CDON Danmark - Nordens største markedsplads! Reviews 

Reply from CDON Danmark - Nordens største markedsplads!

Jun 3, 2026

Hello,

Thank you for sharing your experience. We fully understand your frustration that only three out of four parcels have been delivered and that you have not received clear information about the whereabouts of the missing parcel, particularly as this concerns a large delivery such as a loft bed.

We apologise that you feel there has been a lack of follow-up in this matter. With deliveries consisting of multiple parcels, delays or misregistrations in the transport chain can unfortunately sometimes occur, but it is our responsibility to actively follow up and provide you with clear information, which we understand you have not received in this case.

We take your feedback seriously and will review both the handling of your case and our internal procedures for tracking partial deliveries to improve this in the future. We understand that the situation is causing uncertainty and frustration, and we sincerely apologise for the inconvenience this has caused you.

To help us assist you further, please contact our customer service team so that we can investigate the delivery and ensure the missing item is tracked down as quickly as possible. We hope to be able to resolve this satisfactorily for you in the future.

Kind regards
CDON

Reply from CDON Danmark - Nordens største markedsplads!

Jun 3, 2026

Hello,

Thank you for sharing your experience. We understand that it is very frustrating to find an item missing from your order and, at the same time, feel that you are unable to get in touch with our customer service team or receive clear answers to your queries.

We are sorry that you have been left with the impression that cases are closed without follow-up and that subsequent emails are causing uncertainty. In some cases, automated replies and misdirected contact channels can be confusing, but this is of course not how we want the customer journey to work, and we take your description very seriously.

We will follow this up internally to review both how cases are handled and how we communicate with customers, so that we can reduce the risk of similar experiences in the future. We also take your feedback seriously and would like to understand more about your specific situation.

To help us assist you further, please contact our customer service team so that we can investigate your order and review what has happened. We appreciate you getting in touch and hope that we will have the opportunity to turn your experience into a better one in the future.

Kind regards
CDON

Reply from CDON Danmark - Nordens største markedsplads!

Apr 9, 2026

Hello, we fully understand how frustrating and disappointing this must have been for you, especially as you have neither received your order nor been refunded despite repeated attempts.

In this case, the seller confirmed that a refund would be processed, but unfortunately it was never recorded correctly, which caused the delay.
We have now reviewed your case internally and ensured that the refund has been processed on our end.

We also apologise that you felt we had delayed the process – that is not the experience we wish to provide our customers.

We will follow this up with the seller concerned to ensure that similar situations do not arise again and to improve our procedures going forward.
Your feedback is very valuable to us, and we take it very seriously in our efforts to improve.

If you have any further comments or questions, you are always very welcome to get in touch with us – we are happy to listen and want to do better 😊
We hope that we can regain your trust in the future by providing a smoother experience.

Kind regards
CDON

Reply from CDON Danmark - Nordens største markedsplads!

Apr 8, 2026

Hi,
We completely understand your frustration – waiting for a refund after being informed that your item is out of stock is not a good experience.

We have taken a closer look at your order and can see that the refund has been processed previously as previously informed. We have also contacted you via email to clarify how the refund process works and what to expect depending on your payment method.

Situations like this can occur if a supplier’s stock information is not updated in time, but it is our responsibility to ensure that both communication and refund handling are clear and timely. We will follow this up internally to improve both stock accuracy and the speed of our refund processes.

Your feedback is very important to us, and we truly appreciate you taking the time to share your experience. If you have any further questions or concerns, please don’t hesitate to reach out again – we’re here to help and want to ensure everything is resolved for you 🙂

Kind regards,
CDON

Reply from CDON Danmark - Nordens største markedsplads!

Mar 10, 2026

Hej,

Vi forstår virkelig godt, hvor frustrerende det har været ikke at modtage dit produkt og ikke at få den hjælp, du forventede.

Vi har anmodet om yderligere information fra dig via Trustpilot for at kunne løse problemet på den bedste måde 📩.

Vi tager din feedback meget alvorligt og følger op internt for at forbedre vores kundeservice og procedurer for håndtering af problemer, så lignende situationer undgås i fremtiden.

Vi beklager virkelig, at oplevelsen har været så negativ, og vil gerne have, at du kontakter os med yderligere information, så vi kan finde en løsning, der fungerer for dig.

Din input er vigtig for os og hjælper os med at forbedre os!

Venlig hilsen
CDON

Reply from CDON Danmark - Nordens største markedsplads!

Mar 10, 2026

Hej,

Vi forstår din frustration over oplevelsen med produktet og returneringsomkostningerne.

Hos CDON er det strengt forbudt at sælge ulovlige varer, såsom piratkopier, og vi stiller høje krav til alle vores leverandører om at opfylde både juridiske krav og de kvalitetsstandarder, der er angivet i annoncerne.

Ved returnering er kunden ansvarlig for returneringsomkostningerne, som kan variere afhængigt af produktets vægt og størrelse, hvilket er standardpraksis.

Vi sætter pris på, at du deler dine synspunkter, og vi vil gerne have, at du fortsætter med at give os feedback, så vi kan forbedre os! 📩

Med venlig hilsen
CDON

Reply from CDON Danmark - Nordens største markedsplads!

Feb 27, 2026

Hej,

Tak fordi du delte din oplevelse – vi forstår godt, at det er frustrerende ikke at have modtaget dit telefoncover som bestilt.

For at vi kan hjælpe dig bedst muligt, anbefaler vi, at du kontakter vores kundeservice direkte, så vi kan undersøge din sag og se, hvordan situationen kan løses.

Vi tager din feedback meget alvorligt og følger internt op på, hvordan vi kan forbedre både leverancer og kundeservice i fremtiden. 😊

Med venlig hilsen
CDON

Reply from CDON Danmark - Nordens største markedsplads!

Feb 16, 2026

Hi

Thank you for sharing your experience! Since products can come from different sellers and warehouses, they are sometimes sent in separate packages, but this should never cause issues with addresses or pick-up locations. We have requested more information from you via Trustpilot so we can investigate exactly what went wrong and ensure you receive any missing items. Internally, we will follow up closely with our delivery partners to prevent similar situations in the future. We truly value your feedback as it helps us improve our processes. Please don’t hesitate to contact us directly at https://cdon.dk/kundeservice/
if you’d like to provide more details. We want every customer to feel confident about their orders and hope we can turn this experience into a better one.

Kind regards,
CDON support

Reply from CDON Danmark - Nordens største markedsplads!

Feb 3, 2026

Hello,

We are sorry that your order was cancelled by the merchant, and we understand that this caused confusion regarding the payment process. We are glad that we could assist you and clarify the situation, ensuring that the payment withdrawal was properly cancelled. 💡

We appreciate your patience during the email correspondence and are pleased to hear that our team responded promptly. Internally, we are following up on situations like this to minimize future confusion and improve communication with our merchants.

Your feedback is very valuable to us, as it helps us enhance our processes and ensure a smoother experience for all customers. If you have any further questions or comments, you are always welcome to contact us here: https://cdon.dk/kundeservice/.

We hope to provide you with an even smoother experience on your next purchase.

Regards,
CDON support

Reply from CDON Danmark - Nordens største markedsplads!

Jan 28, 2026

Hello,

Thank you for sharing your feedback. We completely understand your frustration regarding the delayed delivery and the difficulties you’ve experienced in receiving your package or refund – this is certainly not the experience we want for our customers. We have located your case and can see that you and the store have agreed on a solution, and our team has been supporting this process to ensure it is resolved. The delay may have been caused by logistical issues beyond our direct control, but we take full responsibility for assisting you throughout the process. Your feedback has been shared internally to help improve our response times and communication. We genuinely value your input and encourage you to reach out if anything remains unresolved, so we can continue to support you. Our aim is to turn situations like this into a more positive experience for our customers 🙂. You can also contact us directly here: https://cdon.dk/kundeservice/

/CDON support

Reply from CDON Danmark - Nordens største markedsplads!

Jan 9, 2026

Hello,

We understand your disappointment regarding the items you received not matching the advertised size. We have reviewed your case and can now respond. It appears there was a discrepancy between the product images and the actual dimensions, and we recognize how frustrating this can be. We take your feedback seriously and follow up internally to prevent similar issues in the future. We appreciate you sharing your experience, as it helps us improve the accuracy of product information. Your input is valuable, and we encourage you to continue providing feedback to help us enhance the customer experience. We hope future orders will meet your expectations more fully.

Regards, CDON support

Reply from CDON Danmark - Nordens største markedsplads!

Jan 8, 2026

Hello,
Thank you for sharing your experience with us. We completely understand your frustration regarding the delayed delivery and the lack of clear updates, and we sincerely apologize for the inconvenience this has caused. As CDON is a marketplace, the sellers manage the products, shipping, and tracking, but we have reached out to you via Trustpilot to gather more information so we can follow up internally and prevent similar issues in the future. Your feedback is important to us, and we are committed to improving both our communication and our processes to ensure a smoother experience. We hope you will consider sharing further feedback with us, as it helps us enhance the service for all customers.

Best regards,
CDON support

Reply from CDON Danmark - Nordens største markedsplads!

Dec 16, 2025

Hello,

Thank you for sharing your experience with us. We completely understand your frustration regarding your order not being delivered in full and the lack of communication about the delivery and refund. We have now requested more information from you via Trustpilot so we can investigate the matter in more detail. Sometimes delays or stock issues may occur, but we are continuously working to improve our processes to reduce the risk of similar situations. We sincerely apologize for the inconvenience this has caused and take your feedback very seriously. We are following up internally to ensure better handling in the future. We appreciate you sharing your experience and encourage you to continue providing feedback. Our goal is always to deliver a smooth and reliable shopping experience. We hope that future purchases will provide a better experience 😊.

Kind regards,
CDON Customer Service

Reply from CDON Danmark - Nordens største markedsplads!

Dec 12, 2025

Hi,

Thank you for sharing your experience. We completely understand your frustration that your order was not delivered on time and that the communication regarding stock levels and delivery timelines has not been clear. We have now located your case and responded to it, and we are working together with the store to find a solution to this situation.

We are following up internally to ensure that our procedures regarding stock information and delivery times become more reliable in the future, and we take your feedback very seriously. We apologize that our customer service did not meet your expectations, and we want to improve this. Your feedback is valuable and helps us enhance our processes and communication.

We hope we can restore your trust and ensure that your future orders reach you more smoothly ✨.

Kind regards,
CDON Customer Service

Reply from CDON Danmark - Nordens største markedsplads!

Nov 25, 2025

Hello,

Thank you for sharing your experience – we completely understand that receiving products that do not match your expectations can be frustrating. We can see that you and the store have an ongoing case regarding this issue, and the store will assist you further to resolve the situation. If you do not receive the support you need from the seller, you are always welcome to contact us directly via our customer service here: https://cdon.dk/kundeservice/
, so we can help. We take your feedback very seriously and are following up internally to improve our processes and prevent similar issues in the future. We appreciate you taking the time to share your experience 🙏 and look forward to providing you with a better experience on future purchases.

Kind regards, CDON Customer Service

Reply from CDON Danmark - Nordens største markedsplads!

Nov 14, 2025

Hej,

Tak for, at du deler din oplevelse – vi forstår virkelig, at det kan være frustrerende, når prisen på en vare ændres kort tid efter købet. 😕 Hos CDON er det sælgerne, der selv fastsætter priserne, og derfor kan priserne variere fra dag til dag. Vi har desværre ikke mulighed for at ændre allerede gennemførte køb eller tilbyde prismatch. Vi tager dog din feedback meget alvorligt og vil følge op internt for at se, hvordan vi kan gøre processen tydeligere for vores kunder. Vi vil altid gerne forbedre vores service og sætter stor pris på alle kommentarer, der kan hjælpe os med det. Hvis du har yderligere spørgsmål eller kommentarer, er du altid velkommen til at kontakte vores kundeservice direkte. Vi håber, at vi får mulighed for at give dig en bedre oplevelse næste gang, du handler hos os. Tak fordi du tog dig tid til at skrive til os.

Med venlige hilsener,
CDON Kundeservice