Paychex Anmeldelser 

Payroll reports were incorrect causing trouble with the State. After 3 months, they're still not corrected. Reps won't return phone calls and lie about what steps they will take. Customer service is non-existent.

Paychex failed to file our first quarterly report with the State of Virginia and filed the last one 3 weeks late. The first time I received the notice from Virginia, they were fining me $10 for the missing report. I tried to get Paychex file the report, but my customer service rep told me I would have to deal with their tax department. They could not contact the tax department themselves. Several people at Paychex told me the tax department does not have a telephone number. I find that hard to believe, but I could only contact them through email. The tax department never contacted me and never filed the missing quarterly report. I finally paid the Virginia Department of Taxation the $10 fine. I asked Paychex to reimburse me. Despite many promises to do so, they never did. Now I have another fine from the Virginia Department of Taxation because Paychex filed the end of the year report 3 weeks late. I know not to bother trying to get Paychex to rectify their error or pay the fine. My advice is to not use Paychex. Their customer service is terrible and you cannot trust them to file reports with taxing authorities.

Paychex messed up my final paycheck, which was supposed to be for my PTO. Instead of paying me the net amount of my paycheck, they DEDUCTED a previous amount. However, the information they sent to my previous employer showed that they apparently paid me the PTO. PAYCHEX LIED. I have copies of my bank statements that prove the check never went into my account AND money was deducted instead. Paychex owes me about $3,000 and my employer has not been able to get an answer from them about this issue. Their customer service is nonexistent.

⭐ 1 Star

I have had a very disappointing experience with Paychex Payroll Services. I have been charged additional fees without receiving a clear explanation or being properly informed beforehand. When I contacted customer service to ask about the charges and try to resolve the issue, the service was not helpful.

I requested several times to speak with a manager or receive a call back, but no manager ever contacted me. I have also been hung up on, and I often felt that representatives were not listening to my concerns or making a genuine effort to resolve the problem.

Payroll is an important part of running a business, and business owners should be able to expect clear pricing, good communication, and dependable customer support. Unfortunately, that has not been my experience with Paychex.

Based on my experience, I cannot recommend Paychex Payroll Services. I would encourage other business owners to carefully review all fees and consider comparing other payroll companies before signing up. Dealing with payroll is stressful enough without unexpected charges and difficulty getting help when there is a problem.

Great when you have the right support team. Our PEO sales person is always available.

We have about 6 employees and when we first started with paychex it was great until the bill was climbing for no reason every month and costing us over $500 a week to run payroll! We have very basic payroll needs too. It was insane. I called multiple times to lower it and they said they would and then never did. Finally I had to cancel it and switch and it became even more of a nightmare. They charged me twice for postage when we weren't even with them or running payroll and I have yet to get that money back. On top of $180 a month for services not used and they keep giving me the run around. My Form 5500 has always been filed in April for the last 6 years. I canceled my services but the retirement wasn't fully transferred until June and they waited until I had less then a month to file my Form 5500 to tell me I had to file it myself after never saying anything about them not filing it for me. They told me it is in order of when they receive them. After 6 years of filing in April consistently you want to tell me they all of sudden couldn't. They give you such a run around all the time. And no one takes accountability ever. I had a sales rep call me a month ago asking if there was anything they could do to keep me. Are you kidding? I asked for 5 months for help on lowering costs and no one wanted to help me or assist me and now you call? No I am all set!

Kassy Lenker & Chambray Necole Olive made this process go very smoothly.

They both have been a tremendous help to us.
They are great people and great employees for Paychex!

Do not use this service! I was suckered in with the 6 months free, only to be racking up a $600 bill that I was told they would cancel. They just do the runaround and never cancel the bill! Abolutely do not!

Paychex has been a terrible experience. Not only is their customer service terrible but I have had to ask my boss to pay me for the last 3 pay periods due to their lack of work ethic. It took them 2 months, 4 pay periods, to get my federal taxes corrected. The Paychex app is super bad, very un user friendly. I am constantly having to correct the time on the app. When we first got Paychex it took them a month to give us a time clock to clock in on. I am praying my boss changes her mind about them and boots them out the door. It is not only unethical to do business this way but it is a constant stress everyday.

Judy is very sweet and helpful. She makes things easy.

Total nightmare!!!
Do not hire paychex!!!

I rarely leave negative reviews, but my experience with Paychex Retirement Services has been incredibly disappointing.

I am the beneficiary of my late father's 401(k), and what should have been a straightforward process has turned into weeks of frustration. I have submitted and resubmitted documents multiple times, only to be repeatedly told that paperwork was missing. Later, another representative located the very documents I had already sent.

The information provided by representatives has been inconsistent from one call to the next. I have been told to wait 10 business days, then instructed to upload documents again, and most recently told on June 29, 2026, that my file was finally complete, expedited, and that I should allow another 48 hours.

No family should have to spend this much time fighting to receive benefits after the loss of a loved one. The lack of communication, repeated contradictory information, and failure to provide consistent updates have made an already difficult situation far more stressful than it needed to be.

I sincerely hope Paychex reviews its beneficiary claim process so other families are not forced to go through the same experience.

All payroll specialists are personable, helpful and efficient. The human resource specialist is great, extremely helpful in every way.

I haven’t been called for payroll in months despite calling Paychex and getting reassured that the next month would be better. I would have given Paychex the highest rating 8-10 yrs ago —- but it’s completely deteriorated .

Marty Emrich, what a reliable resource and salesperson!

The tax department has been extremely difficult to reach by both phone and email. When I submit messages through the secure portal, I don’t receive a copy of my submission, and I never receive any follow-up.

For example, Paychex amended our Q4 2025 filing, but it was rejected by EDD. The filing now needs to be corrected and resubmitted by Paychex, yet I still haven’t received any updates or communication regarding the status. It’s been very frustrating trying to resolve this issue without any response.

Deborah was wonderful, she was able to fix all the issues we had and verify her findings with mine. We anticipate not having any issues with the auto patrolling being deposited to our employees account.

Responsive and solution mindset. customer service team is great!

Cannot get a response regarding questions. Talked to multiple employees and am getting run around. I took over this position and need information about our account, products we are paying for, product options and payroll journal notes popping up as last employee did not leave details/train. Paychex staff seems to just want to sell me retirement plans not actually help me get payroll running smoothly or answer product questions. Keep getting told they will find info and get back to me and then hearing nothing or get a call from a different employee told I was interested in buying a different product.