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APC Reviews 

272,630
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 84,543 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its promptness, efficiency, and accurate tracking, with parcels often arriving within specified time windows. Many highlight the staff, especially delivery drivers, for being friendly, polite, professional, and helpful, often going the extra mile. However, some customers noted issues with drivers not ringing doorbells or knocking, resulting in parcels left unattended or in unsuitable locations, often ignoring specific delivery instructions. A few also experienced significant delays with 'overnight' deliveries and poor communication regarding these issues.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt delivery, good communication,... See more

Staff

Reviewers consistently express appreciation for the staff's professionalism and helpfulness, particularly... See more

Service

Customers had positive experiences with service, frequently praising the prompt and efficient delivery. Many... See more

Product

Consumers find product experiences to be ambiguous, with many reporting items arriving in perfect condition,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many reporting items arriving in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great comms re receipt of item, tracking and delivery window. Parcel drop off tracking fab - arrived bang in the middle of the 2 hr window I was notified of. Delivery driver was friendly, polite and p... See more

Company replied

Rated 5 out of 5 stars

Unsure of which product I needed when looking at the website, Andy and the team took great care and attention in helping me place my order over the phone, even checking stock and verifying its suitabi... See more

Company replied

Rated 5 out of 5 stars

APC delivers perishable goods to us, so speed, efficiency and care of delivery is paramount. APC achieves all three, and more. Our courier is so friendly and professional - it is a pleasure to receive... See more

Company replied

Rated 5 out of 5 stars

This delivery was a great experience. Plenty of emails telling me when to expect. Driver was polite, friendly and professional. Delivery took place on expected day, during expected timeslot. Would hig... See more

Company replied


Company details

  1. Shipping Company

Written by the company

The APC is a Nationwide Parcel Service delivering parcels across the UK with speed and reliability, making it a trusted choice for both businesses and individuals. Whether you’re sending a single package or managing regular shipments, you can count on a smooth and dependable service every time. Send your next order with confidence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

273K reviews

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4.6

All reviews

(272,630)

85,609 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Rose delivery

Hello
I received a Strawberry Hill rose today as a birthday gift.
The rose appears healthy overall, and I haven't planted it yet as I'm deciding on the best position in the garden. However, when I unpacked it, I noticed that several of the stems had been bent or broken during transit.
I believe there are enough healthy stems remaining for the plant to establish, so I'm hopeful it will grow well. However, I did want to make you aware that I was disappointed with the condition it arrived in, as I had expected it to be better protected during delivery.
I'll attach a few photographs showing the damage if I can to your message. I'd appreciate your thoughts on whether you feel the plant is still in good condition or if any action is appropriate.
Many thanks for your help.
Kind regards,
Emily

18 July 2026
Rated 5 out of 5 stars

Very pleased with delivery from APC

Very pleased with delivery from APC, I had to go away for the day and forgot about my delivery. Thankfully for me the driver left my package in a very safe place under my car port. Can’t thank APC driver enough.

18 July 2026
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, price very good, item in very good condition and does the job. Would order from this company again.

18 July 2026

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