AZAZIE Reviews 

I've given one star and that's being generous! Dress I ordered looked completely different to the one in the picture. Item was returned over 3 months ago and I am still awaiting refund. I have confirmation they have received the return. I have emailed chasing refund on 5th June, 8th June, 9th June, 13th July and sent a message on social media and haven't received a reply from any of my emails. It is now the 19th of July. Awful customer service.

I bought a dress for a specific event and paid for a rush order, which said that the dress would be here (at the latest) the day before my event - it has been sitting at the "preparing for shipment" for over four days and nothing has been done. I even emailed customer service yesterday, and got an extremely unhelpful and, what I consider to be quite a rude response, essentially implying that I should have paid for expedited shipping if I wanted the dress in time.

If it hasn't been shipped, that means it is still sitting in YOUR warehouse, so that means you haven't completely the rush order that I paid extra money for, right? I consider this to be completely irresponsible and inappropriate for a business.

I have really enjoyed Azazie‘s wide range of colors and dress designs for my wedding! My wedding will be in the colors salmon and pink antique rose, and desert rose which make for a beautiful warm and romantic early fall wedding. My bridesmaids all picked out a unique dress, and I am super excited for this experience.

I have ordered 3 dresses. All came great material and beautiful designs, matching the pictures online. I wanted to return 2 of them for sizing issues. Customer service were great, the responded in less than 24 hours and helped get the lable and do the return. I will definitely recommend it.

They don’t refund you when you return an item!! I have sent that my order number and they don’t help
I’ve emailed you my order number

i didnt know what to expect when I ordered my try on dress. To be completly honest I was expecting low quality due to the price and packaging. My order looked to be half way open when I received it. However, when I took the dress out of the bag I was truly amazed with the quality of both the fabric and the structure of the dress. The only reason I returned the dress was because I would have needed to get it altered to fit my chest. I would go a size up from what you would normally wear as well, that's what I did and it fix amazing!

Less than one star. I read the return policy prior to purchasing a flower girl dress for my granddaughter. We received the dress and it was too small. I followed the directions to start the return policy and it said this item was not able to be returned. I even purchased another dress prior to going the return to get it here in order to do alterations if needed because I had to purchase it a little larger. This is not acceptable business. I will never use this company again and will let everyone I know the issue I had.

I ordered 2 x size Australian 16 try on dresses.
Received them promptly. My issue was the label on the inside of the dress said AU12, not AU16, which is what I ordered. Can somebody please confirm if the size they ordered was what the actual label in the dress read as well?

All dresses are not available/out of stock and I was unaware of such issue until I placed my order and was unable to do so.

I ordered 3 dresses which they allow you the try-on before you have to buy them. EASY return and cost me about $20. Because of that try-on experience, I ordered 6 dresses (bought them) and when I decided on one and returned the others, the RETURN WAS SO EASY AND I IMMEDIATELY RECEIVED A REFUND when I dropped them off at UPS and they scanned my Azazie provided code. And, I love my dress! The dress is well made and true to size. I highly recommend Azazie dresses.

I had an excellent experience with Azazie's customer support from start to finish. Every representative I interacted with was professional, kind, responsive, and genuinely committed to helping me.

When my package experienced an unexpected shipping delay, the support team kept me informed with regular updates, explained the situation clearly, and worked proactively to find a solution. Their communication was excellent, and they even offered a goodwill refund for the inconvenience, which I truly appreciated.

What impressed me the most was the level of care and empathy they showed throughout the entire process. I always felt that my concerns were taken seriously, and every question was answered promptly and thoroughly. It's rare to receive customer service that is this attentive and thoughtful.

I'm very grateful for the support I received and would absolutely recommend Azazie. This experience gave me a lot of confidence in the company, and I wouldn't hesitate to order from them again.

*Quality prodcts and customer service!*
I ordered 6 bridesmaid dresses from Azazie with the idea to keep a few of out of the ones my bridesmaids chose.

The dresses quality were good, the material felt nice and comfortable and the dresses style matched what was advertised on the site.

The sizing was slightly generous, so came up larger than what we expected, so we had to return most of the dresses to change the sizes.

When it came to returns, I had 2 boxes worth of dresses to send back. One of the boxes got lost in transit and never arrived back to Azazie (fault of the shipping comany). Through reaching out to the customer service team, we sorted the problem and the missing package. I recieved my full refund.

Customer service was 5*, actually dealt with a human (Marie, she was lovely) and very helpful.
It just takes a few weeks with shipping due to them being based in the US, but I will definitely be ordering from them again and would highly recommend!
Their bridesmaid dresses are also on average cheaper than some of the other similar competitors (e.g. Ever-Pretty, JJs House).

I ordered a custom sized dress from Azazie. When it arrived, it did not fit properly, so we immediately contacted customer service for assistance. Despite reaching out right away, we received no response for two weeks.

Because we couldn't get anyone from Azazie to respond, we had no choice but to pay out of pocket for professional alterations. It wasn't until after we had already filed a dispute with our credit card company due to the complete lack of communication that Azazie finally replied.

The most disappointing part of this experience wasn't the dress, it was the customer service. Nearly two weeks without any response is unacceptable. By the time Azazie finally contacted us, we had already been forced to resolve the problem ourselves and incur additional expenses that could have been avoided with even basic customer support.

Azazie offered a partial reimbursement, but only after the situation had already been resolved at our expense. They kept offering an amount that did not match what we paid to get the dress altered, and even when we tried to submit that request, the website would deny the amount.

Based on our experience, Azazie's lack of communication and accountability completely overshadowed the product. If you have an issue with your order, don't expect prompt assistance. We will absolutely not be purchasing from Azazie again.

I had some issues with the sizing, word to the wise they run small so whatever size you think you are go up one, and they took great care of me. Specifically Alyssa. Thank you! I was able to get everything on-time and it fit great! Keep in mind these aren't designer suits, but for the price, they're worth it. To rent the suit for a wedding would have cost about $250 for 1 day!!! I'll get to wear this many times over.

Dress never arrived after a 2 month wait. Can’t get them to write back to us. $200 just gone. Never again.

The dresses I ordered didn’t fit br side of seam issues but the customer service representative, Alyssa was very polite and attentive.

I was extremely disappointed with my experience. I originally purchased a bridesmaid dress well in advance because I like to plan ahead. Unfortunately, I later became pregnant and needed a maternity dress instead. While I understand that the original dress was outside the 30-day return window and therefore not eligible for a refund, the situation only became more frustrating from there.

The maternity dress I ordered did not fit properly, so I had to exchange it for a larger size. Instead of receiving a refund for the returned dress, I was issued store credit. As someone who only needed a dress for a specific wedding, store credit is essentially useless to me. I have no reason to make future purchases from a bridal shop, so being forced into store credit felt unfair and incredibly frustrating.

Life circumstances change, and pregnancy is certainly one of them. I felt there was very little flexibility or consideration for my situation. While the staff may have been polite, the return and exchange policies left me feeling stuck with money tied up in a store I have no intention of shopping at again. Unfortunately, because of this experience, I would not recommend this shop to others.

I ordered a couple of dresses and chose the rushed delivery iption as i wanted the dresses to be here in good time so that i could have them altered if necessary. The dresses never arrived, infact to this day they still havent even been shipped but yet, this is now 5 weeks ago. My money has been taken and the will not cancel the order and refund my money.

I recently purchased two dresses from this website. The sizing is very strange with all of the A's, however, I was sure to take my measurements before purchasing.
I ended up having to purchase two dresses as the first dress did not fit... but then neither did the second, larger size. At this point I gave up.
Attempting to return the dresses has not been easy. I requested the return labels, not realising I would have to find somewhere to print them myself (they did not provide a barcode to scan at a returns post, you have to print it yourself). Not easy when you don't own a personal printer but fine.
However, I noted there was a returns charge from the UK of £4.99 for a dress. Again, not a great way to keep a customer, but fine.
As I paid in installments, I made two seperate payments to Azazie of just over £32 each. Meaning a total of £64 minimum. I understood a total of £8.98 would be kept from my refund by Azazie as this is the cost to return two items from the UK. What I did not expect, was receiving a total refund, both dresses included within this, to be £21.09.
I am very interested to know where the remaining £34.65 is? I have reached out to their customer service team who I am sure will find any and every excuse not to refund what I am owed.
The shipping fee (which I am sure will not be refunded) was only £3.99 for each dress. So even with that in mind, my refund total should at least be £26.67, not £21.09 for TWO DRESSES.
I will NEVER purchase from this company again, they purposefully make returns difficult to find, understand and do. And when you finally have the chance to send it all back, they keep most of the money for themselves.
I would recommend that you avoid this company because should you need to return something, they will keep your money for themselves.
Disgraceful.

My dress is late and nobody can give me any anawers. The shipper( with a valid shipping code) knows nothing and Azazie says to contact the shipper. WHERE IS MY DRESS??
SUsan