Scento Reviews 

Reply from Scento

18 hours ago

Dear Victoria,

We understand your frustration, and you raise a fair point: when an item shows as available at checkout, that is what you should be able to rely on, and in this case our stock accuracy fell short. Certain in-demand fragrances can sell out between order and fulfilment, which is an explanation, not a substitute for the clarity you were owed.

Requests to ship by a set date or to refund to your original payment method are handled by our support team in line with our policy — the choice is always yours, never store credit by default. Please write to support@scento.com with your order number so your request can be actioned directly.

Mia
Customer Experience, Scento

Reply from Scento

3 days ago

Dear Bondier,

Thank you for raising this, as consent and control matter a great deal to us and we want to address your concern directly.

Scento+ is activated only through explicit, deliberate steps at checkout — it appears as a distinct choice with its own confirmation, and it is never pre-selected or added silently to a sample order. We take transparency seriously, so if anything in that flow felt less than clear, that is genuinely useful for us to review. For reassurance: no payment was taken, and should any Scento+ enrolment ever appear on an account, it can be cancelled at any time, directly from the account settings, with no email required.

We would be glad to check your account personally and confirm it reflects exactly what you intended. Please write to support@scento.com and we will look into it straight away.

Aris
Customer Care, Scento

Reply from Scento

5 days ago

Dear robic37,

Thank you for taking the time to share such a considered review. It means a great deal to read that our niche catalogue, the speed of your delivery, and — above all — the authenticity of the fragrances lived up to your expectations.

Every scent we offer is sourced exclusively from authorised European distributors, so that discovering a niche house before committing to a full bottle feels both effortless and trustworthy. That spirit of confident discovery is at the heart of the Scento experience.

We look forward to continuing your fragrance journey with us.

Warm regards,
Aris

Reply from Scento

Jul 9, 2026

Dear Alina,

Thank you for taking the time to recognise the personal care our team put into finding you a replacement. What you describe is exactly the kind of considered, in-context recommendation we hope every member experiences, and it means a great deal that a member of our team could read your taste closely enough to suggest something you genuinely fell for. Discovering a scent you love through a thoughtful, human suggestion is the heart of the discovery journey we want to offer. We are so glad this replacement turned into a real match rather than a compromise. We look forward to helping you uncover many more scents you adore.

Warm regards,
Mia

Reply from Scento

Jul 9, 2026

Dear Konstantinos,

Thank you for laying out both orders in such detail, because it makes very clear how many things went wrong, and none of it reflects the standard you should be able to expect from us. On your first order, checkout indicated 2-3 business days and it shipped roughly two weeks late, and after our team promised an extra gift for that delay, your parcel arrived with none of the gifts you were told to expect, including the mystery-gift promotion. That is a promise we made and failed to keep, and it is ours to put right. On your second order, when an item was unavailable, the choice of how to be made whole was always yours, and you clearly asked for a refund to your card. Store credit should never have been placed on your account in its stead, and it should certainly not have happened a second time without anyone telling you. I also want to acknowledge that your order then shipped missing two further items beyond the one that was out of stock, which compounded an already frustrating experience. You should not have to keep chasing us to have any of this resolved. A member of our team will contact you directly to honour your choice of a refund to your card, correct how both refunds were handled, and sort out the missing items. We will come to you with a resolution rather than asking you to follow up again.

Mia
Customer Experience, Scento

Reply from Scento

Jul 7, 2026

Dear Dominik,

Seven days without a single update on your order, and no reply to the emails you sent, is unacceptable, and it is the opposite of how any member of ours should be treated. I want to be plain about that rather than offer excuses: we let you down on both the order progress and our response to your messages. You should never have been left chasing us for basic information. I am escalating your order internally as a priority, and a member of our team will follow up with you directly to put this right. You do not need to reach out again or wait in the dark; the next step is ours to take. I am genuinely sorry for the frustration this has caused, and I hope we can earn back your trust.

Mia
Customer Experience, Scento

Reply from Scento

Jul 7, 2026

Dear Alessandra,

Thank you for taking the time to share such kind words. It means a great deal to hear that the communication felt clear, that your order reached you quickly, and that the fragrances themselves lived up to your expectations. Every decant we send is sourced from authorised European distributors with full batch traceability, so knowing it added to your discovery journey is exactly what we hope for. We look forward to helping you uncover your next favourite scent whenever you are ready to explore further.

Warm regards,
Mia

Reply from Scento

Jul 7, 2026

Dear Carlos,

Thank you for such thoughtful and honest feedback, and for highlighting how much you value our collection of hard-to-find decants, many of which are genuinely difficult to source elsewhere. On your support point, you are right to raise it: your emails should have been answered, and the silence you experienced is a real failure on our part that we are actively working to fix by improving our response times. On timing, longer waits can happen when we source high-demand fragrances from our authorised distributors, but that should always be communicated to you clearly along the way, and we did not do that well here. On the UX, I appreciate you flagging both the membership and order-status experience specifically; for reference, membership can be cancelled self-service at any time in your account settings, and we are improving how order status and details are surfaced so nothing feels hidden. Your notes give us a very clear picture of where to focus, and we are grateful for them. We hope to make your next experience a much smoother one.

Warm regards,
Mia

Reply from Scento

Jul 7, 2026

Dear Celina,

Thank you for the lovely feedback, and for calling out the variety of brands, the website, and the fast, helpful support you received from our team. On the two points you raised, both are fair. Delivery can occasionally take a little longer when we are sourcing high-demand fragrances from our authorised distributors, and we are working to keep that window tighter. The loose sample caps are a genuine quality concern, and I am passing this directly to our packing and quality team so that every vial seals tightly on arrival. Feedback like yours is exactly what helps us refine the details, and we look forward to getting them right for you next time.

Warm regards,
Mia

Reply from Scento

Jul 3, 2026

Dear Ion,

Thank you for noting how quickly your order arrived and for confirming the fragrances felt genuine to you. Authenticity is the heart of what we do: every scent is sourced from authorised European distributors and carries full batch traceability, so you can explore with complete confidence. It means a great deal to know that trust came through in your experience. We look forward to being part of your continued discovery journey.

Warm regards,
Aris

Reply from Scento

Jul 3, 2026

Dear Arvid,

Thank you for taking the time to mention both the quality of the fragrances and the speed of your delivery. Making each discovery journey feel effortless and rewarding is exactly what we set out to do. We hope your next exploration with us is just as smooth.

Warm regards,
Mia

Reply from Scento

Jul 3, 2026

Dear Alex_ia,

Thank you for confirming the juices came through as authentic, and for taking the time to lay out what went wrong, because this string of problems is not the experience we want any member to have. You are right to be frustrated: the misplaced package was a poor start, and receiving all 2ml vials when you ordered a mix of 2ml and 5ml is a genuine fulfilment mistake on our side, made worse by the wait you have had for a reply from our team. On the vials themselves, our decant format is intentionally a practical, travel-safe design and the imagery on the site is illustrative rather than exact, though we understand that difference was not what you expected. None of that changes our commitment to sourcing authentic fragrances from authorised European distributors with full batch traceability, and we want you to be happy with what you received either way. We would like to make the size discrepancy right for you promptly. Please write to us at support@scento.com referencing this review so we can look into your order directly and correct it. Thank you again for your patience while we put this in order.

Mia
Customer Experience, Scento

Reply from Scento

Jul 3, 2026

Dear Debby,

Thank you for sharing how happy you are with your order and for letting us know the scents impressed you. Guiding each member toward fragrances they genuinely love is at the core of everything we do. We are delighted to hear you plan to reorder, and we look forward to being part of your next discovery.

Warm regards,
Aris

Reply from Scento

Jun 29, 2026

Dear Rafaella,

Thank you for the kind words on the packaging and for noting how quickly your order reached Greece in around four days. Getting decants to our members safely and promptly is exactly what we aim for, so it is lovely to hear it landed well. I also genuinely appreciate your candour about the membership feeling over-present. Scento+ is entirely optional, and you never need to join it to order from us. Your feedback on how prominently it is presented is well taken, and I will pass it to the team looking at that experience. We are glad the start of your discovery journey has gone well, and we look forward to being part of what comes next.

Warm regards,
Mia

Reply from Scento

Jun 29, 2026

Dear VB,

Receiving smashed vials, and then having to chase our team for a resolution, is not the experience we ever want a member to have. There are two failures here that I want to own plainly. The packaging should have protected those bottles in transit, and it did not. And being asked repeatedly for photos, when you had already sent images that clearly showed the damage, was friction we should have spared you entirely. I do not want to settle this through review replies, because the full state of your order deserves a proper second look rather than a partial one. Please write to support@scento.com referencing this review, or reply to your existing thread, so a senior member of the team can review the whole order with you and work to make it right. Our packaging is being reviewed so that breakages like this do not recur. I am sorry the start of your time with us went this way, and I sincerely hope we can earn back your trust.

Mia
Customer Experience, Scento

Reply from Scento

Jun 29, 2026

Gentile Pier,

La ringrazio per aver dedicato tempo a condividere la Sua impressione sull'ordine 612121 e prendo molto sul serio quanto scrive sulla corrispondenza con gli originali. Le confermo che ogni fragranza proviene esclusivamente da distributori europei autorizzati, con piena tracciabilità del lotto, e per il Suo ordine 612121 possiamo fornirLe volentieri la documentazione di approvvigionamento e di lotto. Mi permetta una precisazione tecnica: il confronto diretto con un profumo simile che Lei già possiede non è un test affidabile di autenticità, perché la variabilità tra i lotti di produzione è ampiamente documentata, i primi spruzzi di un atomizzatore nuovo liberano i residui del tubicino interno, gli atomizzatori più piccoli diffondono in modo diverso e la chimica della pelle ne modifica la percezione. Per questo desidero risolvere concretamente: saremo lieti di inviarLe una sostituzione gratuita del decant interessato, senza alcun costo e senza necessità di restituzione, da organizzare scrivendo a support@scento.com con il riferimento 612121. Apprezzo molto inoltre la Sua nota positiva sulla spedizione, un aspetto a cui teniamo davvero. La nostra missione è offrire un viaggio di scoperta fatto di fragranze autentiche e verificabili, e vorrei che il Suo giudizio potesse rispecchiarlo. Resto a Sua disposizione e spero di poterLe far ritrovare fiducia nella qualità del nostro lavoro.

Aris
Controllo Qualità, Scento Atelier

Reply from Scento

Jun 29, 2026

Dear C.,

Thank you for naming the two things we work hardest to get right: genuine fragrances and leak-proof vials. Each decant is drawn from stock sourced through authorised European distributors and sealed to travel safely from Ireland to anywhere your discovery journey takes you. Knowing our support has earned your confidence means a great deal to the team. We will continue to protect that standard with every order you place.

Warm regards,
Aris

Reply from Scento

Jun 24, 2026

Dear Voula,

Thank you for confirming the scents arrived 100% authentic with packaging you appreciated, and for being candid about the two-week wait. You have read the situation exactly right: the delay almost always traces back to sourcing a high-demand fragrance that can sell out at our authorised distributors between your order and our dispatch. We are actively tightening that window so the genuine-product experience you valued is matched by quicker delivery. Every vial is sent with full batch traceability because verifiable authenticity is the foundation of everything we do at Scento. We look forward to having your next discovery on its way to you sooner.

Warm regards,
Aris
Quality Assurance, Scento Atelier

Reply from Scento

Jun 24, 2026

Dear Iris,

Thank you for taking the time to share this. Knowing that our delivery speed and the clarity of our communication matched what you were hoping for means a great deal — these are the details we work hardest to get right.

At Scento, a seamless experience is part of how we honour every fragrance we send, and your words reaffirm that commitment. We look forward to accompanying you on your next discovery.

Warm regards,
Mia