Support

We’re happy to help.

Email us at support@pushup.quest and we’ll get back to you. Including your device model and OS version (iOS or Android) helps us answer faster.

The camera isn’t counting my reps

• Ask the app first. Open Settings and tap Reps not counting?. It shows the detector’s own measurements for your last set and which check refused each rep. The report is not sent unless you tap send.
• Lay the phone on the floor, propped at a slight angle, so it can see your head, shoulders and arms in frame. Filming push-ups from the side works too since version 2.5.5.
• Make sure the room is reasonably lit and you’re a couple of feet from the phone.
• Start with one slow, full-depth rep so you can see the counter respond before you commit to a set. There is nothing to calibrate — the depth it looks for is fixed, not learned from you.
• Pushups. Only full-range reps count: a rep has to reach depth and finish on the way up. Shallow reps, and positions too upright to read as a plank, are ignored. Speed never stops a pushup counting — a smooth tempo just earns a bonus.
• Squats are judged differently. Make sure your legs are in frame, not just your upper body — squats are measured from your knee angle. A rep has to reach roughly parallel or deeper; a quarter squat will not register. Unlike pushups, three things here will stop a squat counting: going too fast (reps need about six-tenths of a second between them), holding at the bottom for more than about five seconds, and moving your feet mid-rep — the last one is deliberate, so walking back to your spot never adds a phantom rep.

Sit-ups, the plank, knee mode and the rest, movement by movement: Reps not counting? What the camera refused, and why.

Does my video get uploaded?

No. All pose detection runs on your device, in memory, only during a battle. Camera video and pose landmarks are not uploaded for rep counting. See the privacy policy.

How do I back up or move my progress?

Sign in (Apple, Google, or email) and your progress syncs to your account automatically — sign in on a new device to restore it. Guests are backed up too via an anonymous account; sign in later to attach a name and keep your progress.

How do I add a friend?

Open Hall → Summon a friend, share your friend code, and enter theirs. Friendships are mutual and appear on your weekly leaderboard.

How do I delete my account and data?

Go to Settings → Delete account in the app. That removes your profile, cloud save, leaderboard entries and friend connections from our servers. A few records survive by necessity — see the deletion page for the full list. Uninstalling the app removes the local copy on your device. Full instructions — including how to request deletion by email if you can’t open the app — are on the delete your account page.

I have a question or found a bug

Please email support@pushup.quest — feedback genuinely shapes the game.