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I'd like to update and say that I was finally able to get past the permanent address section and was able to submit the tax form, so I assume they fixed the issue with it now 👍. For anyone else who has had the same issue and has been following the thread, you might want to try it again now.

As mentioned in the product details, to achieve the look in the product photos you'd need to use the custom styles set up in "custom_gui.rpy" file in the example project you got with the purchase. It won't look like the photos without it. That file has all the styles applied to make everything look correct. The textbox.png file is correctly sized, but in the "custom_config.rpy" file the say window dialogue is set to a size of 1220 x 250 pixels. You can copy the file into your own project and alter the styles as needed. Read the comment at the top of it to see any other things you might need to change in your project files for the UI to look correct.

The dimensions of the assets should be correct. I compared a few GUI assets in the example project I have uploaded here and the one on my computer which looks fine. What's the issue you're seeing on your end? My guess is you might have changed something in the example project or in your own project files?

We're now in April and I'm still unable to update my W8BEN tax form as it will not progress when pressing the continue button. I've tried in 3 different browsers and still get the same issue and still nothing from support. The form tells me it corrected the address and wants me to "verify", even when it doesn't change anything written, and then won't let me continue:

"Please verify the following address errors / warnings / modifications:

The thoroughfare (street) suffix was added or changed, such as from "St" to "Rd."

This is not an issue of "I submitted the form and it's stuck in pending" - I can't event submit it to being with as it's stuck at the permanent address section with no way of going forward, no way of getting payouts.

The web developer console shows every time I press the continue button that it "dispatches" me back to the same page (permanent address) with the added URL parameter of #validwithcorrections.

Checking "I recieved an error message stating..." does nothing either.

Thanks! Glad to hear it. 😁

Thank you! That's what I meant. :)

I sent to support via the payout page as the tax form (W8BEN-I) is bugged and can't be completed (tax info expired and needs updating) in hopes it could be fixed or that I could submit the form in an alternative way. The payout ID is 210232. I sent the ticket in January the 22nd and have not gotten a response yet and am thus unable to receive any of the payouts pending.

I also send a support email through the official support email address on the 19th of January (ticket number: 338150) and haven't gotten a response to that either. I also made a github post which has no official answer yet, but another user who chimed in with the same problem.

After waiting for over a month now, I'm hoping a mod could help out with "bumping" one or both of the tickets created. Thank you.

UPDATE: It's now the 22nd of April and I re-tried the form again and was able to complete it, so I assume the issue has been fixed.

Hello! Looks like you have custom code not provided in the GUI example project, so I don't know what you have done to get your setup. I can only give some general guidance:
Looks like you might be using the NVL screen with a custom dialogue entry background using the "nvl_entry" style perhaps? You could try changing the "yoffset" property for the "nvl_dialogue" style in the "custom_config.rpy" file if that is offsetting the text too low. If you're using a Frame() displayable as the background for "nvl_entry", then you might need to adjust the padding of it.

No PSD included, just images.

Hello! Thank you for asking. I apparently had missed to add it to the images .zip file (renpy-winter-ui-images.zip), but I have updated it now so it's included. Hope that helps! 😊

Hi! You should be able to use the "window" prefix, according to the documentation page (scroll down until you see "Styling text and windows"): https://www.renpy.org/doc/html/dialogue.html#Character

So, if you have a textbox2.png in your GUI folder for example, and you'd want B to use it, you'd do:

define B = Character("B", ctc = "ctc", what_prefix = "\"", what_suffix = "\"", window_background = "gui/textbox2.png")

You can apply your own style to this window by using "window_style", also mentioned in the same section of the documentation.

Glad it could be sorted out! 😊

Hello! That error would indicate you're using an older version of Ren'Py (8.0.3) than the version this UI was created with (8.1.1, as stated in the product page for this UI). So I'd recommend updating Ren'Py to the latest version or at least 8.1.1 for it to work.

The textbox.png file isn't used for dialogue in this pack. The dialogue background is setup to use the frame.png file instead. So it's that one you want to change inside the GUI folder. Hope that helps!

Edit: The dialogue background has been set to the "textbox.png" file since this comment, using a tiled Frame() displayable so it can be resized without stretching. Adding this now so anyone else reading this will be informed.

Lovely to hear! Thanks for purchasing it and good luck with your game.

Absolutely! You may edit it however you find suiting for your needs.

Hello! Thanks for commenting.

Yes it's OK to use it in a downloadable game. Just as long as the artwork cannot be downloaded by itself from the game by the ones playing the game.