Stop losing money on package issues.

With SavedBy Package Protection, we’ll handle all your shipping challenges so you can start saving time and money while building customer loyalty.

Beauty and wellness icon.
Beauty
Food and beverages category icon.
Food & Beverage
Food and beverages category icon.
Food & 
Beverages
Pet food category icon.
Pet
food
Education category icon.
Education
Travel and hospitality category icon.
Travel and Hospitality
Creative agencies category icon.
Creative Agencies
Retail and FMCG category icon.
Retail & FMCG
Non-profits category icon.
Non-Profits

Built for every category that ships at scale.

If you ship physical products, package issues aren’t an “if” — they’re a “when.”

Government organizations category icon.
Government Organizations
Manufacturing category icon.
Manufacturing
Sports category icon.
Sports
Music category icon.
Music Festivals
E-commerce category icon.
E-commerce
Health and medical icon.
Health &
Supplements
Rentals icon.
Fashion
& Apparel
Cleaning products category icon.
Cleaning
products
Skincare category icon.
Skincare

Trusted by leading Shopify brands.

See what Shopify CPG brands say about SavedBy

“Easy communication and quick service for customers! I no longer have to worry if sending a customer to SavedBy will create more complications. The SavedBy team has been so quick to help me with questions I have and customers with their issues. I can relax knowing the customers will be taken care of.”

Gabriela, Head of CX at Dedcool

Trusted by brands all over the world.

See what Shopify CPG brands say about SavedBy

“All was honestly great from my perspective. It’s clear you guys know and understand Shopify and made a tool and company specific for it…You guys are clearly genuine all the way through and have people who care about the effort and work they deliver”

Will Wolf, Lead Developer at Azuna

Trusted by brands all over the world.

See what Shopify CPG brands say about SavedBy

“SavedBy has literally SavedUs! Their team has been nothing short of exceptional. They are quick to get these issues resolved for our customers."

Myles B, CMO at Soul Drops

Happy customers guaranteed —even when things go wrong.

1 in every 100 packages never show up.

Lost, stolen, or damaged packages impact millions of orders every year and customers remember how quickly and clearly brands respond when something goes wrong.

let us handle shipping issues
Doorstep camera footage of a package being taken from a porch.
100% reduction
costs associated with lost, stolen, or damaged packages.
Phone showing a SavedBy order-processed confirmation.
Issue resolved
within 24 hours.

Fast resolutions protect customer trust.

SavedBy resolves shipping issues quickly, often within minutes, handling refunds or replacements end-to-end so frustration never escalates.

Earn Trust Where It Matters

Less operational burden.
Higher conversion.

SavedBy removes shipping claims from your CX queue, reducing costs and support volume while increasing customer confidence and purchases.

Save time and money
Order processed confirmation card.Chart showing online conversion rate rising from 4.1% before SavedBy to 4.4% with SavedBy.
Increase Your Conversion
Mitigate Your Losses

93%

Decrease in customer service time spent on package issues.

98%

Customer satisfaction for SavedBy users.

100%

Reduction in costs associated with lost, stolen, or damaged packages.

Stop delivery issues from becoming lost customers.