Elliot Hughes

Portugal

Reviews

Review of Berent Rent a Car


Rated 1 out of 5 stars

The worst rental experience I’ve had…

The worst rental experience I’ve had and I rent alot of cars. They wanted to charge me €70 cleaning for some sand, I took the car to the local fuel station and spent €1 and 5 minutes hoovering the sand. Then they claimed damage on the underside of the front bumper where it’s likely scuffed the curb when parking for €190, you can’t even see it from a standing position, I highly doubt that damage will ever be repaired they’re just pocketing the €190. What seems good value when you’ve played their game isn’t and there is a long list of rental companies to choose from, price and customer service is the only thing you can compete on, the price was ok, the service was terrible, not alot going for the company, plenty of better ones around to choose from.

23 September 2025
Unprompted review

Reply from Berent Rent a Car

Dear Elliot Hughes,

Thank you for your review. We’re sorry to hear that your experience did not meet your expectations. We have also reached out to you directly by email to provide full clarification regarding both the cleaning and the damage charge.

Please rest assured that any charges are only applied when verified, and always with the intention of being fair and transparent. We truly value your feedback, as it helps us improve both our service and communication with our customers.

Best regards,
Berent