The AA Breakdown Cover Reviews 

220,197
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 106,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful demeanor, often going above and beyond to assist them during breakdowns. Many people appreciate the quick response times and prompt arrival of technicians, frequently sooner than estimated, which significantly reduces stress. The service is widely regarded as efficient, with staff quickly diagnosing problems, providing effective solutions, and offering valuable advice. However, some customers noted extended waiting times for service, with delays sometimes lasting several hours, especially for recovery assistance. A few people also mentioned dissatisfaction with call center interactions, citing difficulties getting through or receiving unclear information.

What people talk about most

Service

Consumers generally report positive experiences with the service, often highlighting quick response times and... See more

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their... See more

Response time

Customers consistently note positive experiences with response times, with many reporting quick assistance... See more

Customer service

People report positive experiences with customer service, highlighting helpful and reassuring interactions... See more

Delivery service

Customers generally report positive experiences with delivery services, often praising the regular updates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A failure in my car’s electronic braking system meant it wasn’t drivable. Easy to get breakdown assistance which came a few minutes earlier than originally notified. The technician Scott was friendly... See more

Rated 5 out of 5 stars

What was a pretty crap start to my thursday morning ended up being a little bit brighted by how lovely and helpful Mangeet was. He was super friendly making me feel slightly less embarrased about hitt... See more

Rated 5 out of 5 stars

Easy to report incident and provide location. Regular updates provided on timing of arrival which was great. Marc was very friendly, calm and efficient. Identified issue immediately and then brough... See more

Rated 5 out of 5 stars

Anthony arrived promptly and politely called ahead to let me know he would be 10 mins. On arrival he was again very polite and helpful displaying knowledge of the problem and helped with jumping the j... See more


Company details

  1. Car Repair and Maintenance
  2. Insurance Agency
  3. Mechanic
  4. Telematics Service
  5. Towing Service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

220K reviews

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Asks customers to review

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4.8

All reviews

(220,197)

106,111 reviews in the last 12 months

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Rated 5 out of 5 stars

AA call out…

The AA man arrived early and on being shown the car he enabled it to be driven for a short distance to a local gagage that he found . He accompanied me to the garage and drove me back to my destination. He was extremey helpful and I could wish for no more than the service he gave

17 July 2026
Rated 5 out of 5 stars

Great service

Wait time was good on the first day of summer holidays (so expected to be lengthy).
AA engineer (Steve) called en-route to advise of ETA, when arrived was polite and informative. Whole process of investigation was explained. Questions were asked to ascertain the problem and advice to not drive the vehicle given. thankfully the van was equipped with a towing rig so could get me to a local garage, where the issue was explained to the garage mechanics. Steve was polite and checked on my welfare throughout the whole event including the journey.
Very impressed and relieved in such a stressful situation. Thank you.

17 July 2026
Rated 5 out of 5 stars

Nathan was professional and helpful

Nathan was really helpful. He explained everything clearly and gave advice as to how to prevent it in future. He got on with the job quickly and enabled me to get on with my long journey. Excellent and professional service.

17 July 2026
Rated 5 out of 5 stars

Very quick arrival and roadside…

Very quick arrival and roadside assistance.
AA advisor ensured they escorted my car and me to a garage to ensure we arrived safely to complete the repair.
Very helpful and efficient service by the AA.

15 July 2026
Rated 5 out of 5 stars

Matthew got to me in only 40 minutes…

Matthew got to me in only 40 minutes and was very knowledgeable, he diagnosed the problem fast and got my van running again quickly with a spare belt he had on the van so i was able to get my van home, i still need to take it to a garage on Monday morning but it saved me having to pay for a tow truck.
Great service, i think for the money it cost per month it’s a no brainer having the cover with AA.

17 July 2026

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