The Support App is a macOS menu bar app designed to assist organizations in various ways:

• User and help desk support: The app provides users and helpdesks with easy access to basic diagnostic information, enabling them to proactively address and resolve minor issues efficiently.
• Access to support channels and resources: Users can conveniently access support channels, company resources such as websites, applications, and file servers through the app.
• Modern and native macOS app: The app offers a visually appealing and native macOS experience, incorporating your corporate identity.

Support App is developed by Root3, an organization specialized in managing Apple devices based in Halfweg, The Netherlands. Root3 provides managed workplaces, consultancy, and support services to organizations, helping them maximize the benefits of their Apple devices.

Support App was publicly released in 2020 and had since then become a popular tool and used within organizations all over the world.

The most straightforward and recommended way to configure the app is using Configurator Mode, export to a Configuration Profile and use with your Device Management Service.

• macOS 14 or higher
• Any Device Management Service supporting custom Configuration Profiles

• Package Installer (includes LaunchAgent): Download
• Application (zipped): Download

• Written in Swift and SwiftUI
• SF Symbols
• Dark Mode support
• Notarization
• Sandboxing
• Enhanced accessibility for VoiceOver and Voice Control
• Localization in English, Dutch, French, German and Spanish