Repeated Failed Promises and Not a Bespoke Platform
We purchased Imfuna on the basis that it was presented to us as a bespoke solution tailored to our business, our workflow and our reporting format. In reality, our experience has been that we received access to a standard multi-tenant SaaS platform with a modified template, rather than a genuinely bespoke app or reporting system.
Over the past three years, the platform has been affected by recurring bugs, repeated regressions following software updates, and ongoing workflow issues that significantly increase the time required to produce reports. Problems that have previously been fixed often reappear after updates, while new issues continue to be introduced. We have experienced report generation errors, missing data, settings being reset, and functionality that directly impacts our ability to deliver reports efficiently to clients.
The most disappointing part has been the repeated promises that issues would be resolved. We have had numerous conversations, provided detailed issue lists, screenshots, videos and examples, and attended meetings where assurances were given that progress would be made. Despite this, the same cycle has continued: Imfuna acknowledge the issues, promise action, ask for further information, and then fail to deliver meaningful progress.
This pattern has continued even after direct involvement from the CEO. We were given assurances that the outstanding problems would be addressed quickly and properly, but months later we remain in essentially the same position, with many of the same problems still occurring and further issues now being introduced through updates.
The software has also become a barrier to growing our business. The number of workarounds required means we have had to create our own training documents and videos simply to teach staff how to use the platform consistently. That is not what we expected from a system sold as bespoke and designed to improve efficiency.
Most recently, we requested a straightforward update to our branding, including our logo, fonts and company colours, and were quoted £1,700 for what should be relatively simple amendments.
After three years of unresolved issues, repeated failed assurances and no sustained progress, our confidence in the platform is extremely low. Based on our experience, we cannot recommend Imfuna to any business looking for a reliable, bespoke or dependable reporting platform.
