Refund Policy

Your first payment for a Nexin plan comes with a 14-day full refund: email support@nexin.si within 14 days of subscribing and you get your money back to the original payment method.

14-day refund

If Nexin isn’t for you, ask for a refund within 14 days of your first payment and you get your money back in full. No questions, no forms.

How to ask

Email support@nexin.si from the address you used at checkout, within 14 days of the date on your first receipt. Include the order email or the Stripe receipt number so we can find it.

What happens next

• We refund the full amount through Stripe, to the original payment method.
• Your bank may take a few business days to show the credit.
• The plan ends, and its modules and prompts, in your library and through the connector, leave your account. Your brand files stay saved.

Renewals and cancelling

You can cancel any time from your account: the plan stays on until the end of the period you paid for and isn’t renewed. Renewals after the first payment, and the difference charged when you move up to Nexin Full, aren’t refunded. If something in a module is broken or doesn’t match its description, email us anyway and we’ll fix it.

One-time purchases

Modules bought with a one-time payment before October 17, 2026 kept their 14-day refund from the purchase date; after that, those purchases are final.

Questions

Write to support@nexin.si.