Klarna Reviews 

563,379
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 76,074 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the payment flexibility, which allows them to break down spending into smaller, manageable installments, making desired purchases more accessible and easier on their budget. Many find the app and service incredibly useful for managing expenses, highlighting its ease of use, clear layout, and quick payment processes. People appreciate the speed and respectful treatment from the service, noting its reliability for various needs. However, some customers also noted concerns regarding payment processing, mentioning rigid systems for partial payments and unexpected late fees if a card fails. A few other people also felt that the app's interface has become cluttered, and some found it difficult to delete their accounts.

What people talk about most

Payment

Clients share positive opinions on payment, with many appreciating the convenience of breaking down expenses... See more

User experience

Customers consistently note positive experiences with user experience, finding the app easy to use,... See more

Service

Customers had positive experiences with service, often describing it as exceptionally good, helpful, and... See more

Application

Reviewers mention positive feedback about the app, with many finding it easy to use for shopping, purchasing,... See more

Product

Reviewers highlight positive aspects of the product, with many finding it a helpful tool and a lifesaver for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

luv that i could break up my spending into smaller payments so you could enjoy things you want or need but would not be able to get without waiting to save up. the app is super easy to use except leav... See more

Company replied

Rated 5 out of 5 stars

A life saver every time.i am always looking for flights and holidays and sometimes i do them more often that paying it all at once can be challenging!klarna has made it possible .spreading the payment... See more

Company replied

Rated 5 out of 5 stars

I love Klarna. Professional and trustworthy. I use Klarna to pay for my online orders for so many years now. There are instances that my orders were not okay and I asked for their assistance, Klarna h... See more

Company replied


Company details

  1. Payment Service
  2. Financial Institution

Written by the company

Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

563K reviews

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Asks customers to review

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4.5

All reviews

(563,379)

193,643 reviews in the last 12 months

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Rated 5 out of 5 stars
Klarna logo

Reply from Klarna

Thank you for your wonderful feedback, Jesus! We are glad to hear that you find the Klarna app excellent. It is great to have you on board!

Rated 5 out of 5 stars

Best service

19 July 2026
Klarna logo

Reply from Klarna

Thank you for your wonderful feedback, Luis! We are thrilled to hear that Klarna provides the best service for you. It is great for us to be part of your journey!

Rated 5 out of 5 stars

Excellent service

19 July 2026
Klarna logo

Reply from Klarna

Thank you for your fantastic feedback, Heidy! We are delighted to hear that you find our services excellent. We appreciate your trust in Klarna!

Rated 5 out of 5 stars

I thank the universe for this company…

I thank the universe for this company it has saved me with purchasing high ticket priced items for my household. As a single parent with a disabled child it has helped me graciously. THANK YOU!!!!!!!!!

19 July 2026
Unprompted review
Klarna logo

Reply from Klarna

Thank you so much for sharing this with us, Thema. It truly means the world to know that Klarna has been able to make a difference for you and your family. We're honored to be part of your journey and are here for you whenever you need us.

Rated 5 out of 5 stars
Klarna logo

Reply from Klarna

Thank you for your amazing feedback, Ian! We are thrilled to hear that Klarna is the best app for you. We are glad to have you on board!

Rated 5 out of 5 stars

Good App

Fast Service Reminder

19 July 2026
Klarna logo

Reply from Klarna

Thank you, Jonathan! Glad you find our service fast and reminders helpful.

Rated 5 out of 5 stars

Easy to use and very helpful

easy to use and helps you spread payments, thankuou.

20 July 2026
Klarna logo

Reply from Klarna

Thank you for your wonderful feedback, Karen! We are glad to hear that you find Klarna easy to use and that our payment options are helpful for you. We appreciate you choosing Klarna!

Rated 4 out of 5 stars

once you get your bank account in order everything works fine not charging interest is heaven thank you very much for the work you all do

often time I had to call things with my bank account being set up but once it worked it works great.

19 July 2026
Klarna logo

Reply from Klarna

Thank you for your feedback, Kathleen! We are sorry to hear that setting up your bank account was not as smooth as expected, but are glad that everything is working great for you now. We appreciate your patience and your trust in Klarna!

Rated 5 out of 5 stars

Perfect way to buy over time

I have been able to make purchases and pay in 4 or pay monthly when I wouldn't have been able to buy the stuff otherwise.

26 May 2026
Klarna logo

Reply from Klarna

Thank you, Paula! Happy to hear our Pay in 4 and monthly payment options are helping you get what you need.

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