Workspace roles and permissions
What workspace owners and collaborators can each do in SnitchFeed, from listeners, integrations and API keys to billing, invoices and team management.
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Every member has exactly one role per workspace: Workspace Owner or Collaborator. Collaborators can do almost everything; billing changes and team management are reserved for owners.
Roles at a glance
| Permission | Workspace Owner | Collaborator |
|---|---|---|
| View mentions and feeds | Yes | Yes |
| Manage listeners and feeds | Yes | Yes |
| Manage notifications | Yes | Yes |
| Manage integrations (Slack, webhooks, Outflo) | Yes | Yes |
| Manage API keys | Yes | Yes |
| Manage workflows | Yes | Yes |
| Edit Brand Context and response profiles | Yes | Yes |
| Create and edit analytics reports | Yes | Yes |
| Export data | Yes | Yes |
| Rename the workspace | Yes | Yes |
| Invite collaborators and cancel their invitations | Yes | Yes |
| View plan, credit usage and upgrade options | Yes | Yes |
| Upgrade, downgrade, buy credits or change add-ons | Yes | No |
| View invoices and manage the subscription | Yes | No |
| Change roles or remove members | Yes | No |
Plan limits still apply to everyone. For example, webhooks and CSV export need the Pro plan whatever your role. See Plans, billing and credit top-ups.
When a collaborator opens something only an owner can do, SnitchFeed shows who the workspace owners are so they know who to ask.
Change a role
Owners manage members from Workspace Settings → Team (app.snitchfeed.com/settings/team) with the ⋯ button on a member's row. The Workspace Owner role can't be assigned in the app, and an owner's own role can't be changed there. To transfer ownership of a workspace, email hello@snitchfeed.com.
Nobody can edit another member's name or email.
Remove a member
- Open Workspace Settings → Team.
- Click ⋯ on the member's row.
- Click Remove, then confirm with Remove member.
Removal takes away their access to this workspace right away. Their listeners and mentions stay in the workspace, and their SnitchFeed account and any other workspaces they belong to are not affected. Owners can't be removed. A member who owns active API keys needs those keys revoked first.
Related
- Invite teammates to your workspace: send invitations and manage seats.
- Plans, billing and credit top-ups: what owners manage under Plan & Billing.
- Slack alerts for new mentions: an integration both roles can connect.
- API authentication with API keys: create and revoke keys.
Invite teammates to your workspace
Invite teammates by email from Workspace Settings → Team. See seats left on your plan, resend or cancel invites, and know when invite links expire.
Plans, billing and credit top-ups
Compare the SnitchFeed Starter and Pro plans, see how the 7-day trial works, manage your subscription and buy credit top-up packs from Plan & Billing.