Tcgdistronline Opiniones 

Respuesta de Tcgdistronline

1 jul 2026

Hello,

Thank you for your review.

Our website is currently undergoing maintenance. Shopify has requested additional verification documents from us, and we have already submitted everything required. As soon as the review process is completed and approved, the website will be back online.

In the meantime, our customer support team remains fully available via email and WhatsApp, and we continue to assist customers and process inquiries as normal.

We understand your concern and apologize for any inconvenience this temporary downtime may cause. We are working closely with Shopify and hope to be back online as soon as possible.

Thank you for your patience and understanding.

Kind regards

Respuesta de Tcgdistronline

13 jun 2026

Hello,

We are sorry that you disagree with the outcome, but we would like to clarify a few important points.

The dispute you initiated was reviewed by your financial institution and our payment processor. After evaluating the evidence submitted by both parties, the case was resolved in our favor. This decision was not made by us, but by an independent third party that objectively reviewed the facts and documentation provided.

Your order remains active and reserved under your name, exactly according to the terms and conditions that were accepted during checkout. The product purchased is a preorder item, and its release date and fulfillment terms were clearly stated prior to purchase.

As a result, the order has not been cancelled and will continue to be processed under the original purchase agreement. Once the product is released and received by us, it will be shipped to you as agreed at the time of checkout.

We understand that this may not be the outcome you were hoping for, but the transaction has already been reviewed through the formal dispute process and a decision has been reached.

If you have any questions regarding the status of your order, our support team remains available to assist you.

Kind regards

Respuesta de Tcgdistronline

9 jun 2026

Hello,

We strongly disagree with this review.

The product purchased was a Pokémon 30th Anniversary Ultra Premium Collection pre-order, with an official release date of September 15th, clearly stated in both the product title and product description at the time of purchase.

Before the release date had even arrived, a chargeback was filed claiming that the product had not been delivered. As this was a pre-order product that had not yet been released, we provided the bank with all relevant documentation, including the product listing, release information, and order details.

After reviewing the evidence, the bank ruled in our favor and rejected the chargeback claim.

The order remains valid and will be fulfilled according to the original pre-order terms once the product is officially released and supplied by distribution.

We understand that waiting for a pre-order can be frustrating, but describing a legitimate business as a "scam" simply because a product has not been delivered before its official release date is inaccurate and misleading.

If you would like to discuss your order further, please contact our support team directly.

Kind regards,
TCG Distro Support

Respuesta de Tcgdistronline

13 may 2026

Lamentamos su experiencia.

Sin embargo, queremos aclarar que los productos adquiridos se vendieron claramente como artículos en PREVENTA. Esta información se mostraba en los títulos y descripciones de los productos, en la Política de Envíos y en los Términos de Servicio, y se confirmó durante el proceso de compra antes del pago.

Como ocurre con todos los productos en PREVENTA, el envío solo se realiza una vez que los productos se lanzan oficialmente y están disponibles a través del distribuidor/fabricante. Al momento de presentar la reclamación, los productos aún no habían alcanzado su fecha de lanzamiento oficial y, por lo tanto, el envío aún no era posible.

Tampoco recibimos ninguna comunicación previa solicitando asistencia, aclaración o cancelación antes de que se presentara la reclamación y la revisión. Nuestro equipo de soporte está siempre disponible para ayudar directamente a los clientes y resolver sus inquietudes siempre que sea posible.

Rechazamos categóricamente las acusaciones falsas o engañosas sobre nuestras prácticas comerciales. Nos tomamos muy en serio las declaraciones públicas que puedan dañar la reputación de nuestra empresa y nos reservamos todos los derechos con respecto a las reclamaciones difamatorias o a sabiendas falsas.

A pesar de esta situación, seguimos a su disposición para brindarle asistencia adicional y aclarar el asunto de manera profesional.

Respuesta de Tcgdistronline

11 may 2026

We are sorry to hear about your experience.

However, we would like to clarify that the products purchased were clearly sold as PRE-ORDER items. This information was displayed throughout the product titles, descriptions, Shipping Policy, Terms of Service, and confirmed during checkout before payment.

As with all PRE-ORDER products, shipment can only occur once the products are officially released and available from the distributor/manufacturer. At the time the claim was opened, the products had not yet reached their official release date and shipment was therefore not yet possible.

We also did not receive any prior contact requesting assistance, clarification, or cancellation before the dispute and review were submitted. Our support team is always available to help customers directly and resolve concerns whenever possible.

We strongly reject false or misleading allegations regarding our business practices. Public statements that may damage the reputation of our company are taken seriously, and we reserve all rights regarding defamatory or knowingly false claims.

Despite this situation, we remain available to assist further and clarify the matter professionally.

Respuesta de Tcgdistronline

11 may 2026

We are sorry to hear about your experience.

However, we would like to clarify that the products purchased were clearly sold as PRE-ORDER items. This information was displayed throughout the product titles, descriptions, Shipping Policy, Terms of Service, and confirmed during checkout before payment.

As with all PRE-ORDER products, shipment can only occur once the products are officially released and available from the distributor/manufacturer. At the time the claim was opened, the products had not yet reached their official release date and shipment was therefore not yet possible.

We also did not receive any prior contact requesting assistance, clarification, or cancellation before the dispute and review were submitted. Our support team is always available to help customers directly and resolve concerns whenever possible.

We strongly reject false or misleading allegations regarding our business practices. Public statements that may damage the reputation of our company are taken seriously, and we reserve all rights regarding defamatory or knowingly false claims.

Despite this situation, we remain available to assist further and clarify the matter professionally.

Respuesta de Tcgdistronline

11 may 2026

Thank you for your review!

We’re glad to hear everything went well with your order and that you were satisfied with our service.

Your support means a lot to our team and motivates us to keep improving every day.

We hope to see you again soon at TCGDISTRONLINE!

Respuesta de Tcgdistronline

11 may 2026

Thank you for your review!

We’re glad to hear everything went well with your order and that you were satisfied with our service.

Your support means a lot to our team and motivates us to keep improving every day.

We hope to see you again soon at TCGDISTRONLINE!