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Il primo servizio legale 100% online per avviare e gestire la tua attività. Scelto da +100.000 clienti
Chat in tempo reale su www.lexdo.it, 20121, Milano, Italy
4.5
551 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from LexDo.it
Thank you so much for your kind words!
We’re really happy to hear that you found our team professional and helpful. Providing clear support and a smooth experience is always our priority, and feedback like yours means a lot to us.
Thank you again for your trust!
Jason - Customer Success Manager
LexDo.it
Great service, the contract created by LexDo.it worked perfectly.
Also the customer service staff was very helpful and kind
Reply from LexDo.it
Grazie mille per la tua recensione! Siamo felici che il contratto abbia funzionato perfettamente e che il nostro team di supporto sia stato utile e disponibile.
Jason - Customer Success Manager
LexDo.it
Reply from LexDo.it
Thank you for your feedback! We're glad to hear that you found our service straightforward and that our team was able to support you effectively throughout the process.
We're always here if you need anything else!
Jason - Customer Success Manager
LexDo.it
They are professional, they follow you and most importantly remind you for each step. They have tons of patience and they are flexible even you have crazy schedule for your new business. The only thing it's some hidden costs that I would appreciate to have more transparency as you will incur. Some cost will be mandatory even not directly with them, but I found them as surprise. Their collaboration and promotion program I have not found that covinient, but it's my humble opinion as I have not try and it's base on my research of comparison.
Reply from LexDo.it
Hi! Thank you so much for sharing your experience 😊
We’re really glad to hear that you appreciated our support, the step-by-step guidance, and our flexibility in adapting to your schedule—especially during such an important phase as starting a new business. That’s exactly the kind of experience we aim to provide.
We also truly value your feedback regarding cost transparency and the collaboration program. Insights like yours are very helpful and allow us to keep improving and making our service clearer and more aligned with our clients’ expectations.
If you ever need support in the future, we’ll be happy to help!
Jason - Customer Success Manager
LexDo.it
Reply from LexDo.it
Thank you so much for your kind words!
We’re glad you appreciated both the expertise of our accountants and the overall quality of the service. Our goal is always to make everything smooth, reliable, and stress-free for our clients.
Jason - Customer Success Manager
LexDo.it
Stay away from these scammers. Once you register there is no simple way to get out, not possible to refund the service even if you did not receive the consultancy. The email support is an automated message. They now will comment that their support is available 10 to 18 and that the consultancy can still be done as an automated reply but no way it works! Many other reviews go into this direction if you search, I am warning you! Flee them!
Reply from LexDo.it
Dear customer,
We’re truly sorry for the negative experience you had and fully understand your frustration.
Please rest assured that LexDo.it is always on the side of its customers: we have a 100% satisfaction or money-back guarantee and always do everything we can to resolve any issue.
This is not an automated response, we’ve personally reviewed your case and are already handling your refund request as quickly as possible. In the meantime, we’ve been trying to get in touch with you to better understand what happened and offer you full assistance.
We also would have appreciated your feedback on why you chose not to use the consultation and the services included in your plan, as this helps us constantly improve our customer experience.
You can reach us anytime via email at supporto@lexdo.it
or directly through the chat on our website.
Jason – Customer Success Manager
LexDo.it
Very professional staff providing clear and helpful advice.
Reply from LexDo.it
Thank you so much for your kind words!
We’re really glad to hear that you found our team professional and our advice clear and helpful. Making everything easy to understand is what we aim for every day.
Federico - Customer Success Manager
LexDo.it
Reply from LexDo.it
Thank you so much for your feedback!
We're especially happy to know that, as a foreigner, you found the process smooth and effective. Supporting international entrepreneurs and making Italian legal procedures easy to handle from abroad is exactly what LexDo.it was created for.
Jason - Customer Success Manager
LexDo.it
I paid for legal advice, and the guidance I received was: "You need a paid lawyer."
Moreover, this useless service was automatically renewed, so I ended up paying twice for a worthless consultation.
When I requested a refund, they replied that they would "gift" me two useless consultations for the price of one.
Reply from LexDo.it
Dear customer,
We're truly sorry to hear that your experience with our service did not meet your expectations.
At LexDo.it, we do our best to provide clear and useful legal guidance through our team of qualified professionals. In some specific and complex cases, it may be necessary to consult a dedicated lawyer, and our team suggests this only when strictly necessary. We’re sorry if this was not communicated clearly.
Regarding the renewal, we inform all users of the automatic renewal policy during purchase and via email before the renewal occurs. In any case, we always try to find a fair solution. That’s why we offered additional consultations at no extra cost, hoping to assist you better.
We are trying to get in touch with you to better understand the situation and provide further support. Our team is available anytime via live chat on our website (bottom left of every page, Mon–Fri 10:00–18:00) or by email at support@lexdo.it.
We also remind you that we have a 100% satisfaction or money-back policy and will do everything we can to resolve your concern.
Federico - Customer Success Manager
LexDo.it
ho avviato la mia start-up in modo facile ed economico.
assistenza rapida e puntuale.
I had a discussion with the person handling our company documentation, and I’m pleased to share that I received all the necessary help and support. The process has been smooth, and their guidance has been invaluable in ensuring everything is properly structured and compliant. I appreciate their professionalism and assistance in this crucial step of our business establishment.
Probably the bestest and fastest and most efficient way to open up your Italian company.
Reply from LexDo.it
Thanks for your review!
Federico - Customer Success Manager
LexDo.it
This website saves me a lot of hours and money compiling in a very smart way LOI or JV contract. I'm an entrepreneur and for me speed and execution is all.
Reply from LexDo.it
Grazie mille per la sua recensione! Siamo felici che abbia trovato il nostro servizio professionale e apprezzi il nostro impegno. Grazie per la raccomandazione!
Federico - Customer Success Manager
LexDo.it
They are multilingual and very fast at responding. The agent who helped me reactive my account after several months of inactivity was patient and polite. I'm very satisfied with the service
Reply from LexDo.it
Thank you for your feedback! We're glad you found our team responsive and helpful. It's great to hear that everything was handled smoothly!
Federico - Customer Success Manager
LexDo.it
Valid and recommended service, lawyer punctual to the appointment with preparation on the reason for the appointment (after sharing the material in advance), allowed to outline a strategy in a short time and which contract to rely on. Useful for the Italian market where the law and language are complex.
Reply from LexDo.it
Dear Joyce,
Thank you for your feedback. We’re pleased that our service met your needs and that the consultation helped outline the right strategy for you. Your trust is important to us.
Thanks again!
Federico - Customer Success Manager
We, two founders, opened a startup and the notary of Lexdo chose a joint administration form (meaning both founders have to sign every document and decision of the company) well knowing that this would make the life of the company a nightmare. After the company registration we asked to change that administration form into another form with two independent administrators, and that costs another 1.000 euros. So instead of offering a professional advice, the notary chose to make their own interest by sticking us into an unpractical administration form.
Reply from LexDo.it
We’re sorry to hear about your experience and apologize for any inconvenience.
Please note that LexDo.it’s company statutes allow for all forms of administration. The form selected during incorporation is specified in the incorporation deed itself.
Should a change in the administrative structure be needed—such as moving from joint administration to a sole administrator or board of directors—it can be done simply through a resolution with an accountant, with the payment of related fees.
We value your feedback and are here to assist you with any next steps.
Federico - Customer Success Manager
LexDo.it
I signed up for a fairly expensive plan with LexDo and tried to work with their consultants twice. Neither met my expectations. On the website they talk about a money back guarantee. Don't believe it – I've been trying for months to get a refund and they've been ignoring me.
Reply from LexDo.it
Good morning Customer,
Thank you for providing us with this feedback, and we're sorry to hear that there were issues with your account.
Our primary goal is customer satisfaction, so we are always available to assist you. If you encounter any problems, please don't hesitate to contact us, and we will intervene immediately to resolve the situation promptly.
Unfortunately, we are unable to identify your account to reach out to you and seek a solution.
If you could kindly contact us at support@lexdo.it or directly through the website chat, we will definitely be able to understand what went wrong and promptly resolve the issue.
Wishing you a great continuation of your day.
Best regards,
Mattia
Customer Success Manager
Reply from LexDo.it
Grazie! Siamo felici che la sua esperienza sia stata positiva. A presto!
Federico - Customer Success Manager
LexDo.it
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