SCAMMED- MEDIOCRE PRODUCTS
DONT ORDER FROM THIS LOT- MEDIOCRE PRODUCTS, AWFUL HARDWARE, POOR CUSTOMER SERVICE.
So i spent £110 thinking im going to have a nice clean car in a week's time, this stuff looks good and marketing is on point im looking forward to cleaning the car.... how wrong was I?
Order took alot longer to be dispatched than I thought was reasonable, dpd delivered which was the only part which was spot on. 10/10 dpd! Hydro who was packing my order? Stevie wonder? Stuff missing so i contacted hydro right away i got an email back a few hours later asking for pictures so I sent pictures after that complete silence, sent another email since and still nothing.
The products and hardware are awful cheap rubbish, the spray bottles are cheap plastic rubbish and barely do quater of a car and require constant pumping to repressurise had to use my own jetwashes foam tank to get any foam out of the 'snow foam' dont buy this rubbish its just good marketing thats all.
Dear hydro, im glad I paid through my credit card because since your complete ignorance to acknowledge a customer complaint/ raising a missing item ive contacted my card supplier and raised a chargeback because I certainly will not be scammed by anyone! Don't fight the chargeback, ill simply take you to small claims all you need to do is send me a box and ill send you the rubbish back i dont even want it any more!
Reply from Hydrouk
Hi there,
Thanks for the feedback above, we always appreciate the opportunity to provide the extra support needed to solve issues like above.
RE the shipping, we are sorry you saw a delay with the fulfilment, we are super busy and the team are working literally day and night to get orders out same day, however some times we are a day or 2 out. We are now back up to date and doing same day fulfilment after a busy start to July.
RE mispicking, the team is on CS every day all day, so your missing item will be resent as soon as the ticket is picked up. Please refrain from resending emails etc prior to reply, as it will refresh your ticket and delay response.
Rest assured the team will get that sorted and you are not being ignored.
The spray bottles are award winning, with the highest quality material and finish on the market. Brass tips, metal pole covers for strength and durability, metal internal hardware for longevity. We do really focus on this and if you compare across the market you will see for yourself the real quality comparison.
Please do reach out if you need any further help, your missing goods will be resent ASAP
Louis
Hello@Hydrouk.co
