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Tourist eSIM Reviews 

12
•
TrustScore 3.5 out of 5

3.5

Telecommunications Service Provider
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Company details

  1. Telecommunications Service Provider
  2. Travel Aggregator

Written by the company

Tourist eSIM is a leading provider of international eSIMs, designed to keep travelers connected in over 200 countries around the world. Our mission is to make mobile connectivity seamless, affordable, and accessible for everyone, whether you’re traveling for business, leisure, or study. With Tourist eSIM, users no longer need to worry about expensive roaming charges, multiple SIM cards, or complicated setups. Our eSIMs offer instant activation, reliable data coverage, and flexible plans to suit every type of traveler. We also provide a comprehensive partner program for businesses and resellers. By joining our white-label eSIM partner network, companies can sell eSIMs under their own brand while earning competitive commissions. Our platform is simple to integrate, secure, and designed for scalability, making it ideal for travel agencies, online platforms, and retail stores. Tourist eSIM is committed to innovation, customer satisfaction, and global connectivity. We continuously expand our network coverage, improve user experience, and provide top-notch support to ensure that travelers stay connected wherever they go. Whether you’re exploring cities, remote destinations, or connecting for work on the go, Tourist eSIM delivers reliable mobile data solutions without the hassle. Join our growing network today and experience the future of travel connectivity.

Contact info

3.5

Average

TrustScore 3.5 out of 5

12 reviews

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4-star
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1-star

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Replied to 100% of negative reviews

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3.5

All reviews

(12)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

The esim doesn't work and customer…

The esim doesn't work and customer service just keeps telling me my plan doesn't include text or voice calls, even though I sent a screenshot showing that I bought a plan with both. Tourist esim is basically a big scam.

27 June 2026
Tourist eSIM logo

Reply from Tourist eSIM

Hello JC,

Thank you for your message.

We would like to clarify that we did respond to your case on 28 June 2026, where we confirmed that you had purchased a plan that includes voice and SMS and that usage was detected on your eSIM. We also provided you with the tracking link for transparency:

As no further reply or follow-up was received from your side within the following 72 hours after our last response, the ticket was automatically closed according to our support policy.

If you would like to continue this case, you can simply reply to this same ticket and we will be happy to assist you further.

Kind regards,
Support Team

Rated 1 out of 5 stars

I've been using eSims for years from…

I've been using eSims for years from multiple providers in Europe, Asia and America.

I reached out to customer support via email (only option) 6/24/2026 1:24pm EDT indicating that the esim did not work. Your replied 20min later to "activate data roaming". I replied on 6/24 2:20pm that data roaming had been enabled and that I requested my money back. There was no reply from your side and the problem was never fixed. I wound up buying another sim from another company that worked flawlessly.

Today (7/1) you asked me for a customer review. I gave you 1 star given the experience and again asked for my money back. You replied that you would be "happy to investigate further". Did you ever investigate in the first place?

I can't fail to notice that investigating (or fixing?) the problem while I was stuck abroad with a dead eSim was not a priority for you. The 1-star review, however, seems to have caught your attention.

This eSim never worked at all. I want my money back!

24 June 2026
Tourist eSIM logo

Reply from Tourist eSIM

Hi Mike,

Thank you for your feedback.

We’re sorry to hear about your experience.

We have already processed a full refund for your order as a goodwill resolution. After our initial reply advising to enable data roaming, we did not receive any further response from your side, which may have been due to a technical issue or missed message, and as a result we were unable to continue troubleshooting at that time.

We have carefully reviewed the case based on the available support history. Our support team is available 24/7 via live chat and ticket system for real-time assistance, and we always encourage customers to reach out during travel so we can resolve issues as quickly as possible.

We appreciate your feedback and will continue working to improve our service.

Best regards,
Customer Support Team

Rated 5 out of 5 stars

One of the greatest E-sim providers

One of the greatest E-sim providers. It was very helpful and the installation of E-sim process is very simple and the steps are well explained. Excellent data package programs. Loved it.

26 May 2026
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Reply from Tourist eSIM

Hi Ganesh,

Thank you so much for your wonderful review!

We're delighted to hear that you found the installation process simple and easy to follow, and that you enjoyed our data package options. Providing a seamless experience for our customers is always our goal.

We truly appreciate your support and look forward to keeping you connected on your future travels.

Best regards,
Customer Support Team

Rated 5 out of 5 stars

The experience was great

The experience was great. I never had issues on my eSIM using it in Italy. The speeds was also great too. Strongly recommend Tourist eSIM.

27 April 2026
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Reply from Tourist eSIM

Thank you so much for your kind feedback, Mert! 😊
We’re really happy to hear that your experience in Italy was smooth and that the speeds met your expectations. Your recommendation means a lot to us. We look forward to serving you again on your future trips! ✈️📶

Rated 1 out of 5 stars

Very expensive for a poor…

Very expensive for a poor service

24 April 2026
Tourist eSIM logo

Reply from Tourist eSIM

Hello Pari,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We always aim to provide reliable service at a fair value, and your comments are important to us. Please feel free to contact our support team with more details so we can better understand the issue and work toward improving your experience.

Rated 5 out of 5 stars

Easy to install and well priced

Easy to install and well priced

1 May 2026
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Reply from Tourist eSIM

Thank you for your feedback, Richard! 😊
We’re glad to hear that you found the installation process easy and the pricing reasonable. We truly appreciate your support and hope to keep providing you with a great experience on your future travels!

Rated 5 out of 5 stars

competitive price , fast and easy to install

all information needed is available (QR code or manual installation). eSIM Details is great.

31 March 2026
Unprompted review
Tourist eSIM logo

Reply from Tourist eSIM

Thank you, Gus! 😊

Glad you found our pricing competitive and installation quick and easy. We appreciate your feedback!

Rated 5 out of 5 stars

Reliable and Affordable eSIM for International Travel

I had an excellent experience using Tourist eSIM for my international travel. The activation process was instant and very easy, and I was able to connect to mobile data immediately after arriving at my destination. The coverage is impressive, and the connection speed was stable throughout my trip. The pricing is also very competitive compared to other eSIM providers. I especially appreciate the simple purchase process and secure payment system on touristesim.net.

13 January 2026
Unprompted review
Tourist eSIM logo

Reply from Tourist eSIM

Thank you for your kind review! 😊
We’re happy that Tourist eSIM worked well for your trip. Your support means a lot to us.

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