FlightNetwork.com Reviews 

27,961
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,920 reviews, most reviewers were somewhat happy with their experience overall. Many people found the booking process to be easy, straightforward, and quick to complete, appreciating the user-friendly platform. Customers often secured desired flights and noted competitive or good prices compared to other platforms, making reservations simple and hassle-free. However, there is significant dissatisfaction with customer service, with many reporting minimal assistance and difficulties reaching support. Some people were also not happy with unexpected charges for services like seat selection or baggage, and felt misled by websites mimicking airlines, leading to higher prices. Additionally, some customers experienced delays in receiving booking confirmations or found purchased additional services were not processed correctly.

What people talk about most

Booking process

Reviewers mention ambiguous feedback about the booking process, with some finding it easy and affordable,... See more

Price

Users describe ambiguous interactions with price, with many reviewers expressing frustration over hidden... See more

Website

Clients share ambiguous opinions on the website, with many expressing frustration over accidentally using it... See more

Service

People report negative experiences with service, often expressing disappointment and advising against its use... See more

Customer service

Consumers find customer service to be a source of significant dissatisfaction, with many describing it as the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My flights were booked, so that's baseline expectations met. However *blimin heck*, the ENDLESS required upsell questions you ask are - to be frank - taking the piss. It's fine to offer them (I guess)... See more

Rated 3 out of 5 stars

The web site is frustrating hard to change dates and they charge for everything even sitting together! and getting an SMS when the air fares are already quite high considering you can fly Melbounre t... See more

Rated 3 out of 5 stars

That you're charging for every little thing...like lost luggage, delayed flights etc. Do your job!! Why should your passengers have to pay to guarantee YOU do your job! I find this absolutely ridiculo... See more

Rated 3 out of 5 stars

I intended to book with the airline so made a mistake going through this agency . This meant that I was unable to register important passenger details. Found that booking cancellation within 30 mins w... See more


Company details

  1. Travel Agency

About FlightNetwork.com

Written by the company


At Flight Network, we make booking a breeze with the power of technology.

Business or pleasure? We’ll find you the best flight, no matter the destination, by comparing 650 airlines. We know your time is valuable. That’s why we put convenience first to ensure time is on your side.

With nearly 14 million customers and over 4 million holidays sold, we fill 140 Boeing 737s every day, departing and arriving from 77 countries across the globe. At Flight Network, you always travel with ease.

To contact us you can follow this link

https://www.flightnetwork.com/rf/contact-us


Contact info

2.9

Average

TrustScore 3 out of 5

28K reviews

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2.9

All reviews

(27,961)

4,836 reviews in the last 12 months

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Rated 3 out of 5 stars

Overall it's working

Most importantly I got the ticket at the price shown, but have to go through too many extras to reach the end. Also the confirmation didn't send the e-ticket itself but a receipt only. A little hard to find the reference

16 July 2026
Rated 1 out of 5 stars

Flightnetwork rip off

Awful! A rip off… terrible company. Charged me for extra bags that it turned out I didn’t need to pay for, and seating reservations that weren’t honored by the airline… it was only after I wasn’t allowed to sit with my family on our flight that I read in the Flightnetwork fine print that the airline had the right to not honor seat reservations made through their platform. Don’t use this company to book your tickets. Book directly with the airline you want to fly with. Hope this review helps you make a better decision than I did… oh well, live and learn!

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointed – More Than Three Months Waiting for a Refund

My wife and I booked our LATAM Business Class tickets through FlightNetwork under booking reference FA3SWI (Booking ID: 1072314297).

We left Argentina on April 3, 2026 for a long-planned vacation in Japan. Just two days before our scheduled return on April 18, LATAM cancelled our return flight.

As a result, we were left stranded overseas and had to reorganize our trip at the last minute. We were forced to return home via Turkey, which caused significant stress, uncertainty, and additional unexpected expenses during what should have been the end of our vacation.

On April 16, 2026, FlightNetwork confirmed that the refund process had been initiated. However, more than three months later, we have still not received our money.

This is completely unacceptable. We paid for Business Class tickets and have been left without our refund for months despite repeated requests for information. We have not received a clear explanation, a refund confirmation, or an ARN (Acquirer Reference Number).

I strongly urge FlightNetwork to resolve this matter immediately and issue the refund without any further delay.

Until this issue is resolved, I cannot recommend booking through FlightNetwork. This experience has been extremely frustrating and has caused unnecessary financial and emotional stress.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

A disgraceful and awful service that…

A disgraceful and awful service that would not even consider a refund 2 wreeks out with several medical certificates. tickets booked for Regional Airlines and they were happy to refund if flightnetwork referred tickets to them. they would not and said no refund. Dreadful, dreadful and dreadfu. and couldn't even speak to a real person, just AI

15 July 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

Hello Suzy,

Please note that Trustpilot is not an functional customer support channel for our company, and it is merely for reviews for already delivered service.

Kindly contact us via the provided contact channels that you can find on our official website.


Best Regards,
Flightnetwork.com

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this booking agency. The website selected the incorrect date to book a flight, and I contacted the company on the same day to cancel the booking or even change the date.

Although the ticket cost around R1,300, I was told I would only receive R450 back because they were charging an R850 “service fee.” Charging such a large fee for a booking that was cancelled almost immediately feels completely unfair.

The customer service was not helpful or understanding, and the refund policy seems designed to benefit the company at the customer’s expense. I feel misled and would not recommend using this service.

I would advise others to read the terms very carefully before booking, as cancelling—even on the same day—could result in losing most of your money. It’s a total scam!!

15 July 2026
FlightNetwork.com logo

Reply from FlightNetwork.com

Hello Nomampondo Marwede,


We would like to inform you that any change/cancellation can only be processed according to the fare rules of the airline company. As an agency, we act as an intermediary; we are bound by the airline's ticket rules, and we cannot override them.

Additionally, kindly note that you are properly informed about our fees via the terms and conditions, which are available before, during and after the booking process. We also ask you to read and accept our terms and conditions before payment. A fee is required for the processing of your request and the time and effort that will be spent by more than one of our agents on your behalf. This is how the travel industry operates worldwide.


Best Regards,
Flightnetwork.com

Rated 1 out of 5 stars

Bait and Switch!

I thought I was booking on the actual airline's website but apparently I clicked the wrong button and was sent to a Flight Network site. I paid for my flight expecting to see said airline booking, and that's when I realized I booked with Flight Network. Now I can't get a full refund because I have to pay for the $63 Flight Network handling fee. Nice bait and switch!

15 July 2026
FlightNetwork.com logo

Reply from FlightNetwork.com

Hello Michele Fay Feeser ,

Kindly note that you are properly informed about our fees via the terms and conditions, which are available before, during and after the booking process. We also ask you to read and accept our terms and conditions before payment. A fee is required for the processing of your request and the time and effort that will be spent by more than one of our agents on your behalf. This is how the travel industry operates worldwide.


Best Regards,
Flightnetwork.com

Rated 1 out of 5 stars

Disappointed in FlightNetwork.com services and support line

My first attempt to make a purchase failed because the payment was delayed. The credit card issuer simply needed to confirm that the transaction was authorized by me. It only took seconds to confirm, yet your system canceled the purchase immediately. My second attempt showed significantly higher prices, costing me even more. Calling customer support was completely useless.

14 July 2026
FlightNetwork.com logo

Reply from FlightNetwork.com

Hello Andre ,

We can see an attempt, but it was not successful, and thus no booking was made. Please check with your bank whether they have blocked the amount, in which case they can release it. Otherwise, if the transaction has been successful and we did receive the amount, they will provide you with a transaction number. You can provide that transaction number to us via the form in the 'Contact' tab on our website, and we will refund the exact amount paid.

Best Regards,
Flightnetwork.com

Rated 1 out of 5 stars

horrific experience

horrific experience. do not use. it pops to the top on a search in google and not paying attention, you book your flight through them. that is all fine. now go to cancel that and while the airline has a 24hr booking window no cancellation fee, this site does not nor exposes the fees to you so you will NOT get your money back in the full amount. I am suspect I will actually see any refund out of this bush-league operation. learn from my error, make sure you are booking on the site for the airline and not just what shows up in the search engine results.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

THE WROST PLATFORM

THE WROST PLATFORM

1135-327-357

I booked my flight ticket on 1 July and purchased the Flexible Benefit option, which clearly indicated that I could change my travel date without paying additional charges.
When I later requested a date change, I was informed that I had to pay an additional 398 SAR. This completely contradicted the purpose of purchasing the flexible option.
Since the date change was not being honored as advertised, I requested to cancel my ticket. I was then informed that 1,029 SAR would be deducted from my refund. Although I was unhappy with this, I agreed to proceed. My original payment was 2,646 SAR, so after deducting 1,029 SAR, I should have received 1,617 SAR.
However, I later received a message stating that my refund would be only 900 SAR. This amount does not match the information provided to me and has not been properly explained.
I am extremely disappointed with this experience. The flexible benefit was not honored as expected, and the refund calculation appears inconsistent and unclear. Unless this issue is resolved promptly, I will continue sharing my experience on consumer review websites and social media platforms to warn other customers.

15 July 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

Hello Anand Mohan Singh,

We would like to inform you that any change/cancellation can only be processed according to the fare rules of the airline company. As an agency, we act as an intermediary; we are bound by the airline's ticket rules, and we cannot override them.

Additionally, kindly note that you are properly informed about our fees via the terms and conditions, which are available before, during and after the booking process. We also ask you to read and accept our terms and conditions before payment. A fee is required for the processing of your request and the time and effort that will be spent by more than one of our agents on your behalf. This is how the travel industry operates worldwide.

Best Regards,
Flightnetwork.com

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