UPS UK Reviews 

International parcel, abandoned in front of a house, pavement facing, streets away from delivery address. phone number and address clearly in large writing on the box, no attempt to call. Contacting customer support to ask for it to be collected for redelivery, they ask me to complete a form with the information they already have so they can review whilst my parcel is abandoned somewhere. Trying to escalate the issues and all I had was email after email asking me what my complaint was about when the email prior fully explained that they'd lost my parcel. UPS, you are no better, if anything you're worse than your competitors. 0/5 Also, twice they sent me an apology letter for losing someone else's parcel that had nothing to do with me!!! ... Mr KURJERZY, I now have your full name, phone number your addresses and details of the parcels that UPS also lost!!!

NEVER use UPS is you have an alternative. They lost my parcel, delivered it a week late and then charged an additional fee. Despite numerous emails they refused to offer any sort of refund despite inconvenience and failing to deliver according to their contract. They lied about what had happened, blaming weight and incorrect postcode (which was impossible) Mistakes happen but how they cared for the customer was shocking. I will leave reviews wherever I can in the hope that customers like me look elsewhere. UPS certainly don’t care. £67 for failed promises. Shocking.

This was an urgent order. Due to be delivered Saturday. I altered plans to ensure that I was in all day so as not to miss it.
App said all day that they were running late, but that it would be here.
Then late in the evening the update altered to 'trying to find a new delivery date' it is still saying that.
I registered for updates - but have received none.

Chat is beyond useless.

Responses to all messages are AI.

Meanwhile I can do nothing to find out when this item is going to arrive.

I know that delays sometimes happen, but the lack of communication and customer service is extremely poor indeed.

Came on time driver followed instructions happy with the service

delivery driver said made 2 attempts to deliver to my address none were made at my address had cctv for dates and times no delivery attempts were made ,
taken to a pick up point by the time i knew about this item was on its way back to china . UPS not allowed to talk to me as the reciver of the none delivery . only the sender

I am disabled. That is why I rely on UPS to deliver to my address. I had to go to hospital si especially not in to take the parcel. My parcel is then sent to s pick up shop. Although the person in the shop was very helpful. I had to get a cab to the shop as I AM DISABLED. I WILL NEVER USE UPS AGAIN

Very disappointing customer service and no useful information

My parcel was originally scheduled for delivery on Friday, but the delivery date was suddenly removed. The tracking now only says that the parcel is still on the way and that UPS is working to provide a new delivery date.

It has now been 3 days without any tracking update. I contacted UPS customer service because the parcel is urgent, but unfortunately they could not provide me with any information beyond exactly what I can already see myself on the UPS app.

I understand that delays can happen, but what is frustrating is the complete lack of information about where my parcel currently is or when I can realistically expect delivery.

I would appreciate it if someone from UPS could investigate this shipment and provide me with a meaningful update.

Very disappointed too late delivery waited 2 still not received

Great tracking with easy to use website,
Extremely polite delivery man

This is worst courier ever. I ordered a musical instrument, they just gave it to someone else that I don’t know, without my permission or my request. Delivered it to the wrong address for no reason. And nobody seems to respond. Horrible

Horrid. Tells me package is out for delivery and suddenly updates to a delay. "Out for delivery" suddenly changed to "Processing at UPS Facility".

"Delivery will be delayed by one business day."
Then the next day, "We’re sorry your parcel was delayed. We are adjusting delivery plans as quickly as possible."

Still haven't got an update or a new date for delivery.
How is that possible unless you people are boldly lying straight to your customer's faces?

Never used UPS before, man what a first experience this has been. Never seen anything like it. I'll give credit where credit's due though, next time another carrier, which could be anything EXCEPT UPS, has any unexpected incidents, I wouldn't even bat an eyelid in comparison to this experience I've had. Absolutely infuriating.

Goods were delivered within advertised timescales and communication was outstanding throughout the delivery process

Excellent service fast delivery great value

From start to finish sending a very large parcel with UPS has been a very good experience. From collection to delivery they have kept us informed every step of the way.
Would definitely use again

We are sufficiently disabled that we often don't pick up a delivered package promptly after delivery. In this circumstance, the package was very small, and the driver wisely suggested that we should come downstairs and collect it immediately. He was correct - in fact, the package was a cartridge of ink for our home printer, which was a replacement for a previous shipment which we hadn't received'.....

I live in M41 area, my local UPS guy is amazing. Fab service and caring deliveries.
I suffer from parcel anxiety (thanks to companies like Evri, DPD and Yodel) but when i see it's being delivered by UPS i can relax as i know its in safe hands.
Thank you to my local guy for being amazing as always.

UPS were to deliver a parcel to my home address in Worthing 3 days ago. They informed me they were unable to deliver so took it to a drop off point. There are people in my house all day every day and no bell was rung nor card left. I am crippled with arthritis therefore cannot get out very often that is why I order goods to be delivered however UPS seem unable to comprehend this fact and have now sent 4+ emails telling me to go to Broadwater to collect my parcel and each time I reply explaining that this is not possible due to disability etc. Either UPS staff can't comprehend written English or they are biased re disabled people. They have more or less accused me of lying because there 'records' tell them delivery was attempted, what sort of a company is this? Certainly not a delivery service that's for certain.

Excellent, delivery with a smile.

Great service by UPS

Great service. Brought the package to the door and took photo. Package was well packed. Friendly and reliable service. Thanks