Refund Policy

We want every purchase on LaunchGP to be worth it. If it isn’t, here is how refunds work.

Grid slots, round naming, big banners and billboards

Ask within 14 days of your purchase and before the round you booked starts (Monday 00:00 UTC), and you get a full refund. The slot, name, banner or billboard is released for someone else.

Once a round has started, its slots, names, banners and billboards have been shown, so they can’t be refunded.

Moving up to a front slot

A front slot bought for a car already in a free or pass seat follows the same rule. When it is refunded, your car goes back to the seat it left, with its votes, if that seat is still free; otherwise you can book a seat again.

Endurance sponsorships

Monthly sponsorships (a class presented by your brand, Endurance billboards and big banners, the footbridge and Ferris wheel banners) follow the same rule by month: ask within 14 days of your purchase and before the month you booked starts, and you get a full refund. Once the month has started, it can’t be refunded.

Season Pass and Month Pass

Ask within 14 days of your purchase and before you use any of its entries, and you get a full refund. Its reserved seats are released and telemetry stops when the pass is refunded.

If a spot was taken while you paid

Every checkout holds your spot for a few minutes. If the hold ran out and someone else booked the spot before your payment arrived, we refund you in full automatically and email you.

How to ask

Use the contact form and pick “Refund request”, or write to support@launchgp.io from your account email. Refunds go back to the original payment method; they usually show up in 5 to 10 business days.