Refund policy

This policy applies to interview packs and debrief unlocks bought on interviewpractice.co. It sits beside your statutory rights; it does not replace them.

The 14-day right of withdrawal

If you live in the European Union or the United Kingdom you have 14 days from your purchase to withdraw from it. We do not ask you to give that right up, so it covers your whole pack for the full 14 days, whether or not you have used the interviews.

Article 16(m) of Directive 2011/83/EU and article L221-28 13° of the French Consumer Code let a seller end that right early for digital content, but only if you expressly ask for immediate access and acknowledge losing the right before you pay. We do not put that step in front of you, so we do not rely on the exception. Ask within 14 days and you get your money back.

If something did not work

If an interview failed, if no debrief arrived, or if the product did not do what this site says it does, we replace the interview or refund it. This applies whatever the 14 days say, because it is a conformity problem and not a change of mind.

How to ask

Email support@interviewpractice.co from the address on your account. You do not have to give a reason. We answer within 5 working days and refund to the original card within 14 days of accepting the request.

Disputes

If you are not happy with our answer you can contact the consumer mediator named in our legal notice. Mediation is free for you.