Account blocked, sent all my verification information and two months later it’s still blocked !! No phone number to call them, no reply to my emails and doubt I’ll get my £415 back. Absolutely disgr... Leggi di più
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Scopri cosa dicono le persone
They never take any responsibility and if you try to reason with them and explain they just throw scripts at you and abruptly cut you off. Absolutely, shocking customer service
its easy to navigate , a really good range of games , and your winning withdrawls go straight into your bank account
Total con... If you watch closely the amount to win a certain Jackpot keeps changing on Dream Drops Jackpots.. It's said that it was £111 before the Major Jackpot dropped but when I went back on... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Online Casino 32Red - The UK's favourite Online Casino! We are a multiple award-winning online casino that gives you all the thrills you could possibly want from gaming online. THE BEST ONLINE GAMES: Choose from 3000 online games such as online video poker and slots, or card games. THE BEST CHANCE TO WIN: If you’re not sure how to play you can find some answers in our Help Centre (https://kindredgroup.custhelp.com/app/home/site/32red_uk) SUPER-FAST PAYOUT: Our amazing team aim to process your payments as quickly and efficiently as possible. TOTAL CONFIDENCE: We have the licences and certificates we need to make sure that we can create the best environment for you to play (and to keep you safe too!). But you don’t have to take our word for it, have a look at our credentials to find out more: https://www.32red.com/about-us/our-credentials
Informazioni di contatto
32Red Ltd, World TradeCenter , GX11 1AA, Gibraltar , Gibilterra
- https://www.32red.com/help
- www.32red.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 14% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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If you watch closely the amount to win a certain Jackpot keeps changing on Dream Drops Jackpots..
It's said that it was £111 before the Major Jackpot dropped but when I went back on a hour later it said it was £1200 before the Jackpot dropped.
It's impossible for this pot the won 3 or 4 times a month so it wasn't won then rest within a hour..
It's also says that the Mega Jackpot will drop before £1,701,860 but the Mega Jackpot is over £1,702,000 how is this possible and not been won
I did like the site but now I can see it's a con a should be shut down for mis information
Account blocked
Account blocked, sent all my verification information and two months later it’s still blocked !!
No phone number to call them, no reply to my emails and doubt I’ll get my £415 back.
Absolutely disgraceful company
Dear Complaints Team,
Dear Complaints Team,
I wish to raise a formal complaint regarding the handling of my account verification and the continued withholding of my funds.
I deposited funds into my 32Red account but did not use these funds for gambling.
I subsequently requested to withdraw my own deposited money.
I was informed that Source of Funds and Source of Wealth documentation was required before my withdrawal could be processed.
However, I then had to wait for over a week before I was even able to upload the requested documents due to delays on your side.
As soon as I was permitted to do so, I provided everything requested, including statements from my Stocks & Shares ISA showing withdrawals significantly exceeding the value of my deposits with 32Red.
These documents clearly demonstrate the legitimate source of my funds.
It has now been a further eight days since submitting these documents, and despite repeated contact with your live chat team, I have received no meaningful update whatsoever.
I am continually told that my documents are "in a queue" and that no estimated timeframe can be provided.
I find this wholly unacceptable.
While I appreciate that anti-money laundering and customer due diligence checks are regulatory requirements, these checks should be carried out within a reasonable timeframe and should not result in customers being left indefinitely without any indication of when their legitimately deposited funds will be returned.
To date:
I have fully cooperated with every request made of me.
I have provided all documentation requested.
I have received no indication that there is any issue with the documents supplied.
I have been given no expected completion date.
My withdrawal continues to be withheld without explanation.
I am therefore requesting:
An immediate escalation of my verification review.
Confirmation that my submitted documentation is sufficient, or, if not, precisely what further information is required.
A clear timeframe for completion of these checks.
The prompt release of my withdrawal if there is no legitimate reason to continue withholding my funds.
Please treat this email as a formal complaint under your complaints procedure.
If this matter is not resolved promptly, I will have no alternative but to escalate the matter to your appointed Alternative Dispute Resolution (ADR) provider and notify the UK Gambling Commission of my concerns regarding the handling of my case and the unreasonable delays I have experienced.
I look forward to your substantive response.
Are quite fine taking deposits but as…
Are quite fine taking deposits but as soon as you win they want to see bank statements photos of your face, debit card photos horrible casino also this is the 2nd time in 12 months I've gone through this
Worst experience ever!!!!
Worst experience ever!!!!
Do not waste your money…. £550 spent on the same slot and didn’t get 1 bonus!! 32 red is pure scam… at this point they should atleast refund half of it as that’s just insane… didn’t even know that is possible…
I had a good experience
I had a good experience with depositing, verifying my account, and withdrawing.
its easy to navigate
its easy to navigate , a really good range of games , and your winning withdrawls go straight into your bank account
They never take any responsibility and…
They never take any responsibility and if you try to reason with them and explain they just throw scripts at you and abruptly cut you off. Absolutely, shocking customer service
Never known such a misleading bet in…
Never known such a misleading bet in all mylife. i bet for england towin and both teams to score. said nothing about in 90 minutes. but apparently a match resultdoesnt mean this. total joke told me i lost wont use again
What a p*ss poor excuse for a gambling…
What a p*ss poor excuse for a gambling site, I have seen some sites that are poor for wins but 32 red really take the biscuit, something not right about it at all! £113 could not even win a bonus round! Couple of 40p wins filling up a bar at the top on £1 stake for sfa. Go bananas?? I bet your ceo does!
Word to the wise do not deposit or play on this site. If you are reading this review it is probably is too late certainly is for me. Never been put of a site on the same day i joined before, will not be back to this one
P*** taking c**ts
100 deposited
4 x. onus feature comes in
1 set of 12 + 2 extra spins £1 for getting feature nothing else.
then same again this time 15 spins again £1
3rd time £1 for getting feature + 3 extra spins £8
4th time got 4 features £10 then 4 extra spins and then finished £10.75
absolutely nothing at all struggle to even get 25p on a regular spin didn't get that
just. a waste
and I bet I get a response
all games are regulated blah blah blah what an absolute 💯 p*** take 97.9% rtp they claim more like 97.9% to them and f*** all to the customer
I'm done with these absolutely 💯 jokers.
no bonuses even for just been a customer absolutely nothing no free bets cash or spins
Trying to contact this casino regarding my account access and withdrawing
Trying to contact this casino regarding my account has been a misery, they held back a ton of money won and won’t even reach out to me on why very confused and concerned still trying to sort this problem and withdraw my funds
To all those who have given this…
To all those who have given this Company a five star rating - wait until you start using the gambling tools and then see how much the system blocks you. Glad to hear that you are winning but this gambling site wants you to lose all your money and does not want you to use the gambling tools as it restricts the amount that you can lose.
If u use the tools, they think you have a problem when really its the other way - if you do not use them and you are not disciplined with yourself, you can lose your whole bank account balance. Be careful of this casino operator
050726 - Thank you for your Email in response to this Trustpilot review stating that my account is now operational. However it is not. I have sent a screen shot of the restrictions and my last five months profit and loss balance showing a GBP90 profit
Most pathetic thieves out there!
Most pathetic thieves out there!! DO NOT PLAY SLOTS HERE!!! If you lucky enough and win something (obviously nothing big but 3 or 4 win spins) site will log you out due to „lack of connection” which is bu*it as it’s 21st century and most of us got at least 150mb broadband speed or 5G. When you back to game ALL spins are dead. They are daylight thieves. You will win something when you sign up just to get tou hooked and after that every deposit is a loss. Thing you should consider as a player on this pathetic casino is that when you win, computer system will mark you as loss to casino and you have to pay back what you won plus percentage on top of your winnings. All this RNG and gambling commission is just a standard thing for them to put out as reply to justify their thievery policy.
Do not play this casino unless you want…
Do not play this casino unless you want to get rid of your money!
Stay away from this casino and ita sister sites such as Unibet, Vlad Casino.
I deposited around £300 in 2 hours. I played on stakes of 50 pence, £1 and £2.
4 bonuses which paid out around £20 acumulated.
Their games are crashing all the time, showing a message on the screen “internal error” and then taking you out of the game.
Whenever 2 scatters landed and the 3rd was on screen suddelny “internal error” appeared and took me out of the game.
It happened on all the games Eye of Horus, every single one was crashing.
I’ve been playing at tens of casinos but this one particularry is robbing the customers.
I complained about this issue and they said: do you have evidence, did you took screenshots?
Imagine a customer agent telling you this.
This casino amd their sister sites take customers money with no shame.
A buch of thieves!
Do not play this casino unless you want to get rid of your money!
Would give zero star i no thats its…
Would give zero star i no thats its just pot luck exc exc but come on put over 1000 quid in over the comming weeks and im lucky to be on one game like 5 mins then im down to zero just take me money they might as well just take it as soon as i deposit im giving it another week and then if dont win nothing going on socials media and telling ppl to avoid at all cost its not even letting you win 20pence
Great site easy to use and games feel…
Great site easy to use and games feel fair
Honestly this site is a SCAM it’s a…
Honestly this site is a SCAM it’s a proven scam! I had pure luck on the live games and won maybe £700 over 5 days it took it all back plus more on slots! Slots I play elsewhere and win most of the time the same games same stake and I can honestly say that 32red is diabolical I think we will all read in a few years that it’s a proven scam website. I kept getting signed out 4 hours 1 hour. 3 hours randomly during game play. And since these have been happening the slots have absolutely rinsed me to the point I screen recorded a hours game play £50 deposits to a total of £350 in a hour. I posted the footage in a group and everyone said the same thing. “The return of play to the player is unseen it’s bad honest people stay away.
Worst app in uk to Play all their…
Worst app in uk to Play all their partners as well just crap and bull and almost scam
Great opportunity to win on free…
Great opportunity to win on free games... A worthwhile site...
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