Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
3,5
14 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 25% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
DO NOT BUY-Bought two of these cameras since March. Flash stopped working. Customer service ignores emails when I have asked for a return label so that I can get a refund. Complete scam
Love it! Fast and attentive service.
Flashback never disappoints. Fast replies, great service, and very caring team. Will definitely keep buying from them!
Super seri, spedizione molto veloce, prodotto bello e funzionante, molto particolare.
Bravi
Camera is easy to use Hovewer It stuck somehow and I was not able to develop the photos from the app. I had to restart so many times and spent so much hours . I am glad it is working now but it was such a bad experience but rather than that it seems ok . Nostaljic vibe
While I am happy with the product and the photos, I am a little disappointed. I was drawn in because it said I get free gift with my purchase. I didn’t get the lanyard, carrying bag, or hat. The package also arrived very beat up and poorly packaged. I want to order this camera for my sister for her birthday and now I see it says to add the free gifts in the cart. That wasn’t an option for my first order, however the ad did say « free gifts with purchase! I am hoping by writing this you guys will reach out and I can maybe get my free gifts? Love the product and the photos it takes. Easy to access and use. I just am a little taken aback at the lack of care for the package and false advertising. Unfortunately I don’t have proof I didn’t take screenshots. I just trusted the integrity of the company. Maybe they’ll see this and reach out??
Odpowiedź od Flashback
Hi Mazzy, sorry you weren't able to receive your gifts the first time around. We'd be happy to send one out to you. The current free gift offer actually has a number of choices available, so it's necessary to make a selection from the cart, but I can understand that it's easy to miss.
If you're able to get in touch with us directly, we're always available to help resolve an issue like this. Please just send an email with your name and order number to hello@joinflashback.co. We do keep an eye on our reviews, but an email is always the best way to reach us!
In future we are going to take extra care and check every order that is eligible for a gift will be checked to ensure one is added.
I had an issue with the delivery and your customer service took care immediately really kindly and fast, reshipping the item without additional costs.
Looking forward to use your camera!
Odpowiedź od Flashback
Hi Lorenzo, thank you for your feedback which I will gladly share with the team. We hope you enjoy your camera!
I am extremely disappointed with my experience. My package was never delivered, yet they are refusing to issue a refund.
I paid €10 for shipping, expecting a professional service. Instead, the courier (GOFO Express) simply took a photo of my building's entrance lobby and left.
Nobody rang my bell.
Nobody called me.
No parcel was actually handed to me.
A photo of a public hallway is NOT proof of delivery. It is just a photo of a building. The package could have been taken by anyone, or perhaps it was never even left there. Despite explaining this to customer service, they are hiding behind the courier's claim, showing zero interest in solving the problem or protecting the customer.
It is illegal and unprofessional to charge for a service that isn't completed. I am legally entitled to a refund for goods never received.
Beware: If your package goes missing, this company will not support you. I will be opening a dispute with my bank/PayPal to get my money back.
I paid 100€ for the camera and 10€ for shipment. Insane!
Odpowiedź od Flashback
Hi Antonino, we're terribly sorry for this experience. I was able to look into your order, and found that a refund was issued to your initial payment method just prior to your review being published.
Unfortunately from time to time, the courier responsible for a local delivery may make a mistake. However, we take full accountability for the service provided by the courier, and for our selection of appropriate delivery partners in every region where we operate. Since your country is a relatively new location for us to ship to, we've since engaged in a comprehensive review and are currently in the process of setting up a local fulfilment centre to provide lower shipping prices & faster delivery to customers in your country, along with a higher-quality delivery partner. We have also reviewed our support communication surrounding delivery issues & refunds to ensure our policies are communicated more clearly.
Nevertheless, I would like to apologise for the inconvenience of waiting for a product which didn't arrive. A simple refund doesn't restore the time you spent waiting nor the disappointment of nothing showing up. We aspire to serve you better in the future. If possible, I hope that you would consider updating your review to reflect the refund that was already issued. On the other hand, if you haven't received your refund back to your initial payment method, please get in touch and we'll gladly look into it further.
Un pote à moi a ramené son appareil flashback qu’il avait acheté sur IPLN.
J’ai trouvé ça trop cool et ça m’a donné envie de l’acheter (en version crème café). Je l’ai commandé un mercredi, deux semaines plus tard le mardi, je l’ai reçu.
Aucun problème, l’appareil marche très bien, l’appli est bien optimisé, il faut juste attendre qu’il arrive 🤷♂️.
Maintenant je peux m’amuser à prendre des photos avec un super style, et en plus grâce à leur offre j’ai pu avoir la housse de transport en cuir gratuite.
Leggendo le recensioni negative stavo per non comprarla. per fortuna ho deciso di dare ascolto a un post di reddit in cui su una ventina di commenti, nessuno ha riportato esperienze negative con la consegna in Europa.
La fotocamera è arrivata nei tempi previsti dal tracking ed è a dir poco fantastica.
L'unica nota negativa è stato il corriere che non ha suonato al citofono ma ha lasciato il pacco appoggiato sulla cassetta postale all'interno del palazzo, inviando poco dopo una mail di conferma di avvenuta consegna.
Per il resto, vi suggerisco di ignorare le recensioni negative e comprare la vostra Flashback :)
La macchina fotografica che mi hanno inviato aveva un problema tecnico, quindi ho segnalato la questione a Flashback e loro mi hanno spedito una macchina nuova. Un servizio clienti da 5 stelle.
Qualche piccolo problema di comunicazione con il venditore che mi ha fatto sospettare una truffa, ma la macchina fotografia è arrivata (con un po' di ritardo).
Tuttto sommato una buona esperienza
They take your money and don’t send you the camera. I ordered my camera and it was supposed to be shipped on 2 December and it’s now the 24th and I have no camera. My tracking number says it’s been delivered and it is not here. I have tried contacting flashback multiple times to ask where it is and they are ghosting me!! Don’t order from them, they don’t want to know you when something goes wrong and now I am here with no camera and no money
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