While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Troovel es tu agencia de viajes online. Los mejores precios del mercado y la mayor calidad en la atención al cliente.
Gta. de Quevedo, 9, Chamberí, 28015, Madrid, Spain
4.1
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy to make the reservations. the cheaper price on the web!
Reply from troovel
Hello, thank you for your evaluation!
We're glad to help you find the best option for your trip.
Here's hoping to see you travelling with us again in the future!
Kind regards
The Troovel Team
Booking process was quick and easy however I have just booked a hotel in Turkey Antalya but I put my email address wrong by mistake could you please contact me via email as I have already emailed you about my concerns just 10 minutes ago as I’m very worried about my holiday on wether it has been booked correctly or not
Reply from troovel
Hi,
We're sorry to hear about the concern this has caused.
Case resolved.
If you have any further questions, please don't hesitate to contact us.
We're here to help!
Kind regards,
The Troovel Team
Gives one price on the website and then increase when you try to book, very disappointed
Reply from troovel
Hi,
We're sorry for the inconveniences.
Please note that prices and availability are always subject to change by our suppliers. During periods of particularly high demand, such as the current one, price changes or availability updates may occasionally occur, although this is not the usual experience.
If you could send us your booking reference or the email address used to try to make the booking, we'll be happy to look into your case and review what happened.
Kind regards,
The Troovel Team
I booked a 12 night stay via troovel and I got confirmation right away from them. Since I read the comments here about the confirmation not being visible at hotel right away, I checked with the hotel after 3 days. They didn’t have my name as guest. This was concerning and to me but troovel support was great during this time. In the end the hotel had my name and the problem was not on troovel‘s side.
Reply from troovel
Hi,
Thank you for your review!
We completely understand how concerning it can be when a hotel is initially unable to locate a reservation. We're glad our support team was able to assist you throughout the process and provide reassurance while the situation was being clarified.
Thank you for your patience and for giving us the opportunity to help.
We hope you have a wonderful stay and look forward to assisting you with future trips!
Kind regards,
The Troovel Team
They give a low price to appear in Google results but once you have entered your credit card details, the website says "The selected rate is no longer available, and the price for your selection has increased"
Then you refresh the page and the price is low again, that's what I call a scam.
Edit: No, I won't send any details, I made my reservation via the venue's official website, which was cheaper, thnaks!
Reply from troovel
Hello Phil
First of all, we apologize for any inconvenience during the search of your reservation in our portal.
Our reservations are displayed according to the real time availability for them - per say, if a specific offer is sold out during your search, we´ll warn you of the price change before you decide to either continue with the purchase or not.
In any case, again please accept our apologies, and do send us an e-mail to customerservice@troovel.com if you have any other observations.
Kind Regards
The Troovel Team
I found the site on Google was easy to book and a good price I go on holiday in 5 wk so will post again after that.
Reply from troovel
Hello Terry, thank you so much for your words!
We apreciate your input, and await your next one about our services.
And we hope to continue seeing you travelling with us in the future!
Kind Regards
The Troovel Team
Easy and quick! I saved some euros making a reservation using Troovel! Thanks.
Reply from troovel
Hi Hélcio,
Thank you very much for your words!
We are glad to know that everything was perfect in your purchase process.
Wishing you safe and happy travels.
The Troovel team
Great app .Easy to use . Found a Bargin Bags packed ready for trip.
Reply from troovel
Hello Liam, thank you so much for your words!
We´re glad you´ve found the best option for your trip, and if you need anything else, don´t hesitate to get in touch with us.
Hope seeing you travelling with us again soon!
The Troovel Team
I was apprehensive about this website because I hadn't seen it before. I've already booked two stays here, one in Portugal, which went off without a hitch. Compared to other sites, for example, Booking.com, I saved over €150 on my stay. The second stay was in Tenerife for two weeks, and compared to other sites, I paid over €600 less. I emailed the hotel directly and my reservation was confirmed.
Thank you very much and best regards
Reply from troovel
Hello Robert,
Thank you very much for your words!
We hope to see you travelling with us again in the future. Wishing you safe and happy travels.
The Troovel Team
I decided to give Troovel a try because they offer very competitive prices, even cheaper than booking directly with the hotel. The price difference was attractive, so I thought it was worth a chance.
However, when I contacted the hotel directly by email to confirm whether my reservation had come through, they told me it had not yet been received. That was quite worrying. Fortunately, Troovel later ensured that the reservation was successfully processed. They informed me that it can take up to 48 hours for the booking to be confirmed with the hotel.
In my opinion, this delay is not ideal. When you book a hotel, you usually want immediate confirmation and certainty, especially if you plan to stay there the next day. The uncertainty during those first 48 hours makes the experience stressful.
Although the lower prices are appealing, I would not really recommend Troovel because the lack of immediate confirmation creates too much uncertainty for something as important as a hotel stay.
I am very curious to their response to this review. :)
Reply from troovel
Hi Kyra,
We understand that this delay can create uncertainty, and we truly appreciate your patience. Your feedback is very valuable to us, as it helps us continue improving.
Normally, reservations are sent to the hotel at the moment the booking is completed. However, in some cases it can take up to 48 hours for the reservation to be fully reflected on the hotel’s side. This happens more frequently with large hotel chains, where the reservations department and the front desk operate separately, and internal processing may require additional time.
We’re glad that your reservation was ultimately processed successfully, and we genuinely appreciate you giving Troovel a try because of our competitive pricing.
If you ever need additional reassurance after booking, our Customer Support team will always be happy to assist you.
Kind regards,
The Troovel Team
Best price for booking. Easy to use. All reviews for each hotel, in collaboration with TripAdvisor. I like when we pay as soon as we booked, but, i have waited 12 hours for the confirmation, a little bit too long for someone that is booking last minute and want to plan short term. I was in CUBA, one of the rare website that offering Cuban hotel, and this is great !
I give a 4,5/5
Martin Québec, Canada
Reply from troovel
Hello Martin,
Thank you very much!
We hope we can continue to help you in the future.
Wishing you safe and happy travels.
Troovel team
Reply from troovel
Hi Jane, thank you so much!
We really appreciate your evaluation and are glad you had a great experience with us.
Looking forward to assisting you again in the future!
Best,
The Troovel Team
Reply from troovel
Dear Lyndon, thank you very much for your words!
We are glad to know that everything was perfect in your purchase process.
Wishing you safe and happy travels!
The Troovel Team
Reply from troovel
Hello Elena, thank you very much for your words!
We hope we can continue to help you in the future!
Wishing you safe and happy travels
The Troovel Team
Found the booking form easy to use. I saved €110 using this site than using usual booking.com.
Reply from troovel
Hello Desmond,
Thank you very much for your words!
Wishing you safe and happy travels.
The Troovel team
Reply from troovel
Hello Nicola, thank you very much for your words!
We hope we can continue to help you in the future.
Wishing you safe and happy travels!
The Troovel team
I booked with them on the terms and conditions of FREE cancellation. I had to cancel my booking and I did that in the FREE cancellation period. They didn't give me a full refund. Actually I got only 10% of what I paid. They FREE cancellation in not as they advertised. I am still waiting for the rest of my money.
These people stole my money and wont even reply to my emails. I had asked for a refund right within 24 hours of my booking and I still havent received a penny. Do not book with them, they will steal from you.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
