Open Source Help Desk Software

qdPM is a free web-based project management tool suitable for a small team working on multiple projects. It is fully configurable. You can easy manage Projects, Tasks and People. Customers interact using a Ticket System that is integrated into Tasks. Compatible with php 7.2+ and php 8.0+

CMDBuild is the open source web environment for the configuration of custom applications for the Asset Management. With CMDBuild you can build and extend your own CMDB, modeling it according to the needs of your Organization. You can configure workflows, reports, dashboards, schedule operations and checks, manage documents, georeference your asset in maps or view them in 3D models. You can also interoperate with external solutions through webservices. Or you can choose one of the standard vertical solutions, already configured: CMDBuild READY2USE and openMAINT.

O Ocomon é um sistema de Helpdesk voltado para o gerenciamento completo de chamados de suporte e controle integrado de inventário para equipamentos de informática. Possui muitas funcionalidades interessantes como controle de SLAs e parada de relógio. Experimente!

"Mibew Messenger" - is unique software allowing visitors of your site to chat with your operators. This repo should be treated as an obsolete. For modern version of Mibew Messenger see https://sourceforge.net/projects/mibew/

ATTENTION: Corey here, creator of BugTracker.NET. Please checkout the successor to BugTracker.NET, "Budoco", which is like BugTracker.NET, but runs cross platform and uses PostgreSQL. https://github.com/ctrager/budoco In November 2020 Microsoft released .NET 5, aka .NET Core aka dotnet core. It drops technologies that BugTracker.NET depends on. Budoco is a rewrite that runs on dotnet core. Budoco is *BU*gtracker dot net on *DO*tnet *CO*re. Microsoft has a good track record of keeping so BugTracker.NET "Classic", which was born in 2001 and is still alive going into 2021, should be fine for the next few years. So, about BugTracker.NET "Classic": A web-based bug or issue tracker written using .NET 4.x Framework, ASP.NET, C#, and SQL Server (SQL Server Express too). Probably has all the features you need. Easy to setup. Power and flexibility when you need it. Learn more at http://ifdefined.com/bugtrackernet.html

UltraVNC: Remote Desktop Support Software - Remote PC Access - Remote Desktop Connection Software - VNC/RFB Compatibility - Virtual Network Computing - Remote Frame Buffer - FileTransfer - Encryption Plugin - Text Chat - MS Authentication

Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

Complain Management is a Web based project used to manage Customer's complain Online. User can login, and Create complain, view complain details and track the status of its complain.

Mibew Messenger is an open-source live support application allowing visitors of your site to chat with your operators.

Traq is a PHP5+ and MySQL4+ based Project Tracking system with the ability to host multiple projects. Traq isn't just a ticket tracker, you can track "Milestones" of your project via the Roadmap/Milestone feature.

Freeway is the open source eCommerce platform for selling services and products. With Freeway you can sell booking and appointments, event ticketing and subscription services as well as physical and virtual products.

BIGdesk is a customizable Help Desk/Trouble Ticketing System. It allows web submission of tickets and e-mail submission. It is currently written in PHP and uses a MySQL db with patTemplate for the template engine.

Qisutu is a free and open-source ticketing and service desk platform for professional support organizations. It combines ticket management, customer and agent portals, queues, service and SLA management, automation, reporting, a knowledge base and an integrated CMDB in one self-hosted system. Qisutu supports eleven languages and can be extended through add-ons. The software is designed for organizations that want to operate their ticketing system on their own infrastructure and retain control over their data. Qisutu is licensed under the GNU Affero General Public License v3.0 or later.

The most complete Business Webmail with Mobile client application for companies of all sizes. All the core functions for business like calendaring and integrated webmail, plus the capability of converting emails into business objects such as: quotes, invoices, marketing stuff, customer requests, project management and more. A simple way to have a unique flow of information from email request from customers to invoices!
You only have to choose which modules you want to activate and is done!
Built with PHP, loves MySQL but runs also on SQL Server and Oracle.

Mantis2Go is an out of the box installation of MantisBT (a free popular web-based bugtracking system) for Windows. Do not use for production purposes! Maybe the easiest way to try MantisBT on Windows: 1. Start Mantis2Go installer 2. Choose directory where you want to install Mantis2Go (USB stick if you want) 3. Click "Yes" to start Mantis2Go

Roundup is a simple-to-use and -install issue-tracking system with command-line, web, REST, XML-RPC, and e-mail interfaces. It runs on python 2.7 or 3.6 or newer. Roundup has been deployed for: * bug tracking and TODO list management (the classic installation) * customer help desk support (with a wizard for the phone answerers, linking to networking, system and development issue trackers) * issue management for IETF working groups * sales lead tracking ...and so on. It's been designed with flexibility in mind - it's not just another bug tracker. Roundup ships with a *demo tracker* to play with - after you've unpacked the source, just run "python demo.py" and load up the URL it prints out! Get current development source from mercurial repo at: <https://sourceforge.net/p/roundup/code/ci/default/tarball?path=>

PHD Help Desk is a PHP+Javascript+MySQL open source Help Desk tracking software, very usefull for the help desk incident registration, follow up and managing of them, with knowledge data base access. Interface and docs available in Spanish and English

This should be a wonderful web based application to manage/track customer requests. Customer information, custom plans and support request tracker are available. Searching is there by various parameters. Advance searching feature will be added soon.

Firefly is a multi-user professional help desk system with several additional applications including company and contact management, knowledge database management, and contracts management. Firefly is also an application framework providing services such

System of help-desk for register and attendance of calls

Extensible n-tier application with multilayered architecture. It's an open source project and available for free. Initially targeted to web based solutions. Licensed under the modified MIT license. Visit http://sibertek.net to know more.

ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news.

Development of a Software Engineering lecture project for a fictional airline company. It will be an online ticket application based on ASP.NET platform.

A bugtracker written in PHP