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AI customer support. Better customer experiences.

Answer customer questions, handle bookings and bring in your team when a person is needed.

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Help customers get something done

A helpful conversation can end with an answer, a confirmed appointment or a clear next step. Choose the work your widget can handle and connect the services it needs.

Turn an appointment question into a clear booking path

Explain the service, collect the customer's choice and use your configured scheduling action or booking link. Keep confirmation and the result in the conversation so the customer knows what happens next.

Explore appointment workflows

From a question to a confirmed time

Dobrik helps turn a customer request into a booking
From a question to a confirmed time
  • Choose a service: Explain the appointment and collect the needed details.
  • Find a time: Present availability from the connected scheduling service.
  • Customer confirms: Show the selected time before creating the booking.
  • Booking result: Return the provider's outcome in the conversation.

The conversation keeps the customer's choice and booking result.

Illustrated booking with a configured service and available time slots.

Answer the question behind an order

Combine your product and delivery knowledge with permitted order context. A customer gets useful guidance while changes that need a specialist go to the right person with their history.

Explore store support

Answer with the order in view

Dobrik points to the integrations that connect your support work
Answer with the order in view
  • Order question: The customer asks about an item or delivery.
  • Match the customer: Locate the permitted customer and order context.
  • Connected order: Read the available status and relevant details.
  • Next step: Answer or route a change to the authorized teammate.

Check what happened to the order before replying.

Example: a store support question with connected commerce data.

Let the customer say it in their own words

With browser voice enabled, a customer can speak in the widget. Transcription keeps the request readable, and a teammate can continue from the same context when needed.

See voice and transcription

A spoken question becomes usable context

Dobrik helps with a spoken customer question
A spoken question becomes usable context
  • Customer speaks: Use the widget's available voice controls.
  • Transcribe: Turn speech into conversation text.
  • Answer: Use the same knowledge and conversation context.
  • Continue with the team: Keep the transcript when a teammate joins.

Customers can speak while the team retains a readable conversation.

Example: voice in the website widget, with the channel enabled.

Integrations

Connect the tools that help a support conversation reach the right answer, context or next step.

Explore integrations

Your customers' channels. One Inbox.

Email, website chat, WhatsApp, Telegram and social messages reach the same team. Check channel setup and provider requirements in the catalogue.

Knowledge for support

Publish help articles and use approved content for AI answers. Connect Notion, Confluence or optional Krynia when your knowledge already lives there.

  • HubSpot CRM

Customer context

Open the HubSpot customer record beside the conversation so the teammate can answer with the right details.

  • Calendly
  • Google Calendar

Bookings and follow-up

Use a configured calendar Procedure for service and time selection. The customer confirms in the widget and sees the booking result in the same conversation.

Automation

Send support events to your systems with signed webhooks or use scoped API and MCP access to trigger a clear next step.

Email and chat for customer requests

Customers can contact you by email or chat. Your team sees the conversation, assigns an owner and decides whether AI should help.

Email support

Messages from your support address

Connect Outlook or forward messages from your current mailbox. Emails appear as conversations and your team replies from the support address.

How to connect email

Website widget

Chat on your website

Add chat to your site. Messages and attachments arrive in the inbox you choose. Your team can assign the request and continue the conversation.

How to install the chat

Work on customer requests

Keep the conversation, customer details, owner and internal notes together. Your team can see what happened before replying.

See the shared inbox

Choose how replies are handled

Choose a mode to see the steps before a reply is sent.

Send approved answers to routine questions

AI can send an approved answer when the knowledge is enough and checks pass. A person handles uncertain or sensitive requests about billing, privacy or security.

  1. Approved knowledge
  2. Checks pass
  3. AI sends the reply

Review each AI draft before it is sent

AI uses approved knowledge to prepare a draft. Your team checks the source, edits the text and approves the reply. Sending stays manual.

  1. AI prepares a draft
  2. Your team checks it
  3. Your team sends the reply

Write and send every reply yourself

Keep assignments and conversation history in the shared inbox. AI drafts and automatic replies can stay off.

  1. Request reaches the inbox
  2. A person writes
  3. A person sends

AI replies require approval by default. You can restrict AI separately for each widget.

Configure reply modes and safeguards

See how your team handles support

Assign requests, keep customer details beside the conversation and connect the tools your team uses.

Assign every request

Give each request an owner and keep the handoff in the conversation.

  • Separate Inboxes for support, payments and operations.
  • Private notes keep handoffs inside the conversation.
Explore the shared inbox
Assign every request

Keep customer details beside the request

Open the customer or company record from a request and keep contact details close to the reply.

  • Contacts and companies together in your workspace.
  • Search and filters help you find the right account.
Explore customer support tools
Keep customer details beside the request

Customer and payment details

Connect HubSpot or Stripe to see customer and payment details while you reply.

  • Calendly and Google Calendar add booking context.
  • Gmail integration is in development.
Explore integrations
Customer and payment details

Drafts and automatic replies

AI uses approved articles and documents. Review a draft before sending or set rules for automatic replies.

  • Review sources and edit a draft before sending.
  • Choose when automatic replies are allowed and when a person is needed.
See how AI support works
Drafts and automatic replies

Everyday support

Follow common support requests.

Choose a scenario and follow how your team takes it from the first message to the next step.

Customer support inbox

Assign each support@ message, keep internal notes on it and see what still needs an answer.

Read use case

Billing and invoice questions

Keep receipts, VAT questions, payment confirmations and address corrections with a visible owner.

Read use case

Operations and backoffice email

Route requests to the right person without losing the customer history in forwarded copies.

Read use case

Order and receipt follow-up

See the previous request and answer from the same conversation instead of starting from zero.

Read use case

Appointment booking in the widget

Show availability through a configured Procedure and keep confirmation in the customer conversation.

Read use case

Ecommerce support with order context

Answer delivery and payment questions with connected context and an explicit owner for changes.

Read use case

SaaS product support

Connect Help Center answers, account context and careful handoffs for access or renewal questions.

Read use case
Explore all use cases

Before you connect a channel.

Can we keep our existing support address?

Yes. Connect the address customers already know and choose the Inbox that receives its messages. Start with one address before adding more.

See the email setup guide
Do we need another knowledge product to use AI?

No. DobroDesk can use its own approved articles and documents. Connecting an external knowledge source is optional.

See how knowledge works
How do we compare DobroDesk with our current tool?

Use the comparison pages to check workflow and pricing, then try the public demo. Review your data and setup needs before switching.

Compare support tools

Pricing

Monthly support cost

The EUR 19 monthly base includes 300 accepted conversations, AI, unlimited teammates, email, website chat and customer context.

Pricing Compare

Monthly minimum

€19per workspace / month

Includes 300 accepted support conversations.

  • AI auto-replies with human safeguards
  • AI drafts and summaries
  • All teammates included
  • 3 active published Automations

Additional conversations

€24

Each started package covers up to 1000 additional accepted conversations. Every started package costs the same flat rate at every monthly volume.

Dobrik celebrates a clearer way to resolve customer questions

Start with one inbox

Connect email or add chat to your website.

Choose a support address or place the widget on your site. Then assign requests and reply from the conversation.

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Pricing

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