Terms.
Terms and Conditions of Sale
1. Introduction
These terms apply to all purchases made via [Your Website Name]. By placing an order, you agree to be bound by these terms.
2. Contract Formation
Order Acceptance: Your order constitutes an offer to buy. Our acceptance occurs only when we send a Dispatch Confirmation email.
Pricing: All prices include VAT (where applicable) but exclude delivery costs, which are calculated at checkout.
3. Delivery
We will deliver the goods to the address provided during the order process.
Risk of loss or damage passes to you once the goods are delivered.
4. Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
Notification: You must inform us of your decision to cancel via [Email/Contact Form].
Refunds: We will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods.
5. Returns and Refunds
Return Costs: You are responsible for the cost of returning the items unless the goods are faulty.
Condition: Items must be returned in their original condition and packaging. We may make a deduction for any loss in value caused by unnecessary handling.
6. Faulty Goods
Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if goods are:
Not of satisfactory quality.
Not fit for purpose.
Not as described.
Short-term right to reject: Within 30 days of delivery, you can request a full refund for faulty goods.
7. Limitation of Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.
8. Governing Law
These terms are governed by the laws of England and Wales (or Scotland/Northern Ireland, if applicable).