Subscribers

Allow your status page visitors to subscribe via their preferred channels. They will be notified when you publish incident updates to your status page.

Notification channels

Subscribers is an optional feature. You can select none, or up to 4 different notification channels: email, Slack, Microsoft Teams, or SMS.

Visitors who would rather not subscribe at all can follow your incident history through RSS and Atom feeds, which sit in the same Notifications settings and work independently of this toggle.

Slack

Subscribers can choose to receive notifications via a Slack channel.

When clicking on "Get updates via Slack", the user will be redirected to a Slack authentication page, and they will be invited to select which channel they want to receive notifications to.

Microsoft Teams

Subscribers can receive notifications directly in their Microsoft Teams channels.

To set up Teams notifications, users need to:

1. Create a new workflow in Teams

   Go to Teams and create a new workflow by clicking "+ New flow".

2. Pick the webhook template

   Select the "Post to a channel when a webhook request is received" template.

3. Copy the webhook URL

   Create the flow and copy the provided webhook URL.

4. Paste it in the subscription form

   Paste the webhook URL in the subscription form on your status page.

SMS

To enable SMS notifications, you will need to connect your own Twilio account. Read the docs here.

Manually add/import subscribers

You can manually add subscribers via your status page's settings, in the "Subscribers" tab. You can add up to 500 email addresses at once, with each address either on a new line or separated by commas. Only email subscribers can be added manually: Slack, Teams and SMS subscribers must subscribe through their respective channels.

Subscribe to specific updates

Users can choose to subscribe to updates for specific services on your status pages.

When you create an incident and select affected services, notifications will only be sent to subscribers of those specific services.

Delete subscribers

To delete subscribers:

1. Select the subscribers

   Select one or multiple subscribers using the checkboxes.

2. Delete them

   Click the Delete icon (trash can) in the top bar.

Turn off subscriber notifications

To stop every individual notification from a page, for example an internal page or one you are retiring, turn off its subscriber notifications.

Go to Status Pages → Choose a status page → Settings → Notifications and turn off Subscriber notifications, then click Publish.

The toggle is on by default. While it is off:

• Nobody is notified individually from this page: no email, SMS, Slack or Teams message when an incident is created, updated or resolved, or for maintenance. This holds whether you publish from the dashboard, the API, Terraform or the MCP server, whatever the request asks.
• New subscriptions are refused everywhere. The page shows no subscribe button, and the subscribe form, Slack, dashboard imports and the API answer 403 with the code subscriptions_off.
• Existing subscribers are kept but receive nothing. Turn the toggle back on to notify them again.
• Sign-ups that were never confirmed are deleted after 30 days.

Changes to both toggles appear in the audit log.

Next steps