Liven Reviews 

Antwoord van Liven

21 jun 2026

Greetings, Sofie!

We completely understand, and we appreciate the open-minded approach. Meaningful insights often take a little time to unfold, so we hope that as you continue exploring Liven, the experience becomes increasingly helpful and meaningful for you.

Thank you for being with us,
The Liven Team

Antwoord van Liven

18 jun 2026

Hello Lea,

Thank you for letting us know how things unfolded with your order. We’re here whenever you need a hand sorting things out and want to make sure your experience feels right going forward.

All the best, The Liven Team 💚

Antwoord van Liven

11 jun 2026

Hello Brenda,

Thank you for sharing your experience with us. We would like to clarify that the subscription renewal terms, including the renewal price, are clearly presented on the checkout page before a subscription is activated. Information about autorenewal is also available in our Subscription Policy.

That said, we understand your concerns and appreciate the opportunity to review your case. We have already reached out to you via email with detailed information regarding your subscription and renewal. In our email, we also confirmed that we have processed a full refund of the latest charge and canceled your subscription.

We hope this resolution addresses your concerns and helps clarify the situation. Should you have any additional questions, please feel free to reply to our email - we will be happy to assist.

Warm regards, The Liven Team

Antwoord van Liven

10 jun 2026

Warm Hello, Chris!

Thank you for reaching out to us with honest request!

Our support team has reached out to you already with addition to their resolution, hence, not only latest transaction, but another one was refunded, leaving you with the most recent two transactions being refunded in full, and we hope this resolution brings you clarity and upholds your trust in us!

With heartfelt thanks,
The Liven Team

Antwoord van Liven

7 jun 2026

Dear Anja!

For users with more experience in personal growth or recovery, some activities may feel less relevant, and we understand how that can give a misleading impression of progress. 🌿

The Smart Companion and therapist support aim to provide personalized guidance, but we know they may not always fully meet the needs of advanced users. 

And we’d love to hear more about the activities or features that would be most meaningful to you. Please reach out to us via email at trust@theliven.com so we can better understand your perspective and improve the experience. ✉

With deep appreciation,
Your Liven Family

Antwoord van Liven

2 jun 2026

Hello Eve,

Thank you for sharing your experience with us. We’ve reviewed your case and would like to clarify that the request was submitted outside our 30-day refund policy window. As a gesture of goodwill, we still proceeded with a full refund for your latest charge. A confirmation email with all refund details has already been sent to your inbox - please check your email for full information.

We hope this helps clarify the situation and provides a resolution.

With respect, The Liven Team

Antwoord van Liven

28 mei 2026

Dear Albert!

It's rewarding to know we could address your needs smoothly and find a fitting solution together. Being there as a steady support means a great deal to us. 😊

Thank you for being with us,
The Liven Team

Antwoord van Liven

26 mei 2026

Hi Paulien,

Reading that our app is helping you explore new perspectives means a lot to us. We’re here whenever you want to pause and check in with yourself, at your own pace.

Wishing you calm moments ahead, The Liven Team 💚

Antwoord van Liven

26 mei 2026

Hello Martine,

We know how important it is to have a calm and thorough explanation when reaching out, and we’re glad you felt well-supported. Being there clearly and steadily is what we always aim for at Liven.

Warmly, The Liven Team 💚

Antwoord van Liven

16 mei 2026

Hello there, Kirsten!
We appreciate the opportunity to explain and help resolve this for you.

To begin with, we completely understand how the expectations during sign-up may have felt different from the experience you encountered within our app. Our app is designed as a supportive tool that helps users build healthier habits, manage stress, and focus on personal growth through techniques inspired by Cognitive Behavioral Therapy.

While it is not intended to replace professional medical support or provide instant solutions, our goal is to offer a meaningful resource for self-discovery and emotional wellbeing.

Most importantly, we truly appreciate you bringing this to our attention, and we’re glad to inform you that our support team has already issued a full refund for your latest transaction with us. We sincerely hope this resolution leaves you with a better impression of us and the way we operate.

With heartfelt thanks,
The Liven Team

Antwoord van Liven

29 apr 2026

Hello,

We really appreciate you taking the time to recognize our efforts. Keeping everything open and reliable is something we work on every day. Having you with us encourages us to keep moving forward.

With gratitude, The Liven Team 💚

Antwoord van Liven

16 apr 2026

Hi Tessa,

We strive to operate with transparency to build and maintain trust with our community. This is why our practices are strictly aligned with GDPR and the safety standards of Apple and Google.

Our team has already sent you an email to resolve this and ensure everything is clear moving forward. Please check your inbox so we can settle this together.

With care, The Liven Team 🤝

Antwoord van Liven

2 apr 2026

Dear Marlies!

To begin with, we want to reassure you that any charge can only be processed after you confirm your purchase and provide your payment details, ensuring everything happens with your clear consent. In addition, on the sign-up page we clearly explain that our membership operates under an auto-renewal policy, including pricing and renewal terms, and an order confirmation email is sent afterward for full transparency.

That said, we’re glad we could take a step toward resolving this for you, as our support team has issued a full refund for your latest transaction. We truly hope this helps bring a more reassuring impression of how we operate and support our users.

With heartfelt thanks,
The Liven Team

Antwoord van Liven

25 mrt 2026

Hello Karen! ✨

Your kindness and understanding shine just as brightly as the commitment to growth we aim to inspire. Moments like these remind us that every experience on the path of self-discovery can lead to a deeper sense of compassion, for ourselves and others. 💛

With deep appreciation,
Your Liven Family

Antwoord van Liven

18 mrt 2026

Hey there, Dana!

To start with, we want to assure you that the first charge is only processed after you confirm your purchase and provide your payment information. This step is crucial for your security, ensuring that payments are made only with your clear consent. Regarding this, we clearly communicate that our membership operates under an auto-renewal policy, including the pricing difference between the initial discounted period and subsequent full-priced periods.

As for the notification, an order confirmation email is automatically sent with instructions on how to log into your account. It’s important to note that we do not have access to your billing information, as this is securely handled by the payment system. We can’t process any charges without your prior confirmation, in line with the policies of Apple, Google, and our platform.

What likely happened is that the details regarding the auto-renewal nature of our membership were missed. We do share this information openly at multiple points, including on the sign-up page, in our app description, and during checkout.

Most importantly, we’ve issued a full refund for your two latest transactions, and we hope this resolution, along with our explanation, helps bring a better understanding of how we operate.

With heartfelt thanks,
The Liven Team

Antwoord van Liven

13 mrt 2026

Hello Mara,

Thank you for sharing your concerns. We’re very sorry that this situation left you feeling this way.

We want to clarify that subscription details, including pricing and the auto-renewal terms, are shown on the checkout page before a membership is activated. Deleting the app itself does not cancel an active subscription, which is why it may continue until it is canceled.

We’ve already reached out to you privately with a detailed explanation and information regarding your account, including the refund.

If you have any further questions or would like us to review anything again with you, please feel free to contact us at trust@theliven.com - we’re always open to helping resolve situations like this.

Warm regards, The Liven Team

Antwoord van Liven

6 mrt 2026

Dear Mushu!

To start with, our aim has always been to provide practical and supportive guidance that can genuinely help people in their daily lives. We continuously collaborate with professionals in self-discovery and ADHD-related fields to improve the quality of our content.

Liven is a paid app because it allows us to create well-researched programs and keep improving them over time. Behind every course and exercise there is a team working to develop tools that support real-life challenges. At the same time, we understand that choosing a subscription is a personal decision, which is why the full cost is always shown clearly before any purchase is made.

Regarding the additional workbooks or coaching options you may see during the first steps, they are introduced only to help shape a more personalized path. However, these options are never obligatory and can always be skipped so users can continue their session without interruption.

Lastly, we've requested additional info via Trustpilot secured form, so we can work together to improve, if you feel comfortable sharing a bit more details!

Thank you for being with us,
The Liven Team

Antwoord van Liven

5 feb 2026

Dear Nicole!
Thank you for sharing your experience so openly!

To start with, we always strive to operate openly and transparently to build and maintain trust with our users. It is never our intention, nor have we ever acted, in a way that treats anyone unfairly or without clarity. That is not who we are or what we stand for. So, we want to assure you that the first charge is processed only after a purchase is confirmed and payment information is provided. This step exists to ensure security and to make sure payments are made only with clear user consent.

Speaking further, we also want to clarify that our billing descriptor does include the name Liven, specifically so users can identify the source of the charge and understand which service it relates to, even when payments are processed via PayPal or another payment provider.

Most importantly, we are glad to inform you that our support team has issued a full refund for your two latest transactions with us. We truly hope that this resolution, along with the explanation provided, helps leave you with a better impression of how we operate and how we treat our users.

Thank you for being with us,
The Liven Team

Antwoord van Liven

17 jan 2026

Hey there!

Thank you for sharing your concerns. We understand how frustrating this experience can feel, and we appreciate the chance to clarify.

We always strive to operate openly and transparently to build and maintain trust with our users. It is never our intention to act in a way that feels unclear or unfair. Regarding the initial quiz, each user receives a personalized result based on their answers. Once completed, the outcome is saved so your progress is not lost, which is why repeating the quiz shows the same result.

In terms of subscription and pricing, all costs and billing periods are presented before confirmation, and we also offer a free trial so users can explore our app before committing. We understand, however, that pricing can still feel unexpected.

Lastly, if you would like to continue the conversation or give our app another chance, feel free to reach out to us at support@theliven.com. We are always here to help.

With heartfelt thanks,
The Liven Team

Antwoord van Liven

Geüpdatet op 17 jan 2026

Hi there, Yvette!

Thank you for updating your experience with us! We’re truly glad that our support was not left unmentioned and that you were satisfied with the outcome.

Experiences like yours remind us why providing attentive and timely support is so important. We will continue to offer this level of care to all our users while also improving clarity at every step to make processes like subscription management even smoother.

With deep appreciation,
Your Liven Family