Avoid these dropshippers!
I ordered a chair to be delivered in 2 to 4 days, after day 4 I asked where it was, they could not answer, they lied and said, the delivery times are only a guideline. I checked their policy, it's not.
I cancelled the order on day 6 as it still hadn't been dispatched, they said they'd be back to me with a refund. A couple of days later, I bought a the same chair from the manufacturers.
That's when it got tricky.
Three days later, they did get back to me, but not about a refund, they had shipped the cancelled order! I asked why they had shipped it several times, each time they told me, I could refuse to accept it, they they would refund me, less shipping charges. The delivery guys need me to inspect the package so it's not a problem.
DPD dropped it at the door and we're gone, not a chance of inspection.
They then told me to send it back at my own expense and they would issue a refund if it was in good condition. Shipping quotes were between 100 and 400 to ship back to Spain.
Eventually they did answer why they didn't cancel the order, they said it had already left the warehouse. Can't say I believe this either, they couldn't even give me a tracking number from DPD.
Go directly to the manufacturer and avoid these middlemen.
Reply from Habitium
