Deceptive - Avoid!
Awful company best avoided.
Refused a refund claiming the item was already dispatched to the courier.
I had to escalate through PayPal to get a refund.
9 juillet 2026
Avis spontané
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À propos de l'entreprise
Écrit par l'entreprise
Espace Golf : a sua loja de golfe online para todos os produtos de golfe: loja de golfe: tacos, luvas, bolas, vestuário... Tudo o que precisa para estar no topo do seu jogo!
Coordonnées de contact
36 rue Raspail, 92300, LEVALLOIS-PERRET, France
- +33 1 86 47 62 58
- contact@espace-golf.pt
- espace-golf.pt
2,8
Moyen
9 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Espace Golf
Olá Dennis! Agradecemos sua avaliação e fidelidade!
Ficamos felizes que você tenha gostado dos nossos produtos e que sua experiência de entrega tenha atendido às suas expectativas!
A Spacefoot se esforça para oferecer um serviço excepcional e entrega rápida, e seu feedback positivo confirma que estamos no caminho certo.
Volte sempre aos sites da Spacefoot!
Novos produtos e preços baixos disponíveis todos os dias! 😘
Equipe de Atendimento ao Cliente da Spacefoot
Bons preços e muita atenção ao cliente
Bons preços e muita atenção ao cliente, respostas rápidas e precisas em caso de dúvidas. A encomenda demorou um pouco mas penso que foi pelo facto de serem 2 produtos distintos. Adorei a experiência e serei cliente no futuro.
30 juillet 2025
Réponse de Espace Golf
Olá,
Obrigado pelo seu comentário positivo! Estamos muito felizes em saber que você está satisfeito com sua experiência de compra. A sua satisfação motiva-nos a continuar a oferecer as melhores coleções. Esperamos que voltem em breve para ver as novidades! ;)
Desejamos-lhe um bom dia! 😀
A equipa de apoio ao cliente da Spacefoot
No response, no updates, and no delivery after payment
I placed an order on Espace Golf’s website on June 2nd, 2025, for a golf club worth approximately €162. I completed the payment and sent proof of payment by email shortly after.
Since then, I have received no updates whatsoever regarding the status or shipping of my order. I also attempted to contact them several times via email and phone, but they do not reply to emails and do not answer the phone.
To make matters worse, I believe I checked out as a guest, so I cannot track the order or confirm which email address is associated with it. This makes it even more frustrating not to receive any assistance or follow-up.
I am extremely disappointed with the lack of communication and professionalism. I paid in good faith, and it’s unacceptable to be left with no product and no response for nearly two weeks.
I sincerely hope this review encourages Espace Golf to respond and resolve this situation as soon as possible
Vitor Ribeiro
14 juin 2025
Avis spontané
Réponse de Espace Golf
Hello Mr. Ribeiro,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we have tried to contact you by phone today without success.
In order to solve your problem and bring you satisfaction we have also sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com (again specifying your order number).
Have a great day,
The Spacefoot customer service team
The product was discounted but…
The product was discounted but defective.
You have to pay for the return costs
27 novembre 2024
Avis spontané
Réponse de Espace Golf
Hello Mario,
We sincerely apologize for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience. We regret your dissatisfaction.
However, if any of the products subject to return is non-compliant or defective, upon validation by our customer service, you will be entitled to a return with a prepaid label. Otherwise, the return for an exchange will be at the customer's expense as specified in our terms and conditions of sale.
Please feel free to contact us for further information.
Wishing you a good day,
The Spacefoot Customer Service Team
This company uses deceptive pricing…
This company uses deceptive pricing practices. I tried to order a golf rain jacket and golf trousers. In my cart the price (before shipping and discounts) was quoted at $398. When I went to pay the price (before shipping and discounts) was $434. I tried two times yesterday, and another time today, and the same issue occurs. I contacted their support team and was told by Bastien "Product prices can vary from day to day depending on sales periods, brand agreements, stocks and our pricing policy. This explains why you are currently seeing a price difference. Unfortunately, we are unable to cover this difference." Changing their stated price when a customer moves from cart to payment must be their general practice. Never seen this before, and I will never order from this company. Very dishonest. I will spread the word to the best of my ability.
20 novembre 2024
Avis spontané
Réponse de Espace Golf
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Não foi cumprido o prazo estabelecido
Não foi cumprido o prazo estabelecido. Estava indicado que a entrega iria ocorrer em 24h mas na realidade demorou 5 dias. Considero inadmissível a situação.
18 janvier 2024
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