Motocard Reviews 

Motocard sent ultra fast to Israel. i've ordered riding boots on Thursday afternoon, and received Sunday noon to my house. this is incomparable to any online retailer, even local ones within Israel

Ordered a jacket that I really thought would fit me, but it didn’t🥴. Returned it, and got my money back🤩 without a hassle🌞🌞

I am writing this review because today is the final day of the deadline to receive my refund, and my patience has completely run out. Absolute nightmare experience with Motocard. The carrier lost my package (Order: 19343293), and now their customer support is trying to scam me out of my money.
​The customer support is absolutely terrible. They take forever to reply, and the whole communication feels like talking to a robot. They completely ignore my questions and refuse to give direct answers. Instead of solving the issue, they just send nonsensical automated replies about "customs fees" which have absolutely nothing to do with my case.
​They issued a credit note where they artificially lowered the prices of the Alpinestars gloves. I paid €40.46 and €42.70 (Total: €83.16) in my original order, but they are only offering to refund €70.69. They are literally trying to cheat me out of €12.47. Furthermore, they refuse to refund the €19.98 shipping fee. My entire order originally qualified for free shipping, but Motocard made an internal decision to split it, forcing me to pay this extra fee. Since the package was lost and NEVER delivered, keeping my money for a failed service is unlawful.
​Today is the 10th business day since their confirmation, I haven't received a single cent, and I am officially done wasting my time. Avoid this shop at all costs. I am taking this directly to my bank to resolve via chargeback.

Ignored 5 emails, and 5 contact forms regarding change of order. Answered after 12 days when goods were already sent to tell me goods were already sent and can’t be changed. Goods arrived with unremovable security tags attached……avoid!!!!

It's my favorite store. Every experience is the same, great. I have nothing but words of praise and appreciation. Good luck in the future!

Fairly smooth process, bank verification took the majority of the order time. Only once did Motocard indicate an error on the information, which was re-entered a 2nd time without issue. My order is currently processing.

One of the worst online customer‑service experiences I’ve had. Replies take 2–3 days, and the answers are always copy‑paste templates that don’t address my issues at all (an AI would genuinely do a better job).
In the physical store the experience is better, but the staff is never enough — if you have questions, you end up waiting for hours unless you insist.
It’s probably not the employees’ fault, probably the company cut a lot of personnel, but the customer experience is far from acceptable.

An item was in stock on their website and Delivery was promised at a certain date when I placed the order. They kept me waiting for a whole week and just before 1 day the item was promised they sent me an email that they are late from the supplier and won't be shipping out for atleast 1 more week. Why would you put something "In Stock" when you don't have it? Now, a whole week of mine is wasted.
I would recommend not to trust them if you're short on time.

The parts I have ordered have always been exactly as described on the website. Prices are good and delivery is fast and efficient. Many thanks.

Safe delivery, great return service

I ordered alpinestars tech 7 and after 6 weeks i got a mail that said that it would take another 2 months to recieve the package so i cancelled the order and tried again and after that i recieved a package after 3 weeks but i got some alpinestars pants instead and they would not let me refund total scam

No tracking number. No replay from customer service. They lie about delivery time, but after all helmet came in good condition. So if you are not in hurry it is not bad option since prices are good.

I got the product damaged, and i don’t understand why do i have to pay for return process.

I have 21 emails and 2 orders that they have totally ignored. It's been 1 month and one week they totally ignored a 1000$ order . Mindue i have oderded with them form the last 2 years in excess of 3000$

I was told item delivered, by sur .no package no signature and no proof by courier. Motocard have over a week now fobbed me off of were my helmet delivery is. Bad customer service 😑. Still not resolved no explanations as yet. I would
never deal with motocard again after this experience.

Verry good products, fast delivery, great experience, a lot of bennefits

Refuses to change an order that won't ship for another 14 days

Untrustworthy company that might sell things cheaper than others but their customer service is sub par and lackluster.

Choose another site, pay maybe 10% more but have an easier experience.

Very good communication during the order and shipping process.
There needs to me more info on the website regarding international shipping. The site says my order qualified for free shipping but there was an additional $86 shipping fee.

Good prices, fast expedition, everything was great. The products were fine, no damage.