Website is super easy to use but what made my experience great was Jason and Nadia’s help when my order unfortunately went missing (blame AnPost not BodyMod). Super easy to get in contact and helped m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
ENGLISH: Bodymod has the best customer service. They respond quickly and are very helpful. At the same time, the products they sell are of good quality, look great, offer a wide selec... See more
Company replied
The jewelry is beautiful and dainty and great quality, just as described on the website. The customer service is very sweet and human (which you can hardly find anymore these days) answered within 10... See more
Company replied
Jewellery is as described and as per pictures. Only just recently purchased a few items but mainly titanium and gold. The 5* review is due to Jason the undisputed king of customer service as his bante... See more
Company replied
Company details
Written by the company
Bodymod is a Piercing Jewelry brand aiming to inspire everyone to be themselves & express who they are through piercing jewelry 💛
Contact info
Stapelholmer Weg 28-30, 24963, Tarp, Germany
- help@bodymod.support
- bodymod.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the piercings are nice but they don’t…
the piercings are nice but they don’t close well and fall out of your ear without you even noticing
14 May 2026
Unprompted review
No invoice, no item list via email...
They didn't send me an email about the individual products that I ordered and what's even more annoying is that they didn't even send me an invioce either.
I also ordered jewelry for a friend, but when she asked how much she owed me, I couldn't look up the prices of the individual products, because I didn't receive either an invoice or an itemized list of products by email.
I couldn't log into my user account because I forgot my password, the password reset function doesn't work, the process just says "Something went wrong". Well, thank you very much, that helped a lot.
Every normal webshop sends information about the ordered products by email, and I think the invoice should be sent as standard...
At the end I couldn't tell my friend the exact prices I just had to assume them what wasn't really a fair practise.
13 July 2026
Unprompted review
The customer support answers really…
The customer support answers really fast and friendly:)
10 July 2026
Unprompted review
Reply from Bodymod
Thanks, deimante, for your lovely review.
Have a nice weekend ☀️ ☀️ ☀️
Jason
Customer Support Manager
Ordered some jewellery from body mod…
Ordered some jewellery from body mod the delivery was quick and customer service was second to none … I had an enquiry and they got back to be straight away and sorted out the issue with no hassle. I was speaking to Jason he was so polite and so helpful. 100% will be shopping here again.
10 July 2026
Unprompted review
Reply from Bodymod
Thanks so much, Shannon. Jason here. It was a pleasure to help you 💛 Have a lovely weekend
Jason
Customer Support Manager
Love the earrings
Love the earrings. I wear them all the time. Even went in the ocean, no problem. Also lost a part of the earring and I ask if I can repurchase just this part and they offered me a free replacement 😍
10 July 2026
Unprompted review
Reply from Bodymod
Hello Kati who went in the ocean 💛 (now I am dreaming of a nice beach 🌴)
Thanks so much for your kind review. Come back soon!
All the best
Have a nice beachy weekend
Jason
Customer Support Manager
Amazing and great quality jewelry
Amazing and great quality jewelry, definitely worth purchasing for any type of piercing.
Needed some help with customer service and they were so lovely and extremely helpful. Definitely recommend.
10 July 2026
Unprompted review
Reply from Bodymod
Thanks so much Ally, you superstar 🌟 🌟 🌟
Have a great weekend
Jason
Customer Support Manager
Fast communication
Fast communication even at late hour! The person in chat was nice and gave me information I needed🖤
9 July 2026
Unprompted review
Reply from Bodymod
Good day, Maria
Thank you so much for your review! 💛
We're happy to hear that you had a great experience with our customer support and that we were able to provide the information you needed, even late in the day!
We look forward to helping you again whenever you need us. ✨
Wishing you an amazing day,
Gev
Reply from Bodymod
Dear Laurine,
We appreciate your 5-star review! ✨ We will continue to provide quick responses and positive support whenever you need us. 🎉
Have a wonderful day ahead.
Gev
Impeccable service
Impeccable service. It was really hard to choose the jewelry. If it were up to me, I would have bought them all. Impeccable international shipping. 24/7 customer service. everyday I received an email update on the delivery status, which is rare these days. I will definitely buy from them again in the future. Highly recommended!
9 July 2026
Unprompted review
Reply from Bodymod
Hey Veronica,
Wow, thank you so much. What an incredible review! 🥹
We are absolutely thrilled to read your review. It inspires us to continue offering quality customer service.
Thank you again for your kind words and recommendation. We can't wait to welcome you back for your next jewelry adventure! ✨💎
Kind regards
Gev
Awesome service customer
Awesome service customer! Oriented towards the client’s problems! It’s been already a few good years since I order my piercings only from Bodymod!
8 July 2026
Unprompted review
Reply from Bodymod
Hi Jules. Thanks so much! I hope our service will make you not wait another few years!
All the best
Jason
Customer Support Manager
Recommended
Nice products, lovely designs, and great and fast customer service!
12 April 2026
Unprompted review
Reply from Bodymod
Hello Leila! 👋
Thank you so much for your lovely review! 🙏
We are thrilled to hear that you love our beautiful jewelry designs and experienced such fast, great customer service. ✨
The whole Bodymod team highly appreciates your support! 😊
Kind regards
Andres
Body mod are a fantastic company
Body mod are a fantastic company, my experience with them has been overall positive.
9 July 2026
Unprompted review
Reply from Bodymod
Hello Emma! 👋
Thank you so much for your fantastic review! 🙏
We are absolutely delighted to hear that your overall experience with us has been so positive. ✨
The whole Bodymod team highly appreciates your support! 😊
Kind regards
Andres
Fast and understanding service
Fast and understanding service! Felt very heard and well met!
7 July 2026
Unprompted review
Reply from Bodymod
Thanks Sofi. We're genuinely glad you felt heard. We totally respect that! We hope you'll choose us again for your next piercing jewellery.
All the best
Jason
Customer Support Manager
Highly recommend!
Website is super easy to use but what made my experience great was Jason and Nadia’s help when my order unfortunately went missing (blame AnPost not BodyMod). Super easy to get in contact and helped me out straight away. Would highly recommend and will be placing more orders in the future. Go raibh maith agat ☘️
7 July 2026
Unprompted review
Reply from Bodymod
Hi Lucy 😍️
What a lovely review! Thank you for your recommendation, and we can't wait to see you back for your next order!
Míle buíochas! ☘️
Nadia
Jewellery is pretty and if you have any…
Jewellery is pretty and if you have any problems they try to help you. One of earrings I ordered broke and they had no problem to send me new one.
7 July 2026
Unprompted review
Reply from Bodymod
Thanks Patricia. We really appreciate your rating and review. Have a great day 💛
Jason
Customer Support Manager
Very fast reply and good customer…
Very fast reply and good customer service
5 July 2026
Unprompted review
Reply from Bodymod
Thanks so much, Samy. Have a nice evening ☀️
Jason
Customer Support Manager
Although the piercings weren’t the best…
Although the piercings weren’t the best fit for me, Jason helped me with my complaints and offered me a full refund. Very helpful and kind customer service!
3 July 2026
Unprompted review
Reply from Bodymod
You're very welcome, Iliana. Wishing you a chilled weekend ahead ☀️
Jason
Customer Support Manager
One on the best shops I bougjt from
One on the best shops I bought from. Custimer service is top-notch. Any issues are solved quickly. Fast shipping. I will buy from them in the future ❤️❤️
2 July 2026
Unprompted review
Reply from Bodymod
Lovely day, Joanna
Aww, this just made our day! 🥹💖
Thank you so much for your time and kind words. We’re beyond happy to hear you had such a great experience with us! Happy customers are exactly what we aim for ✨
We can’t wait to have you shop with us again.
Thank you for being amazing!
Gev
The jewelry is beautiful and dainty and…
The jewelry is beautiful and dainty and great quality, just as described on the website. The customer service is very sweet and human (which you can hardly find anymore these days) answered within 10 minutes when I accidentally wrote my house number wrong! All in all great company would order again!
2 July 2026
Unprompted review
Reply from Bodymod
Hello 👋
Thank you for taking the time to post such a nice review for us. We truly appreciate it 😊
Count on us for any assistance you may need in the future. We are always glad to help 😁
Wishing you a great day!
With warm regards,
The Bodymod customer service team ❤️
I ordered ear jewelry in titan ‘cause…
I ordered ear jewelry in titan ‘cause of my allergi, but the jewelry that I got can’t be pure titan. I had a serious reaction to the jewlery, so I can’t use any of it…
Jason replied that he has sent me an e-mail. I haven’t received any e-mail…
20 June 2026
Unprompted review
Reply from Bodymod
Hello Annette. I have emailed you for more information and a discussion on how we can fix the problem. Pls respond to my email.
Jason
Customer Support Manager
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