ExpressConnect vs. Vorex Comparison


ExpressConnect Service Express	Vorex Kaseya	+	+
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About Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.	About Easily Create, Manage and Resolve all IT Service Requests and Tickets. Easily create, manage and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Resolve IT service tickets 40% faster with seamless VSA integration. Allow your technicians to work efficiently and seamlessly across tools and access the right information when and where they need it. Spend less time tracking tickets and more time making customers happy with a complete IT helpdesk ticketing solution. Effectively staff and manage IT projects and get real-time project status reports. Improve forecasting through comprehensive project management. The Vorex Service Desk dashboard provides real-time information on the progress and status of tickets. Easily generate custom reports; and gain insights to make the right business decisions quickly and confidently.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies in search of a solution to manage their tickets, callbacks, and forecast plans	Audience Small-to-midsize businesses
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Free Free Version Supported Free Trial Not Supported	Pricing $10.00/month/user Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Service Express Founded: 1993 United States serviceexpress.com/expressconnect/	Company Information Kaseya Founded: 2000 United States www.kaseya.com/products/vorex/
Alternatives Ubersmith	Alternatives Kaseya BMS Kaseya
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Vorex Kaseya	Atera
BigPanda View All	LogMeIn Resolve GoTo View All
Categories Data Center Management Supported	Categories Help Desk Supported IT Service Supported Professional Services Automation Supported Project Management Supported Service Desk Supported
	Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Supported CRM Supported Document Management Supported Portfolio Management Not Supported Project Management Supported Proposal Generation Supported Quote Management Supported Resource Management Supported Time & Expense Tracking Supported Project Management Features Agile Methodologies Supported Budget Management Supported Client Portal Supported Collaboration Tools Supported Cost-to-Completion Tracking Supported Customizable Templates Supported Gantt Charts Supported Idea Management Supported Kanban Board Supported Milestone Tracking Supported Portfolio Management Not Supported Resource Management Supported Time & Expense Tracking Supported Traditional Methodologies Supported
Integrations Datadog Supported HPE OneView Supported IT Glue Not Supported Kaseya VSA Not Supported MyGlue Not Supported Nagios Core Supported Network Glue Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported ScalePad Not Supported ScalePad Lifecycle Manager Not Supported SolarWinds Access Rights Manager Supported Splunk Cloud Platform Supported WhatsUp Gold Supported Zabbix Supported Zenoss Supported Show More Integrations View All 8 Integrations	Integrations Datadog Not Supported HPE OneView Not Supported IT Glue Supported Kaseya VSA Supported MyGlue Supported Nagios Core Not Supported Network Glue Supported QuickBooks Online Supported QuickBooks Online Advanced Supported ScalePad Supported ScalePad Lifecycle Manager Supported SolarWinds Access Rights Manager Not Supported Splunk Cloud Platform Not Supported WhatsUp Gold Not Supported Zabbix Not Supported Zenoss Not Supported Show More Integrations View All 8 Integrations
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