Open Source Linux Help Desk Software

BIGdesk is a customizable Help Desk/Trouble Ticketing System. It allows web submission of tickets and e-mail submission. It is currently written in PHP and uses a MySQL db with patTemplate for the template engine.

iSupportCenter is a multiplatform and feature rich web based Help Desk and Customer Support System that strengthens relationships between company and its community of customers. iSupportCenter is developed with PHP, mySQL, Smarty, vDaemon, ...

HelpDEZk is a powerfull software that manages requests/incidents. It has all the needed requirements to an efficient workflow management of all processes involved in service execution. This control is done for internal demands and also for outsourced services. HelpDEZk can be used at any company’s area, serving as an support to the shared service center concept, beyond the ability to log all the processes and maintain the request’s history, it can pass it through many approval levels. HelpDEZk can put together advanced managing resources with an extremely easy use. Simple and intuitive screens make the day-by-day easier for your team, speeding up the procedures and saving up a lot of time. It is developped in objects oriented PHP language, with the MVC architecture and uses the templates system SMARTY. For the javascripts, JQUERY is used.

live support, operator status, operator time cards to record when they sign in and the time they log out, chat transcripts, operators log, and more.

This is an easy to use, feature packed web based help desk system. Designed to be easy to use for both the administrator and the end user, this system provides a way for organizations to manage IT problems.

Tracking system for equipment repairs.

If you want to get/give some work to your colleagues/manager/... with easy web Interface and using out of the box - then this is your software. Use bootstrap framework --> usabel on all browsers incl. mobile devices. It is designed for companys (or privat) internal workflows - no external user access at the moment - no external ticket access (without a given user). Tickets with subtickets and many more features :-)

Preparing custom time field support for Trac trunk, based on Trac-0.12dev_r9115 so far. This is mainly to expose code to interested developers and enable collaboration via distributed VCS (Mercurial for now).