichCallAurus
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Related Products
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About
Feederloop brings video chat, screen sharing, co-browsing and session replays to your website. With Feederloop, you can have instant video calls with anyone on your website without any downloads or extra software.
Feederloop is used for customer support, onboarding and sales to create an incredible near in person experience with anyone on your website or web app.
Feederloop integrates with all of the major chat platforms and can also be used as a standalone widget on your website.
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About
RichCall helps you sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools.
The typical use cases for RichCall are:
Click-to-call, click-to-video and co-browsing for your customers:
- click-to-call with co-browsing for customer support
- start a co-browsing session on the fly
Mobile camera sharing for sales and support:
- video sales – an agent shows a product through the shared mobile camera
- customer support – a customer shares his mobile camera to show a malfunctioning device
Video and collaboration for kiosks:
- remote expert help with HD video, scanner and printer
- live video-assistance option for your existing self-service and support kiosks
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Customer support teams
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Audience
Contact centers, customer service teams
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$20/month/user
Free Version
Supported
Free Trial
Supported
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Pricing
$192 / month
Cloud and on-prem deployments are available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationFeederloop
Founded: 2021
South Africa
www.feederloop.com
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Company InformationAurus
Founded: 2009
Russian Federation
richcall.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Not Supported
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Integrations
Chatra
Supported
Drift
Supported
Gist
Supported
Intercom
Supported
LiveAgent
Supported
Slack
Supported
tawk.to
Supported
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Integrations
Chatra
Not Supported
Drift
Not Supported
Gist
Not Supported
Intercom
Not Supported
LiveAgent
Not Supported
Slack
Not Supported
tawk.to
Not Supported
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