Nillkin Recenzje 

Really enjoy using the foldable keyboard. Had contact support for a warranty claim. Good customer service!

My wife bought me a Nillkin Foldable Pocket Cube keyboard as a gift, and I absolutely loved it for portability. I take it with me to connect to my Steam Deck. Regrettably it had a flaw in that some of the left-most buttons stopped working occasionally during use (A, ESC, TAB, L-SHIFT).

I left a comment on their social media and the team responded less than a day later with a DM asking more about the issue, upon which they immediately posted out a replacement with no delay.

Sometimes faults happen but the promptness with which they rectified the issue was genuinely great and I truly appreciate the service. Its portability really does suit all my needs and it looks fantastic.

Ho ordinato una cover per samsung Z Fold mi e' arrivata danneggiata e inutilizzabile, ho segnalato l episodio, ma l assistenza continua a rimbalzarmi e chiedermi le stesse cose, foto e video del prodotto che non chiude sulla cerniera in quanto probabilmente durante il viaggio e'stato schiacciato e reso deforme! Ho gia inviato tutte le foto, ma l' assistenza e' inesistente.
I prodotti sarebbero belli se ci fosse un cambio merci in caso di danneggiamento, ma visto che non esiste, non buttate i soldi...io ho speso 36 euro! Non consiglio....

A year ago I ordered a case with keyboard and now after a year a row of letters just wasn’t working on it anymore. Without any question or objection Nilkin sent me a new keyboard. This service is fantastic.
This is an outstanding company, and I must say the casing and keyboard are great assets to my Ipad. i think you should buy it

I’m extremely disappointed with this experience.

When I placed my order for Cube Pocket Foldable Bluetooth Keyboard with Touchpad, Oman was listed as one of the countries eligible for shipping. However, after completing the purchase, I received an email from the NILLKIN support team informing me that they could not ship the product to my country and asking me to provide an alternative shipping address.

To resolve the issue, I arranged for the package to be sent to a freight forwarding company in Hong Kong, Aramex. After the package arrived, Aramex requested that NILLKIN complete a standard Battery Declaration Form required for shipping lithium battery products. Unfortunately, despite several follow-ups over the course of a week, NILLKIN eventually replied that they were unable to complete such forms.

As a result, the package has remained in the Aramex warehouse, and I have now been informed that it will be destroyed in two days if the required documentation is not provided.

This entire situation has been a waste of both my time and money. It could have been avoided if the product had not been offered for shipment to Oman in the first place, or if I had been informed of the shipping restriction before completing my purchase.

Bonjour, commande passée le 22 juin. Ils annoncent une livraison accélérée en 3-5 jours ouvrables. La commande en date du 3 juillet est toujours en transit à Shenzhen. J'ai de plus pris l'option "achat sans soucis". En réalité tout le matériel vient de Chine (équivalent Aliexpress et ou Temu) à prix bien plus cher en s'engageant sur de véritable coque magsafe. Site "arnaque".

The Cube Pocket Bluetooth Foldable Keyboard with Touchpad is an absolute dream to use, it looks amazing and it is by-far my most favourite piece of tech to date.
I ordered my Cube Pocket Bluetooth Keyboard in Sunset Orange late November 2025. The keyboard was an absolute dream to use. Beautiful quality and feel, sleek with a much, much lower profile than my Logitech K480 bluetooth keyboard (which is still going strong, but it's soo big and clunky).
The Cube Pocket Keyboard is super easy to connect to my laptop and mobile and switching between the two is seamless for a perfect workflow. The foldable portability is next-level and a complete game changer - you can take this beauty anywhere and it will snug neatly with your notebook, no exposed keys or cheap plastic feel, this is quality imagined for any location.
This keyboard feels as good as it looks. I love that the outer case when folded is not some cheap slippery plastic, it doesn't slide around on your desk and won't slip out of your hand. Perfect!
Now. After 3 months I started having issues with keys not working, specifically the ESC, Tab, 1, Q, A and Z. The keys would work if I folded the keyboard to a 45deg angle, not very work-flowy though. I reached out to Nillkin, as I ordered it direct from their website.
Customer service were absolutely fantastic and upon request, I sent a short video showing the issue I was having, and they sent me out a brand new replacement keyboard. I'm typing this review on it now.
The process took about 5 weeks, from contacting Nillkin to receiving my replacement, and honestly, I thought that was pretty good!
Would I recommend this product?
Absolutely!! The Nillkin Pocket Cube Foldable Bluetooth Keyboard is an absolute game changer for people who want multi-device flexibility and ultimate portability that looks and feels incredible too!!
Side note: Australia Post took longer to deliver my keyboard, than it took to get in the country from China.

No response to my repeated “return”email queries. No matter what Nillkin claim on their Website. An absolute nightmare and I would advise not to buy from them

I bought and used the cube pocket keyboard with full satisfaction. It is stylish and durable. Small and yet big enough to type on and much easier then the screen keyboard is you have longer Messages the type.
Customer service is responsive and takes issues you may encounter serious. All in all I can recommand it!

Kunden-Service non-existent. Das 60-Tage-Rückgaberecht ist im Grunde nicht umsetzbar, da der Kundenservice auf die Nachrichten überhaupt nicht reagiert. Ich habe bereits mehrmals versucht, per Mail, per Chat auf der Website und per Kontaktformular Kontakt aufzunehmen und es gibt absolut keine Rückmeldung. Die Produkte mögen zwar ankommen, aber sollten irgendwelche Probleme bestehen oder man sollte unzufrieden sein mit dem Produkt ist es absolut nicht möglich, in irgendeiner Form sich mit dem Unternehmen in Kontakt zu setzen, um das Problem zu lösen oder das Produkt umzutauschen oder zurückzugeben. Zudem benötigt Lieferzeit unnormal lange, in meinem Fall mehr als eine Woche. Ich rate dringend davon ab, von diesem Unternehmen Produkte zu kaufen. Es ist ein Scam.

absolutely awful, item broke after 1 day at the hinge, no one replies to emails (sent 3 now) avoid at all costs

とても残念な体験をしました。注文してからも2週間以上出荷されず、問い合わせに対しても一切返信はありません。つまりサポートメールにメールをしても何もサポートされないということです。製品に不具合があったとしても、何らかの問い合わせもしても一切のサポートは受けられません。
ホームページに書かれているポリシーは、信用してはなりません。良いことが書いてあっても、サポートチームからのサポートが受けられないのであれば、何の意味もないのでですから。

I placed Order NK78789 on 8 February 2026 (€52.72, a Galaxy Z Fold 7 case and a phone holder). It is now late May. I have still not received the product.
Nillkin's first reply came over a month after I started chasing, on 23 March, claiming the courier "could not contact the recipient." I received no calls, no delivery attempts, no notices — the excuse is simply false. From then on, support replied only when they felt like it, sometimes after 1–2 weeks of silence, despite my repeated emails.
I asked for a refund on 30 March, 5 April, and 18 April. Each request was either ignored or sidestepped. Instead of refunding me, they eventually offered a reshipment to India on 24 April. They asked for my full address on 29 April, claimed the replacement shipped on 30 April with tracking YT2612001900102777 — and as of today, 23 May, the package is still in transit, 22 days in, only just arriving at the overseas transit bureau in India. Not delivered.
To top it off, the exact case is now listed on nillkin.com at roughly 50% of what I paid four months ago. When I raised this, their reply was a generic line about "different platforms" — except I bought directly from nillkin.com.
There is no phone support. The only contact channel is email, and they use that asymmetry deliberately: they reply when convenient, ignore inconvenient questions, and run out the clock. Four months in, I am filing a chargeback through my card provider.
If you are considering buying from nillkin.com: the products may be fine, but if anything goes wrong with your order, you are on your own. Buy through Amazon or another platform where you have an actual escalation path.

Habe am 10.04.26 ein Panzerglas für Smartphone bei Nillkin bestellt, welches innerhalb von 3-5 Tagen geliefert werden sollte. Weil das Panzerglas noch nicht bis zum 27.04. geliefert wurde, habe ich dem Kaufvertrag widersprochen und um Rückzahlung des Geldbetrages gebeten. Daraufhin teilte mir Nillkin mit, dass das Panzerglas bereits geliefert wurde, angeblich sogar gegen Quittung und ich solle die Angelegenheit mit dem Zusteller klären. Ich habe jedenfalls keine Lieferung erhalten, nichts quittiert und auch keine Abstellgenehmigung für Lieferungen erteilt.
Das Geld werde ich wohl unter Fake verbuchen müssen.
Deshalb nie wieder Nillkin!

I had a very positive experience with NILLKIN’s customer support.

I originally ordered a foldable Bluetooth keyboard with a layout that didn't match the region it was being shipped to (intentionally), and even before dispatch they contacted me to confirm that this was intentional. That was a small detail, but it gave me confidence that the order was being handled carefully.

After a few months of very light use, the keyboard unfortunately developed a fault with some keys on the left side. I contacted NILLKIN support, provided evidence, and after some basic troubleshooting they arranged a replacement under warranty.

The replacement keyboard has now arrived and is working well. Of course, it is never ideal when a product develops a fault, but what matters to me is how the company handles it. In this case, NILLKIN stood by its product and resolved the issue properly.

Based on my experience, I am happy to give them 5 stars for customer support and after-sales service.

Bonjour
Suite à un achat sur le site internet de la marque, l'objet acheté était dans un emballage extérieur en parfait état.

Cependant l'emballage de présentation du produit était détérioré, et déjà passé dans un magasin.

J'ai pris contact avec le service client qui répond au bout d'un mois.

Leur réponse a été de m'offrir une remise anecdotique sur un achat sur le site.

Je suis tatillon, lorsque j'achète sur le site du fabricant c'est pour avoir un meilleur service que chez un revendeur et pas pour recevoir une seconde main.

Merci de m'avoir lu.

Nillkin works hard to resolve problems and ensure customer satisfaction ... more than any other company I've dealt with. Their phone cases are the best, with cool features like camera covers, props, metal buttons, magnets, etc. The MagSafe Compatible Kevlar Case with Tinted Clear Camera Cover for Galaxy S26 Series is my favorite case. I will be buying more Nillkin products in the future.

I ordered the Cube Pocket Foldable Bluetooth Keyboard direct from the website (Order NK90583)on 2 April 2026. I paid for expedited shipping (3-5 Business Days) and I still haven't received it. I have emailed them 7 times and all I get are empty promises that it is coming. I asked them to contact me to try and resolve the problem but I've heard nothing. Now I have to dispute the transaction with my credit card company and try to purchase from another supplier. Worst online purchasing experience!

The keyboard/case I purchased was faulty, and despite a number of emails requesting a refund, the company would not allow me to return the item and get a refund. They just kept telling me to get a sharp craft knife and trim off some faulty bits of the case to make it fit for purpose. I’m now left with an expensive case I cannot use. I can not recommend this company.

They have one of the best cases with camera protection. I love their cases.