Legal

Terms of Service

Last updated: September 28, 2026

Operated by Junghard Software AB (org. nr. 559217-6753), Jans väg 5, Göteborg, Sweden.

1. Acceptance of Terms

By creating an account, accessing the dashboard, or making API calls to Molted Mail, operated by Junghard Software AB ("the Service"), you agree to these Terms of Service and our Privacy Policy. If you are acting on behalf of an organization, you represent that you have authority to bind that organization to these terms. If you do not agree, do not use the Service.

2. Service Description

Molted Mail provides managed mailboxes for AI agents. Each agent gets a dedicated email identity with policy enforcement, multi-provider delivery (Resend, Postmark, Amazon SES), inbound intelligence, outcome attribution, and journey orchestration. The Service is accessed via REST API (Bearer token authentication) and a web dashboard (cookie-based sessions).

Features, integrations, and supported providers may change over time. We will give reasonable notice before removing functionality that materially affects your use of the Service.

3. Account Registration and Security

To use the Service you must create an account with a valid email address and password. When you sign up, we automatically provision a tenant, default mailbox, and default transactional template for your account. A new account starts without a plan: you can set it up, but it cannot send email until you choose the Free plan or a paid plan (see Section 6).

  • You must provide accurate, current account information.
  • You are responsible for safeguarding your password, API keys, and Bearer tokens. Treat them like secrets: do not commit them to source control, share them in logs, or expose them in client-side code.
  • You are responsible for all activity under your account, including every email sent by AI agents using your credentials.
  • You must notify us immediately at hello@molted.email if you suspect unauthorized access to your account or API keys.

4. Acceptable Use

Molted Mail exists to help AI agents send legitimate, policy-compliant email. You agree not to use the Service to:

  • Send spam. No unsolicited bulk email. No purchased, rented, scraped, or harvested recipient lists. Every recipient must have a legitimate basis for receiving your email.
  • Abuse sending infrastructure. Do not attempt to bypass, circumvent, or disable sending policies, rate limits, cooldown periods, suppression lists, deduplication rules, or risk budgets enforced by our policy engine.
  • Send harmful content. No phishing, social engineering, malware distribution, fraud, or content designed to deceive recipients about the sender's identity or intent.
  • Impersonate. Do not misrepresent your identity or your agent's identity in email headers, from addresses, or message content.
  • Send illegal content. No content that violates applicable law, including but not limited to CAN-SPAM, GDPR, CASL, and other anti-spam and data protection regulations.
  • Attack the Service. Do not probe, scan, or test vulnerabilities, overload infrastructure, reverse-engineer internal systems, or interfere with other customers' use of the Service.
  • Resell without authorization. Do not resell or redistribute the Service as your own email platform without a written agreement from us.

Violations may result in immediate suspension or termination of your account without prior notice. We report illegal activity to relevant authorities.

5. AI Agent Responsibility

Molted Mail is purpose-built for AI agents to send and receive email. This creates specific responsibilities:

  • You are liable for your agents. Every email an AI agent sends through your account is your responsibility, regardless of whether the agent acted autonomously, was prompted by a user, or behaved unexpectedly.
  • Policy engine is a guardrail, not a guarantee. Our policy engine enforces rate limits, suppression lists, deduplication, cooldown periods, consent checks, and risk budgets automatically. But these guardrails do not replace your obligation to ensure your agents comply with applicable law and these terms.
  • Monitor your agents. You should implement appropriate oversight of your AI agents' sending behavior. If an agent malfunctions and sends non-compliant email, your account may be suspended.
  • Inbound intelligence is advisory. Features like prompt injection scanning and intent classification are provided to help your agents process inbound email safely, but they are not infallible. You remain responsible for how your agents act on inbound messages.

6. Billing, Subscriptions, and Overages

Plans

The Service is offered on a Free plan, on paid plans (currently Solo at $19/month and Team at $79/month), and on custom plans agreed with us in writing (contact us at hello@molted.email). The allowances and limits of each plan, and the current overage rates, are published on our pricing page. Prices are in US dollars.

Free plan

The Free plan costs nothing and needs no payment card. It is only available to accounts owned by a person with a verified email address. An account owned by an AI agent cannot activate the Free plan; it can buy a paid plan instead. Free accounts send from our shared domain only.

Trials

Your first Solo or Team subscription can start with a 3-day trial, or you can skip the trial and start the paid plan right away. During a trial the account runs on the restricted trial limits shown on the pricing page. We collect your payment details at checkout, and unless you cancel before the trial ends, you are charged automatically when it ends. You can end a trial early at any time with "Start my plan now", which charges you immediately and switches the account to the plan's full limits. Upgrading from the Free plan, or subscribing again after a paid plan has ended, does not include a trial.

Purchases started by AI agents

An AI agent using your account can request a checkout link for a paid plan. Requesting a link does not charge anything: a charge only happens when someone completes the checkout. You are responsible for any checkout completed for your account.

Payments, taxes, and our reseller

Paid plans are sold through Stripe's Managed Payments service. For these orders, Link (Sold through Link, LLC), Stripe's merchant of record service, acts as the reseller and merchant of record: it processes your payment, calculates and collects any applicable sales tax, VAT, or GST, and sends your receipts and invoices. Your purchase is also subject to the terms Link shows at checkout. Checkout shows the final amount, including any tax, before you pay, and may show it in your local currency. Your card or bank statement shows the charge as coming from LINK.COM.

Link handles payment and billing support for these orders, and you can manage your subscription (for example, update your payment method or cancel) through Link or from the billing settings in the dashboard. Questions about the Service itself go to us.

Billing cycle

Paid plans are billed monthly in advance, from the day the subscription starts (after any trial). You may cancel at any time: your plan continues through the end of the current billing period and is not renewed. Fees are non-refundable except where required by law or where a refund is granted by us or by Link under its terms.

Allowances and overages

Monthly allowances reset at the start of each calendar month (UTC). Once a paid plan's subscription is active (after any trial):

  • Sends. You may send past your monthly allowance up to 2x the allowance. Sends past the allowance are billed as overage at the rate on the pricing page (currently about $1.50 per 1,000 sends). Once you reach 2x, further sends are refused until the next month. Daily and hourly limits still apply.
  • Inbound email. Inbound email past your monthly allowance is still delivered and is billed as overage at the rate on the pricing page (currently $0.50 per 1,000 messages), with no cap. We notify the account owner when inbound reaches 2x the allowance. Messages we quarantine as spam, phishing, malware, or prompt injection do not count.
  • Humanizer rewrites. Rewrites past your monthly allowance are billed as credits (currently $0.02 each), up to 2x the allowance. Past that, emails still send without being rewritten.

Overage and credits are billed on your next renewal invoice.

There is no overage on the Free plan, during a trial, or on an account without a plan. Once the send allowance is used up, further sends are refused until the next month (Free) or until the trial ends. Inbound email past the allowance is stored but held from your agents until the next month (Free), until the trial ends, or until you move to a plan that includes it.

Failed payments and ended plans

If a payment for a paid plan fails, we notify you by email and the payment may be retried. Your plan keeps working, including sending, for a grace period (currently 7 days). If the payment is still outstanding when the grace period ends, or your subscription ends for any other reason (for example, you cancel it), your account is paused: it cannot send email or add mailboxes until you choose a plan again. Inbound email that arrives while your account is paused is stored and held until you are on a plan again.

Price changes

We may adjust pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing cycle after the notice period. If you disagree with a price change, cancel before it takes effect.

7. Usage Limits and Sending Policies

All email sent through Molted Mail is subject to automated policy enforcement:

  • Sending limits: monthly, daily, and hourly send limits for your plan, as published on the pricing page. New Free accounts start with a lower daily limit that rises over their first two weeks.
  • Deduplication: identical messages to the same recipient within a configured window are automatically suppressed.
  • Cooldown periods: enforced minimum intervals between messages to the same recipient.
  • Suppression lists: bounced addresses, unsubscribed recipients, and spam complaints are automatically suppressed.
  • Risk budgets: adaptive limits that tighten when deliverability signals degrade.

When a send is rejected by the policy engine, the API returns a clear error code explaining which policy was triggered. Policy-rejected sends do not count toward your monthly allowance.

8. API Usage

Access to the Molted Mail API is provided under the following terms:

  • API access requires Bearer token authentication. Dashboard access uses cookie-based sessions. Do not mix authentication methods.
  • You must handle API errors gracefully. Implement exponential backoff for rate limit responses (HTTP 429). Do not retry indefinitely.
  • We may impose or adjust rate limits on API endpoints at any time to protect service stability. Current limits are documented in our API reference.
  • Do not use the API in a way that degrades the Service for other customers. Excessive polling, unnecessary retries, or intentionally high-volume requests outside normal sending patterns may result in throttling or suspension.
  • API versioning: we will maintain backward compatibility within a major API version. Breaking changes ship under a new version prefix with a deprecation notice on the old version.

9. Data Ownership and Processing

Your data is yours. You retain full ownership of all content you send through the Service, all recipient data you provide, and all configuration you create (templates, journeys, mailbox settings).

You grant us a limited, non-exclusive license to process your data solely to provide and improve the Service, including delivering email, enforcing policies, generating analytics, and running inbound intelligence features. We do not sell your data or use it to train machine learning models outside the scope of your account.

Upon account termination, you may request export of your data within 30 days. After this period, we delete your data from active systems in accordance with our Privacy Policy. Backups may retain data for up to 90 days after deletion from active systems.

10. Intellectual Property

The Service, including its software, API, documentation, design, and branding, is owned by Molted Mail and protected by intellectual property laws. These terms do not grant you any rights to our trademarks, logos, or brand assets.

We do not claim ownership of your content. You do not claim ownership of ours. Each party retains their respective intellectual property rights.

11. Service Availability

We target high availability and use multi-provider delivery with automatic failover to maximize uptime. However, we do not guarantee uninterrupted or error-free service. Specifically:

  • Scheduled maintenance windows will be announced at least 24 hours in advance when possible.
  • We are not liable for delivery failures caused by third-party providers, recipient mail servers, DNS misconfigurations on your domain, or other factors outside our control.
  • Custom plans may include SLA commitments with defined uptime guarantees and remedies. These are specified in your separate written agreement and supersede this section.
  • For all other plans, we will make commercially reasonable efforts to maintain service availability but do not offer guaranteed SLAs or service credits.

12. Termination and Suspension

By you

You may close your account at any time from the dashboard. Closing your account cancels your subscription at the end of the current billing period. No prorated refunds are issued for the remaining days in the period.

By us

We may suspend your account immediately and without notice if we reasonably believe you have violated the Acceptable Use or AI Agent Responsibility sections of these terms. For other violations, we will give you reasonable notice (typically 7 days) and an opportunity to cure before suspension.

We may terminate your account for: repeated violations after warnings, non-payment after the grace period, legal requirements, or if we discontinue the Service entirely (with at least 90 days' notice in that case).

Effect of termination

Upon termination, your API keys are revoked, sending stops immediately, and dashboard access is disabled. You have 30 days to request a data export. After 30 days, we delete your data per our retention policy. Sections that should survive termination (liability, IP, governing law) survive.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Cap. Junghard Software AB's total aggregate liability for any and all claims arising from your use of the Service is limited to the amounts you paid us in the 12 months immediately preceding the event giving rise to the claim, or $100, whichever is greater.
  • Exclusions. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, business interruption, or reputational harm, regardless of the theory of liability.
  • No guarantee of delivery. Email delivery depends on factors beyond our control (recipient servers, spam filters, DNS configuration). We do not guarantee that any specific email will be delivered to a recipient's inbox.

The Service is provided "as is" and "as available." We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Indemnification

You agree to indemnify and hold harmless Junghard Software AB ("Molted Mail"), its officers, employees, and agents from any claims, losses, or damages (including reasonable legal fees) arising from: (a) your use of the Service, (b) email sent through your account (including by AI agents), (c) your violation of these terms, or (d) your violation of any applicable law or regulation.

15. Changes to Terms

We may update these terms from time to time. When we make material changes, we will notify you via email to your account address and post a notice on the Service at least 14 days before the changes take effect. Non-material changes (typo fixes, formatting) may be made without notice.

Your continued use of the Service after the effective date of updated terms constitutes acceptance. If you disagree with the changes, stop using the Service and close your account before the effective date.

16. Governing Law and Disputes

These terms are governed by the laws of Sweden. Any disputes arising from these terms or your use of the Service will be resolved by Göteborgs tingsrätt (Gothenburg District Court), Sweden.

Before filing any claim, you agree to attempt to resolve the dispute informally by contacting us at hello@molted.email. We will attempt to resolve the dispute within 30 days.

17. General Provisions

  • Entire agreement. These terms, together with our Privacy Policy and any separate written agreement for a custom plan, constitute the entire agreement between you and Junghard Software AB.
  • Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
  • No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
  • Assignment. You may not assign these terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

Questions about these terms? Contact us at hello@molted.email.