Not great, and getting worse
Several things could really be greatly improved, given lots of ups and downs I've had with this company over the years (the only ups due to clients, all the downs due to Upwork itself). From deleting my Elance profile years back when transferring over after the ODesk merger (all 5* reviews over several years, and they deleted it all, but let ODesk freelancers keep theirs). More recently, they've allowed completely unfair client feedback to damage my Job Success Score (one project never even started, yet they allowed the client to leave negative feedback - no idea why the client even did that; another, someone booked me for a consult that had nothing to do with what I offer consults for, I explicitly told him I may not be equipped and could refund him, but told me to 'try my best,' I did, then he left bad feedback). They simply refuse to address this and let the freelancer be damaged by bad actor clients. They refuse to address platform bugs (I didn't receive payment for several consults because of system bugs, and even after admitting it was the site that caused it, they refused to reimburse me). Support is mostly a joke. Even more recently I was scammed by someone, and they have not responded after several days. They do nothing to protect the freelancers that are responsible for ALL their revenues (clients pay nothing, freelancers pay hefty fees). Basically, it's just a poorly run business that allows fraud to take place rather openly, and they prey on customers instead of respect them.
11. Dezember 2025
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