Best Call Center Software for Windows

Nextiva Call Center is a comprehensive cloud-based communication and collaboration solution. Featuring enterprise-grade call center tools, Nextiva Call Center increases your first call resolution with advanced call routing option, provides automated callback and responses to incoming callers, and monitors call flow and call volume seamlessly. By leveraging Nextiva Call Center solution, you can quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. Core features include automatic call distribution, advance interactive voice recording, agent status display, instant escalation, call promotion, 3-way conference call, call queues and monitoring, and more.

Our patented toolbar is the only solution that includes features designed specifically for real Sales & Support team use cases. Extensive multichannel features that are easy to use and maintain with unparalleled integration and automation capabilities. Made for the Cloud, proven performance, multi-tenant, industry-leading scalability and patented technologies. Choose your own VoIP providers, leverage any CRM, and support your agents from any location via browser, cell phone or handset. Global scalability with no hardware or software to maintain, highly secure, and designed to support 99.995% telco reliability. With Contivio, all standard telephony controls (and more) are accessible from an intuitive, easy-to-use toolbar that uses minimal screen real estate. Now agents can focus on the customer information in your CRM and take notes without having to switch between applications.

Intelligently route calls to the right employee and provide self-service options to customers. Let employees work remotely while giving managers visibility into productivity with the cloud platform. Easily manage every way customers want to talk to you through voice, chat, SMS, and email. Drive more productivity and better customer experiences with Contact Center integrated in Unite. Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff. Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more. Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues. Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities. Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.

Noda Contact Center is an all-in-one IP solution that caters numerous companies in different industries like Jaguar Landrover, Inter RAO, MTS, and more. Noda Contact Center features and all-in-one solution for inbound ACD, Outbound, Quality management, IVR, Reporting, Agent Scripting, and more. Noda Contact Center can handle a heavy flow of phone calls with a guaranteed fault tolerance of 99.99%.

DaVinci is an interaction orchestration platform enabling the building and deployment of agent and customer experiences. DaVinci is made up of two primary layers: Experience Orchestration: DaVinci’s event-driven architecture and enterprise application framework along with the largest collection of pre-built apps for leading CRM and contact center solutions gives CX leaders and solution architects complete control of the user experience. Deployment Orchestration: Through infrastructure services like identity and access management, and data management with day 1 data protection DaVinci simplifies and accelerates deployments of interaction management solutions. DaVinci doesn’t process or maintain any customer information in the cloud and follows secure communication protocols (HTTPS/SSL and AES-256).

Clarity Connect was developed exclusively for and is native to Skype for Business. That means no additional software clients need to be installed – agents and supervisors can simply open a web browser to get started. Clarity Connect does not duplicate or complicate Skype for Business’ infrastructure or call control, has access to its unified communications and collaboration functionality, and retains Skype for Business’ excellent voice quality and reliability. Clarity Connect is cloud-managed, so you can deploy a contact center for the on-premises installation of Skype for Business. Best of all, there’s no need for additional on-premises infrastructure or additional software clients, reducing costs, and improving efficiency. Clarity Connect, by Perficient, scales to meet the challenging demands of geo-distributed contact centers without the need for cost-prohibitive hardware or dedicated operational staff.

PBXMate is targeted for providers of conferencing solutions, developers and operators of VoIP solutions and organization looking to cancel echo and noise in their phone calls. PBXMate is a software product and can be used without making any change to the hardware. PBXMate is equipped with advance noise reduction and server-side echo cancellation algorithms. PBXMate also monitors the quality of the network and provides real-time visual alerts when quality drops in any of the calls. SoliCall’s PBXMate can be easily integrated in any network that has an interface to the common SIP standard. With PBXMate’s plug-and-play technology you can start cleaning calls within few minutes without changing your hardware. PBXMate displays real-time statistics on calls in progress and aggregated statistics on all the calls that were processed. You can use this information to appreciate the improvement provided by PBXMate and also to gain control and insight on call quality parameters.

First Contact provides powerful agent workflow and call scripting software that optimizes both your inbound and outbound call handling processes. This is based upon workflow and management information tailored to your unique business rules. We support preview and progressive dialling, call blending and full integration to your CRM Systems and contact center services. A powerful and intuitive Workflow-Based Scripting capability that enables an informed Customer conversation and in effect guided scripting software, whilst significantly reducing the cost of training and mitigating business process risk. Collect and report on the outcome of each contact so you can easily understand what is happening in your business. This provides you with the necessary integration with the rest of your business to improve your customers' experience. This means that you get the cloud based call scripting software solution with integration with your exisiting telephony and CRM.