Why didn't I receive my verification code?
Check your spam folder. If it is not there, request a new code and confirm the email address is correct.
Help Center
Get help with login, processing, and billing when you remove handwriting from images and PDFs.
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Need Quick Help?
Email us anytime · Response within 24 hours
Support Shortcuts
Start with the most relevant page so search engines, answer engines, and users all reach the same canonical source.
Contact Support
Email our team for billing, login, credits, or processing issues.
View Pricing
See current subscription plans, credit packs, and public pricing details.
Refund Policy
Check the current refund policy before contacting support.
Contact Page
Use the contact page for support, business, partnership, or media inquiries.
Browse topics
Jump to the full answer. Models, credits, file limits, refund terms, and uptime numbers live on their own pages.
Login
Verification codes and Google sign-in.
Processing
File types, timing, privacy, and rate limits.
Credits
How free credits, subscriptions, and credit packs work.
Billing
Cancellation, refunds, and payment methods.
Version migration
Older v1.0 credits after the v2.0 launch.
Frequently Asked Questions
These answers cover login, cancellation, rate limits, and older credit balances. For models, credits, file limits, privacy, and pricing, use the facts page.
Why doesn't my verification code work?
Verification codes expire after a few minutes. Request a new code and try again.
Why isn't Google login working?
Allow pop-ups for this site. If the issue continues, sign in with email verification instead.
Which files are supported?
Image uploads accept JPG, PNG, and JPEG, up to 10MB per file. PDFs use the PDF handwriting remover, up to 50MB and 50 pages. See the facts page for the full limits.
How long does processing take?
Standard usually finishes in a few seconds. Color is slower than Standard but much faster than Ultra. Ultra usually takes about 1 minute per image. See the facts page for model details.
Are my files stored or used for AI training?
Uploaded files are used only for processing, are automatically deleted after processing, and are not used for AI model training. See the privacy policy for details.
How do I cancel my subscription?
Cancel anytime from your account page. Access stays active until the end of the current billing period.
What is the refund policy?
Eligible refund requests must be submitted within 3 days of purchase and are meant for light testing, fewer than 5 completed image requests. Renewal orders are not refundable, and API keys are non-refundable once issued. See the refund policy for the full terms.
What payment methods do you accept?
We accept major credit cards via Stripe and also support PayPal for eligible purchases.
How do credits and subscriptions work?
New users get 3 free credits. Subscriptions include recurring credits that roll over, and one-time credit packs never expire. The mobile app can also add credits from ads and referrals. Current prices are on the pricing page, and the full rules are on the facts page.
What if my v1.0 credits show as 0 after signing in?
We launched v2.0 in mid-October 2025. If your old credits are missing after logging into the new system, please email service@removehandwriting.com for verification and resolution.
What should I do if I see 'Rate limit exceeded'?
To ensure fair usage and maintain processing quality for all users, we limit the number of requests within a short time period. Please wait about 1 hour before trying again, or process your images in smaller batches.
Related Guides
Use the workflow-specific pages below when the issue is really about file type, pricing, privacy, or integration rather than support alone.
Product Facts
Canonical details for models, credits, file limits, privacy, and pricing.
Service Status
Current uptime for processing, the web app, and payments.
App Download
Official iPhone and Android apps for the same handwriting removal workflow.
Image Cleanup Guide
Use the single-image workflow for JPG, PNG, and JPEG files.
PDF Help
Use the dedicated PDF workflow for page preview, selection, and cleaned PDF export.
Bulk Processing
Process many images in one workflow when a single upload is not enough.
API Documentation
Developer reference for authentication, request format, and API usage.
Privacy Policy
Read how uploaded files, billing data, and account information are handled.
Manual Processing
Use the premium manual workflow for difficult files and dense handwriting.
What to expect
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Quick Response
Reply within 24 hours
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Transparent Process
Clear status updates
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Privacy First
Deleted after processing
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Service status
See current uptime