Support

We typically respond within 2 business days.

Contact

For any question, bug, or feature request, email [email protected]. Please include your iOS version and a short description of what happened so we can help faster.

For subscription questions, email [email protected].

Frequently asked questions

What does PinPoint Pro unlock?

PinPoint Pro is the product: reconstitution math, dose logging with compound, dose, site, and pain level, schedules and reminders, modeled levels between doses, vials and pens with a supply forecast, weight and trend charts, Ask PinPoint, Apple Health sync, Home Screen widgets, PDF/CSV/JSON export, and iCloud sync. Cancel anytime in the App Store.

How do I cancel my subscription?

Subscriptions are managed entirely through your Apple ID. Open Settings → [your name] → Subscriptions on iPhone, tap PinPoint, and tap Cancel Subscription. The subscription stays active until the end of the current billing period. Refunds are handled by Apple at support.apple.com/HT204084.

How do I restore my Pro subscription on a new device?

For help with your Pro subscription, email [email protected].

Where is my data stored?

Your protocol stays on your device and syncs through your own private iCloud. Ask PinPoint sends your question, recent messages and relevant tracker context only after you tap Allow, and PinPoint does not store it on its servers.

Do you collect any analytics?

Read our Privacy Policy for details.

How do I export my data?

PinPoint Pro includes PDF, CSV and JSON export.

Why does PinPoint ask for Apple Health permission?

PinPoint Pro includes Apple Health sync for weight, water, nutrition and activity.

Are the estimated levels medical advice?

Modeled curves are mathematical visualizations of published population averages and do not account for individual variation. They are not measurements or medical advice.

I deleted the app and reinstalled. Where's my data?

For help with your data, email [email protected].

Something else?

Email [email protected] and we'll help.