The Record Hub Reviews 

5,979
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 567 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery, often noting that orders arrive promptly and sometimes even ahead of schedule. Many people highlight the excellent and protective packaging, ensuring products arrive safely and in perfect condition. Reviewers also appreciate the amazing selection of products, competitive pricing, and the top-class, reliable service provided by a team that genuinely cares. However, some customers also noted issues with order fulfillment, including significant delays and orders not being received at all. A few other people mentioned receiving damaged products, such as records with skips or items that were already broken upon arrival, sometimes even after a replacement was sent.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Product

Reviewers mention positive feedback about product, highlighting the vast range of artists, great selection of... See more

Service

Customers consistently note positive experiences with service, often describing it as great, reliable, and... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the ease,... See more

Price

Users describe positive interactions with price, consistently finding competitive and fair prices for items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always consistent, excellent customer support, vast range of artists, old and new. Shipping is fast and very safely packaged. I'm a repeat customer and happy to recommend Record Hub to all music fans,... See more

Rated 5 out of 5 stars

I had a great experience with The Record Hub. I was finally able to get When A Shadow Is Forced Into The Light at a very fair price after searching for quite some time. The record was in stock (n... See more

Rated 5 out of 5 stars

Orders delivered promptly, and packaging is very protective. All of my vinyl orders and equipment orders have arrived within a day or two, and the packaging is excellent. Also, any of my emails to t... See more

Rated 5 out of 5 stars

I buy from the record hub all the time for my husband who loves vinyl. I recently had a wonderful customer service experience as I purchased 2 albums, one was not released yet. I did not realize that... See more


Company details

  1. #1 of 2 best companies in Music Store
  2. #1 of 2 best companies in Hi-fi shop
  3. #1 of 1 best companies in Record Store
  4. #2 of 2 best companies in Home Audio Store

Information provided by various external sources

Everyone's local record store


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(5,979)

555 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellence personified

Practically everything , absolutely customer service orientated, great to get the personal touch ,dealt with Helen whom is ultra responsive to her customers, could only give 100% recommend and thanks to you all again !

23 June 2026
Rated 5 out of 5 stars

Have done 2 orders with The record hub

Have done 2 orders with The record hub, 1 was for a vinyl and another for speakers. Both came in perfect condition, shipped the day of purchased and received to my house within 2 days. Great experience will be back for more vinyls in future 🥰

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Iv only ever had one issue with a record I ordered not been in stock and they contacted me and sorted it straight away. Their customer service is second to none. I’ve been buying records off them for a few years.
Great selection, great price and fast delivery with no issues. Best of all it’s an Irish company and it’s nice to be able to shop locally especially on an island.

11 June 2026
Rated 5 out of 5 stars

Always consistent

Always consistent, excellent customer support, vast range of artists, old and new. Shipping is fast and very safely packaged. I'm a repeat customer and happy to recommend Record Hub to all music fans, any age, any genre

18 June 2026
Rated 5 out of 5 stars

Trust this website

Quickly shipped from Europe to North America. Item was well packed. This was my first order and it appears there was previously a fake site with the same name that was mentioned on Reddit. This seller is legit.

11 June 2026
Rated 5 out of 5 stars

Great experience from Germany

I had a great experience with The Record Hub.

I was finally able to get When A Shadow Is Forced Into The Light at a very fair price after searching for quite some time. The record was in stock (no overselling or cancelled orders), shipped quickly, and arrived in excellent packaging with perfect corner protection.

Even though I'm based in Germany, everything went smoothly from start to finish. Great communication, competitive prices, and a reliable service. I wouldn't hesitate to order from them again. Highly recommended!

17 June 2026

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