Tres bon service commercial, j'attends la suite! Par contre on m'a fait payer le service de creation alors qu'il est gratuit quand on se connecte. Je pense que si il est gratuit quand on se connecte a... See more
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still the same poor customer experience - 4 months before the tax return is due they chased me for documents and info which i provided in a timely manner. Now that we are cose the actual reporting dat... See more
Company replied
I really appreciated the way in which they were able to support me and listen to my requests, I thank Maïlys for her professionalism and kindness, Thank you, I highly recommend
Company replied
They offer good prices for their services and are friendly and patient with customers.
Company replied
Company details
Written by the company
Comptastar.fr, votre compta faite par nos experts. Dès 9.90€/mois. Création d'entreprise offerte. 100 000 Français satisfaits 🌟 => Demandez un devis; c'est gratuit !
Contact info
27 Avenue Foch, 75016, Paris, France
- 04 48 50 03 03
- bonjour@comptastar.fr
- comptastar.fr
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
still the same poor customer experience…
still the same poor customer experience - 4 months before the tax return is due they chased me for documents and info which i provided in a timely manner. Now that we are cose the actual reporting date, i cannot contact my accountant - Estelle Melot despite so many chasers !
4 May 2026
Unprompted review
Reply from Comptastar
Hello,
We’re sorry to hear about your experience and understand your frustration.
We have informed your accountant, Estelle Melot, and your situation has been escalated. You will be contacted shortly to review your case and provide you with clear updates.
Thank you for your patience, and please don’t hesitate to reach out if needed.
Comptastar team 🌟
CONTRACT SCAM! I DON'T RECOMMEND AT ALL!...
I subscribed to get my accounts filed quickly as I was late. They promised me English speaking accountant but that accountant left the job and they failed to allocate another English speaking accountant and it caused further delay in my accounts and I got detention to my banks.I requested cancellation of subscription they refused to cancel. Very bad customer service. Never accept their fault. Difficult communication. Very late replies. I never recommend. Better to get an accountant which you should be able to communicate by phone too. That is not possible with this company. They never accept their fault.
6 March 2026
Unprompted review
Reply from Comptastar
Thank you for your message, and we’re sorry for the experience you’ve described.
After reviewing your file, we can confirm that your situation has now been handled and brought up to date.
If you have any further questions or additional requests, please don’t hesitate to reach out — we remain available to assist you.
Best regards.
Very disappointing experience with this dishonest company
Very disappointing experience with Comptastar for the declaration of LMNP. First, I still need to do lots of work myself with their software; Second, they are never available if you are any questions, impossible to make a call in a few days (waiting time more than 1 month)Mostly, the steps to unsubscribe the services are very complicated and even when you unsubscribe they still continue to charge you...So you need to very careful about this company!
20 December 2025
Unprompted review
Reply from Comptastar
Nous sommes sincèrement désolés de lire votre déception et prenons votre retour très au sérieux.
Après vérification, nous vous confirmons que votre contrat a bien été résilié.
Nous regrettons que votre expérience n’ait pas été à la hauteur de vos attentes, notamment concernant la disponibilité et le fonctionnement de nos outils. C’est dommage que ces points aient terni votre perception de notre accompagnement, car la satisfaction de nos clients reste une priorité.
Concernant la facturation, aucune prestation n’est maintenue après la résiliation effective du contrat. Si un point reste à clarifier, notre équipe reste bien entendu disponible afin de vous apporter toutes les explications nécessaires.
Nous vous remercions malgré tout pour votre retour, qui nous aide à améliorer continuellement nos services.
Cordialement,
L’équipe Comptastar🌟
No support in English , Zero Transparence!
I hired this service specifically for support in English, which was never provided. Customer support was extremely slow, often taking days to respond to a single email, and the lack of transparency led to URSSAF fines, as I am a foreigner and had no guidance on the procedures I needed to follow.
On top of that, canceling the contract was a nightmare, with an abusive cancellation fee and an exhausting process.
Without question, this was the worst service I have used in France. I absolutely do not recommend this company.
24 October 2025
Unprompted review
Reply from Comptastar
We are truly sorry to read your feedback, and we fully understand your frustration. This is not the experience we want to provide, especially for clients who rely on us for support in English and assistance with French administrative procedures.
We apologize for the delays in our communication and for the lack of clarity regarding your URSSAF obligations. We also regret that the cancellation process added extra stress to your situation.
In order for us to review your case in detail and find a suitable solution, could you please contact us at bonjour@comptastar.fr
We will have a manager personally take over your file to provide clear answers as quickly as possible.
Once again, we are sorry for the negative experience you encountered. Thank you for bringing these issues to our attention we remain available to assist you.
Comptastar team 🌟
Bad experience overall
Bad experience overall. Accountants are overloaded, take shortcuts which are costly. Don t expect a good service.
8 October 2025
Unprompted review
Reply from Comptastar
We’re truly sorry to read about your experience. Your feedback has been shared with our accounting management team so we can review your file and understand what went wrong.
Please contact us at bonjour@comptastar.fr
with your company name and contact details so we can personally follow up and find a solution.
We sincerely apologize for the inconvenience and are committed to improving our service.
Low quality service
Low quality service. If you need anything from them expect to spend hours on the phone, send multiple emails without response.
The only thing reliable is the monthly fees they take from your account
Avoid this company.
After a trustpilot review, someone looked into my case... But then was ghosted again. Too bad I can't lower my rating even further.
20 August 2025
Unprompted review
Reply from Comptastar
Hello,
We’re truly sorry to read about your experience and the difficulties you’ve faced in reaching us. This is clearly not the level of service we want to provide.
Your feedback highlights important issues that we want to address as quickly as possible. Could you please contact us directly at bonjour@comptastar.fr
with your client details? This will allow us to review your file carefully and come back to you with clear answers and solutions.
We sincerely regret the inconvenience caused and thank you for sharing your experience, which helps us improve.
Best regards,
The Comptastar Team 🌟
Super efficient
The person in charge is available to answer questions and help you understand each step of the process , be it the Comptastar system or the government taxation system/ process / rules.
The Comptastar system itself is very efficient as it can be linked to the utilizes accounts of different companies and that of Airbnb - so basically uploading by the relevant expenses to be declared automatically
30 March 2025
Unprompted review
Reply from Comptastar
Hello,
Thank you for your detailed feedback! We’re delighted to hear that our team has been available to guide you through both the Comptastar system and the taxation processes, and that the platform’s efficiency—especially its integration with your company and Airbnb accounts—has been helpful for automatic expense declarations.
Cordialement,
L’équipe Comptastar 🌟
Excellent service !
30 July 2025
Unprompted review
Reply from Comptastar
Bonjour,
Nous vous remercions pour votre avis positif ! Cela nous motive à continuer de fournir un service de qualité pour satisfaire au mieux nos clients.
Nous sommes sincèrement ravis que la qualité de nos services vous ait satisfait ! 😊
Excellente journée à vous.
L'équipe Comptastar 🌟
Be very careful with this company
I can not express enough how bad this company is, do not even contact them, you will regret it!
Be very careful with this company. The salesperson promised services and support that were never delivered — and I have since discovered these promises were impossible to fulfil. They will say almost anything to get you to sign a contract.
When you try to leave or cancel, they impose high charges and fees. They are not personal accountants working for you — the only thing they did well was take money from my account to fill their own.
In my opinion, this is a contractual trap they refuse to release you from. Don’t be fooled by what they promise at the start — it does not reflect the reality of their service.
They have said in their response that they are always transparent.
This is my transparent situation.
The sales person on the phone promised the world, he said that everything would be done for me.
Nothing was done for me. It took 2 months before anyone replied to my emails for service, but they emailed me in seconds if a payment was not made.
They tried to charge me for a new months payment after 7 days because the sales person back dated the contract, I believe, so they could get the Christmas bonus.
When I finally had enough and told them I wanted to end all business with them they said that I would need to pay to get out of the contract, the sales person said that it was contract free, leave anytime.
To leave their service, you need to email them, send a recorded, tracked letter to an address, not in Paris (where they are based), and book an appointment to cancel, I had to wait 3 weeks for an appointment, 10 minutes before the meeting was due to take place, I received an email saying pay us, I phoned them as they did call me and they said they thought they would just email me. Why did I need to wait 3 weeks for a 4 line email.
He also said that the sales person did not confirm what he said in an email and their calls are not recorded so tuff luck pay us.
Update number 2
I emailed them as they asked in their response to my Trustpilot comment!
They have not replied,
These are just empty words to make others thing that they actually deal with these issues!
25 June 2025
Reply from Comptastar
Hello Sam,
Thank you for your feedback. We are truly sorry to hear about your experience and understand your frustration. This does not reflect the quality of service and support we strive to provide to all our clients.
Please note that any fees and contract terms are clearly communicated upfront to ensure transparency. We invite you to contact us at bonjour@comptastar.fr with your full details so our team can review your case personally and work toward a swift resolution.
We hope to regain your trust.
Best regards,
The Comptastar Team 🌟
The service team was so helpful
The service team was so helpful. Always available and helped me with all my questions.
2 June 2025
Unprompted review
Reply from Comptastar
Hello,
Thank you so much for your kind feedback! We're delighted to hear that our team was able to support you effectively and answer all your questions. Your satisfaction means a lot to us.
Best regards,
L'équipe Comptastar 🌟
Another day, another disappointing experience
Another day, another disappointing experience. After previously leaving a 1-star review, I unfortunately feel compelled to return and share yet another negative encounter.
As I mentioned before, I decided to close my company and end my service with Comptastar due to ongoing issues with support, communication, and overall service quality.
I was assured that everything was finalized and my account was closed. I have since relocated to another country. However, to my surprise, I recently received an email stating that I would be charged over 650 euros. This was both unexpected and extremely frustrating.
I am not only disappointed but also quite concerned. I have reached out multiple times via email and phone, but have yet to receive any response or resolution.
I strongly urge anyone considering their services to be cautious. I sincerely hope you do not encounter the same challenges and stress that I have faced, even months after ending my contract.
3 June 2025
Unprompted review
Reply from Comptastar
Hello,
We are truly sorry to read about your ongoing frustration, and we deeply apologize for the stress and inconvenience you've experienced — especially after you made the difficult decision to close your company and end your service with us.
Receiving a charge after termination, especially without clear communication, is unacceptable, and we completely understand your concern. This situation does not reflect the standard of service we aim to provide, and we regret that you've had to face this — particularly after relocating abroad.
Please rest assured that we take your message seriously. We would like to urgently investigate and resolve this matter for you. Could you please email us at bonjour@comptastar.fr with your full name, company name, and any reference details you may have regarding the charge? A dedicated team member will review your case and get back to you as soon as possible.
Again, we sincerely apologize for the continued inconvenience and thank you for your patience.
Kind regards,
The Comptastar Team 🌟
Reactif et top
23 May 2025
Unprompted review
Reply from Comptastar
Bonjour,
Nous vous remercions pour votre retour positif ! Nous sommes ravis de constater que la qualité de nos services vous ait satisfait. 😊
Votre satisfaction est notre plus belle récompense.
Au plaisir de continuer à collaborer avec vous !
Cordialement,
L'équipe Comptastar 🌟
Reply from Comptastar
Bonjour Mme. Karakachian,
Merci beaucoup pour votre retour positif ! Nous sommes ravis de savoir que notre interlocutrice a su vous accompagner de manière fiable.
N’hésitez pas à nous solliciter pour toute question, nous restons à votre écoute.
Cordialement,
L’équipe Comptastar 🌟
WATCH YOUR WALLET!
WATCH YOUR WALLET!
I completely share the very negative opinion of Sam and Vincent, who are very dissatisfied with the service provided by Comptastar!
We were very happy with Comptastar's accounting work for 2 years (in 2023 and 2024).
But then: a change in the general terms and conditions in summer 2024 added a three-month notice period for any termination, otherwise they demand 40% of the annual amount for the following year. A price increase of about 50% was announced in September-October 2024.
Seeing all this, after a discussion for negotiation that led nowhere, we requested termination in writing by email in December 2024. Yet, the annual amount for 2025 was still debited at the beginning of January.
We only learned at the end of January 2025 that a registered letter had to be sent to an obscure address in Bordeaux before the end of January 2025. Numerous follow-ups on our part to reopen the discussion with Comptastar brought us to May...
Comptastar's response: no refund will be made (they charged us for a full year of commitment) contrary to the T&Cs which only mention 40%. They won’t budge an inch...
So yes, they’ll tell you they’ll get back to you, that you need to write to such and such address, that they’ll be attentive to your situation... but is that really true? That’s for you to decide...
16 May 2025
Unprompted review
Reply from Comptastar
Hello,
Thank you for sharing your detailed feedback. We are truly sorry to hear about your dissatisfaction and the difficulties you’ve experienced regarding the changes to our terms and the termination process.
We understand how important clear communication and transparency are, especially when it comes to contractual conditions and billing. Please be assured that we take your concerns seriously and strive to improve our services continuously.
If you wish, we encourage you to contact us directly at bonjour@comptastar.fr so we can review your case personally and work towards a fair resolution.
Best regards,
The Comptastar Team 🌟
Tres bon service commercial
Tres bon service commercial, j'attends la suite! Par contre on m'a fait payer le service de creation alors qu'il est gratuit quand on se connecte. Je pense que si il est gratuit quand on se connecte alors on devrait pas facturer!
11 March 2025
Unprompted review
Reply from Comptastar
Bonjour Maxime,
Merci pour votre retour ! Nous sommes ravis que notre service commercial ait répondu à vos attentes. Concernant la question du paiement pour la création, nous vous prions de bien vouloir nous excuser pour cette confusion. Il peut y avoir des spécificités liées à certains services ou à des offres qui varient en fonction des besoins individuels. N'hésitez pas à nous contacter directement à bonjour@comptastar.fr pour que nous puissions clarifier cette situation et trouver une solution qui vous convienne.
Si vous le souhaitez, vous pouvez également bénéficier de notre offre de parrainage via le lien suivant : https://api.comptastar.fr/sponsorship/
Cordialement,
L’équipe Comptastar 🌟
Reply from Comptastar
Bonjour,
Merci beaucoup pour votre retour ! Nous sommes heureux que notre service commercial ait répondu à vos attentes. N'hésitez pas à revenir vers nous si vous avez d'autres questions ou besoins.
Si vous le souhaitez, vous pouvez bénéficier de notre offre de parrainage via le lien suivant : https://api.comptastar.fr/sponsorship/
Cordialement,
L'équipe Comptastar 🌟
great experience
20 October 2024
Unprompted review
Reply from Comptastar
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to continuing to support you in the future. If you have any further questions or need assistance, feel free to reach out!
Comptastar 🌟
Efficacité et réactivité
I juste start the expérience. No issue for the moment
12 October 2024
Unprompted review
Reply from Comptastar
Thank you for your feedback! We’re glad to hear that your experience has started off positively. If you have any questions or need assistance as you continue, don’t hesitate to reach out. We're here to help!
Best,
The Comptastar Team 🌟
tout est bon !!
4 October 2024
Unprompted review
Reply from Comptastar
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que tout se passe bien pour vous. Si vous avez besoin d'aide ou de conseils supplémentaires, n'hésitez pas à nous contacter.
Cordialement,
L'équipe Comptastar 🌟
simple and easy
27 September 2024
Unprompted review
Reply from Comptastar
Bonjour M. Mouret,
Comptastar vous remercie énormément pour votre commentaire ! Cela nous encourage à poursuivre en se sens. Nous restons à votre disposition pour toute aide supplémentaire.
Bien à vous,
L'équipe Comptastar 🌟
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