Intercom is up
OperationalNo known problems: Intercom's status page says operational
Reports count in aggregate against normal levels; one alone never makes a claim.
Open incidents
Intercom has no open incidents.
90 days
Daily history
Worst impact each day, from the provider's own incidents.
No per-component history yet.
Reliability
Last 90 days in numbers
From the provider's own posts, including history read from its archive.
- Uptime
- 99.85%since Apr 14
- Incidents
- 10on 8 days
- Median duration
- 29m
- Longest
- 21h 20m
- Postmortem rate
- 0%partial and major outages
People reporting problems
No reports in the last 24 hours.
Follow Intercom incidents
Following several providers? Check your stack to get one feed for all of them.
https://down.guide/feed?provider=intercom
In Slack, install the RSS app and run /feed subscribe https://down.guide/feed?provider=intercom in a channel. In Discord, add a feed bot such as MonitoRSS and give it this URL. Or paste it into Feedly or any RSS reader.
https://down.guide/feed?provider=intercom&format=atom
The same entries as Atom, for readers that prefer it.
https://down.guide/feed?provider=intercom&format=json
The same entries as JSON Feed 1.1, each with the full incident under _down_guide, for scripts.
https://down.guide/api/v1/incidents?provider=intercom
Pages of 30 incidents, newest first. Pass the response's next_cursor as cursor for the next page.
History
Recent incidents
The last 90 days.
- Delays in outbound email delivery
Intercom says some outbound emails are delayed by an ongoing Microsoft outage (EX1550543). Failed emails are queued for periodic retry. Delivery to other email providers is unaffected, and Microsoft delivery failure rates are still being monitored.
- IntercomPartial outageElevated errors and latencies in the European hosting region
- IntercomDegradedSlow Fin Procedures
- IntercomDegradedCustomer contact details showing up as "Redacted" in the Intercom Inbox
- IntercomDegradedIssues with Fin for Salesforce
- IntercomDegradedMessenger Help Articles not displaying
- IntercomDegradedFin intermittent failures responding to first conversation messages
- IntercomMajor outageFin failures in Australia region
- IntercomPartial outageFin not answering in the USA region
- IntercomPartial outageIssues with Shopify integration
Intercom status: questions
Is Intercom down right now?
No known problems: Intercom's status page says operational (checked 2026-11-15 05:51 UTC from Intercom's official status page).
What is Intercom's uptime?
99.73% over the last 90 days, from the incidents Intercom posted on its own status page. A major outage counts in full and a partial outage as 30% of its time, per component.
When was Intercom's last outage?
Delays in outbound email delivery, starting 2026-11-12 21:17 UTC and lasting 21h 20m: https://down.guide/DWN-8224a2d916
How do I get alerts when Intercom goes down?
Subscribe to https://down.guide/feed?provider=intercom (RSS; add format=atom or format=json). In Slack, install the RSS app and run /feed subscribe with that URL; in Discord, give it to a feed bot such as MonitoRSS. No account needed.
Where does down.guide get Intercom's status?
From Intercom's official status page, https://www.finstatus.com, read every minute. Intercom's words are quoted verbatim and linked.