Fragus Group logo
Visit website

Fragus Group Reviews 

489
•
TrustScore 4.5 out of 5

4.5

Auto Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Auto Insurance Agency
  2. Software Vendor

Written by the company

Vi är specialister som tillför värdeskapande tjänster och produkter till fordonsbranschen genom att förutse, förenkla och säkerställa ekonomiska och funktionella fördelar för våra partners och deras kunder. Fragus är ledande på fordonsgarantier i Norden. Men vi är mer än så.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

489 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(489)

328 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

It took so long for the part to arrive

It took so long for the part to arrive. Until now the autolider doesn't have the parts.

11 June 2026
Fragus Group logo

Reply from Fragus Group

We are truly sorry to hear that you are caught in this frustrating situation. It is incredibly tiresome to wait for your car to be fixed, and we fully understand that you just want to get back on the road.

To help clear up what has happened, we would like to explain our role in the process. At Fragus, we handle and approve the incoming warranty claims, and we always do our best to process them swiftly so the repairs can begin. However, once we have approved the claim, the actual ordering and delivery of the spare parts are handled entirely by the workshop and their suppliers. Unfortunately, shipping times and part availability are completely out of our hands.

We really wish we could speed up the delivery for you, but since we do not handle the parts, we can only hope that Autolider receives them very soon.

Best regards
Fragus Group

Rated 5 out of 5 stars

Very helpful when rear brake system…

Very helpful when rear brake system broke. Swift process to repair and get back in order.

22 April 2026
Fragus Group logo

Reply from Fragus Group

Hi,

Thank you for your kind words! We're glad to hear that we could help quickly and get your rear brake system back in order. Your satisfaction is our priority, and we appreciate your trust in our service. If you need any further assistance, feel free to reach out!

Best regards,
Fragus Group

Rated 1 out of 5 stars

Very disappointed

Very disappointed — warranty not honoured
Bought my car with a Fragus warranty. When the engine showed high oil consumption, Fragus rejected the claim, saying it wasn’t “bad enough.” They advised me to extend the warranty, which I did. Now the engine is failing, but they still refuse to cover it, saying oil consumption isn’t included. I’ll be reporting this to the consumer authorities — be cautious!

15 September 2025
Unprompted review
Fragus Group logo

Reply from Fragus Group

Hi, thank you for your review!

Damage related to high oil consumption is excluded from the warranty coverage and cannot be approved under the current warranty terms.

The warranty only covers components specified in the warranty conditions.

Do not hesitate to contact us if you have any questions or concerns at info@fragus.com or 031-277040

Best regards,
Fragus Group

Rated 1 out of 5 stars

I paid for nothing

I paid for nothing. that's all I can tell you.

29 August 2024
Unprompted review
Fragus Group logo

Reply from Fragus Group

Hi, I’m sorry to hear how you feel. You are welcome to contact us to go through who was included in your chosen warranty product.

Best regards,
Fragus Group AB

Rated 1 out of 5 stars

Buy a used car with used car 2017…

Buy a used car with used car 2017 guarranty until 200k/km or 12years. Broken main electronic and get declaine on guarranty repair. Usless company. waste of time and money. the rules are designed to be circumvented

23 February 2025
Unprompted review
Fragus Group logo

Reply from Fragus Group

Hi, thanks for your review! You are welcome to contact us on +46-31277040, so can we provide a detailed answer regarding your requirement.

Best regards,
Fragus Group

Rated 5 out of 5 stars

Had an issue worth of 37.000 kr and…

Had an issue worth of 37.000 kr and they covered it

20 September 2024
Unprompted review
Fragus Group logo

Reply from Fragus Group

Hi! Thank you for your review and for sharing your experience. We're glad to hear that Fragus was able to help you with the cost of the damage and that you received the help you needed.

Best regards,
Fragus Group

Rated 1 out of 5 stars

1 star company

1 star company . Doesnt cover absolutely anything , dont even waste your money on them

10 September 2024
Unprompted review
Fragus Group logo

Reply from Fragus Group

Dear Sten Prangel,
I´m sorry that you feel like this, what was your problem that wasn't covered and what level of the warranty do you have.?
Kind regards, Lasse

Show reviews in all languages. (489 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look